This is our first customer webinar focused on our agencies and resellers. We introduce our new feedback modes, and talk about features and materials specific to resellers. Lots of great Q&A too - don't miss it!
This month we showed the new Tag Testimonial Widget, which enables you to build out compelling content for your product, service, service area or staff pages which helps you in the search results for your business. We also previewed some of the other things we are working on and answered questions
The Review Booster Magento Extension allows merchants to display product reviews on product pages and in sidebars. It allows customers to write reviews directly on product pages. Merchants can configure review reminders to be sent to customers after purchases and send reminder emails manually. The extension also notifies merchants of new reviews posted and allows customers to promote reviews and vote on helpfulness.
Netex learningCentral | Whats New v4.4 [EN]Netex Learning
The document summarizes new features and improvements in version 4.4 of the learningCentral platform. Key additions include performance improvements, the ability to mass update user details via Excel import/export, improved enrollment and exclusion of students in courses, new automatic notifications, generation of larger reports, ordering of activities on homepages, direct external link access, and adaptation of video players to video size. 17 bugs were also fixed and 5 small improvements were made. Future version 5.0 is outlined, focusing on multi-organization support, custom front pages, active/inactive student status, changing evaluation results, and waiting lists for instructor-led activities.
SIMnet Online is McGraw-Hill's leading solution for learning Microsoft Office skills and beyond. It includes content for the Microsoft Office suite, Outlook, computer concepts, and Windows operating systems. SIMnet is required for this course and provides online access 24/7 from any computer. Students can access assignments like lessons, exams, and projects. The library allows for lifelong learning after the course ends. The gradebook tracks student progress and the student profile can be edited. Technical support is available by online, phone, or by contacting the instructor.
In this month's webinar we introduce our new Feedback Modes which deliver much higher open rates, feedback and review rates. We also talk about new features such as the dynamic customer uploader update and Twitter keyword and hashtag monitoring.
GetFiveStars Customer Webinar - October 2017GatherUp
In this month's webinar, we show a whole bunch of new capabilities that we've added over the past month, and also unveil the new Feedback Modes beta, which includes new email and landing page designs, as well as new editors.
Our monthly webinar for GatherUp gave an overview of new features and additions including Google review attribute monitoring, our Minimal review badge, social sharing updates and Direct Mode options. We also discussed review strategy and more.
This month we showed the new Tag Testimonial Widget, which enables you to build out compelling content for your product, service, service area or staff pages which helps you in the search results for your business. We also previewed some of the other things we are working on and answered questions
The Review Booster Magento Extension allows merchants to display product reviews on product pages and in sidebars. It allows customers to write reviews directly on product pages. Merchants can configure review reminders to be sent to customers after purchases and send reminder emails manually. The extension also notifies merchants of new reviews posted and allows customers to promote reviews and vote on helpfulness.
Netex learningCentral | Whats New v4.4 [EN]Netex Learning
The document summarizes new features and improvements in version 4.4 of the learningCentral platform. Key additions include performance improvements, the ability to mass update user details via Excel import/export, improved enrollment and exclusion of students in courses, new automatic notifications, generation of larger reports, ordering of activities on homepages, direct external link access, and adaptation of video players to video size. 17 bugs were also fixed and 5 small improvements were made. Future version 5.0 is outlined, focusing on multi-organization support, custom front pages, active/inactive student status, changing evaluation results, and waiting lists for instructor-led activities.
SIMnet Online is McGraw-Hill's leading solution for learning Microsoft Office skills and beyond. It includes content for the Microsoft Office suite, Outlook, computer concepts, and Windows operating systems. SIMnet is required for this course and provides online access 24/7 from any computer. Students can access assignments like lessons, exams, and projects. The library allows for lifelong learning after the course ends. The gradebook tracks student progress and the student profile can be edited. Technical support is available by online, phone, or by contacting the instructor.
In this month's webinar we introduce our new Feedback Modes which deliver much higher open rates, feedback and review rates. We also talk about new features such as the dynamic customer uploader update and Twitter keyword and hashtag monitoring.
GetFiveStars Customer Webinar - October 2017GatherUp
In this month's webinar, we show a whole bunch of new capabilities that we've added over the past month, and also unveil the new Feedback Modes beta, which includes new email and landing page designs, as well as new editors.
Our monthly webinar for GatherUp gave an overview of new features and additions including Google review attribute monitoring, our Minimal review badge, social sharing updates and Direct Mode options. We also discussed review strategy and more.
Maximize Demosphere XXI focused on Demosphere's year end website review process and encouraging all organizations to sign up now for this free service!
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February 2018 Customer Webinar - GetFiveStarsGatherUp
In this month's webinar we unveiled the launch of our new Review Widget - now you can show both 1st Party and 3rd Party reviews on your website.
We also discussed an update to Google Q&A Monitoring and Management, and many other new features and updates.
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-Is a North Star metric really required?
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https://innovatevancouver.org
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-PMs should be able to prioritize the feature requests with minimum data points available and optimum techniques
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We look at new features being released and heading into BETA. Google MY Business integration to reply to Google Reviews, NPS score confirmation, TextBack and new Review Widget designs to display your reviews on your website.
Learn how to apply the lean marketing techniques that are rapidly building the best emerging companies in the world. Learn how to apply Pirate Metrics, Growth Hacking and lead generation tactics to your startup or small business.
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This document provides a step-by-step guide for completing a website redesign project. It includes 6 stages: setting goals and timelines, analyzing needs, designing the website, preparing for launch, launching the new site, and refining efforts. Each stage contains multiple steps and templates to help with tasks like creating a project charter, conducting a competitive analysis, developing a requirements document, and mapping processes. The overall framework is meant to empower an organization's website redesign strategy in a comprehensive yet efficient manner.
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GetFiveStars Customer Webinar Slides: July 2016GatherUp
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The document discusses HootSuite's process for transitioning from a paid product to a freemium model. It describes how they conducted customer surveys and metrics analysis to understand user behavior. They then tested different pricing tiers and features through cohort trials to determine an a la carte model led to more signups. They also introduced enterprise and mobile plans. The key lessons were to communicate changes openly, make data-driven decisions, support multiple payment options, and test features through gradual rollout.
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This document outlines a 5-step marketing funnel process with the goal of acquiring customers, optimizing conversions, and scaling the business. Step 1 involves researching competitors and customers to understand successes, preferences and language. Step 2 builds the initial framework including pages, pricing, and an initial campaign. Step 3 adds additional email sequences and retargeting ads. Step 4 begins advertising and optimizing for metrics like click-through rate. Step 5 focuses on retaining customers through content, surveys and expanding advertising budgets. Each step costs $3,000 and takes 4 weeks to complete, with weekly reporting and consultation included.
This month we look at the updates to review notifications, the upcoming release of custom notifications, GatherUp's new integration with Cyfe for reporting dashboards and more.
This month we look at Google reviews, Google review attributes, re-opening your business during COVID-19, the power of tags and social sharing in GatherUp.
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The document provides information about preparing for the Salesforce Admin and Advanced Admin certification exams. It includes the exam outlines, topics to focus on based on weightage, tips for preparation such as completing trails on Trailhead and practicing sample questions. It also recommends doing a mini-project to gain hands-on experience applying the different topics. The session concludes with sample exam questions being discussed and answered for both Admin and Advanced Admin level exams.
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I recently spoke at the ProductGeeks conference organized by NextBigWhat in Bangalore on the 14th of April, 2018. The topic of my talk was on how SaaS startups can use customer development to build their product/growth
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-Is a North Star metric really required?
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The document summarizes a presentation by a PayPal product manager on using data to drive product decisions. The presentation covers how PayPal's product managers use various data sources and analysis techniques like funnel analysis, cohort analysis, segmentation analysis, and A/B testing to minimize fraud losses while ensuring a good user experience. It provides examples of the types of insights and questions that can be answered through different data analysis approaches to help identify issues, prioritize opportunities, and measure the success and impact of product changes.
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4. Agenda Today
1. New Feedback Modes Launch!
2. Feature Updates: Customer Uploader, Twitter Monitoring, & more
3. Demo: New Feedback Modes
4. Q & A
5.
6. Why The New Modes?
1. Much higher open rates, feedback and review rates
2. Top-down redesign of all emails and landing pages
3. Easily focus on the results YOU want
12. Review Mode
Primary Focus: A quick process to request a 3rd-
party review on Google, Facebook or other
online sites after capturing Net Promoter Score.
Secondary Focus: Provide customers a method
for direct feedback as well.
2 Steps
14. Direct Mode
Primary Focus: Review requests for 3rd-party
and 1st-party reviews in the very first feedback
request email. (There is no NPS question first in
this mode.)
Secondary Focus: Direct feedback still possible,
but secondary.
1 Step
19. Feature Update: Customer Uploader
What’s New?
• New design of the page elements and steps
• Upgraded compatibility for .csv, .xls or .xlsx files
• Created automatic column matching and manual reassignment
• Streamlined error messaging for missing customer data
20. New Feature: Twitter Monitoring
What’s New?
• Monitor up to 5 hashtags, keywords or Twitter handles
• Updated hourly
• PRO plan and up only
22. Tag Testimonial Widget
Build out compelling content for
your pages:
• Product
• Services
• Service Area
• Staff
• …
Apply custom tags to your customers and feedback
23. Tag Testimonial Widget
How does it work?
1. Add tags to customer feedback
2. Generate custom tag testimonial widgets
3. Place the widgets on your website
1. We love watching your accounts grow with us. We know that means you are more successful and we love that. Seeing people cross 100 and 500 locations in their account is inspiring!
2. We're excited to have an Agency Only webinar. We want to do one QUARTERLY in 2018 to show them features specific to your and field your questions.
3. Agencies and resellers are VERY important to us, we look at your needs specifically when we are making our plans and feature road maps.
Design (clean designs, NPS buttons for mobile, removed some elements because they didn't contribute - extra photo/image, bold)
Efficiency (everything in one place, not on two pages, icons to show step type, last edited info, new editors)
Results (less content, action driven by moving NPS to first email, new default content)
Results: We want as many of your customers to respond, rate and review your business as possible.
Design: All of our emails and landing pages have an updated, clean, professional design you can brand with your logo and an accent color.
Focus: Some of our customers want to focus on more 3rd-party reviews (Google, Facebook), some on NPS, some on 1st-party reviews (testimonials), some on survey questions and now you can pick a mode to match your focus, and easily switch between them too.
Ultimate Mode closely mirrors our current default set-up. One major change is we moved the Net Promoter Score Question into the feedback request email. Instead of the “Give Feedback” button in the initial email request, the NPS question is now there one click closer to the customer.
Review Mode closely mirrors our current “Ratings Only” option in our feedback settings. The NPS question is in the feedback request email allowing you to capture NPS and then ask happy customers for a 3rd-party review and unsatisfied customers for information on what went wrong.
As the name suggests, direct mode gets right to the point. The very first email request features the request for 3rd-party reviews (Google, Facebook, etc.) and the option for direct feedback to the business to generate 1st-party reviews (testimonials).
With this mode, you should already have a high Net Promoter Score first. Run Ultimate or Review mode first to establish that before you try this.
With this feature update we have added a dedicated page to control your brand elements in our platform. Go to SETTINGS and then select BRAND & COLORS to make these customizations. Once you set them on this page, they will inform all of your email and landing page templates.
The new email and landing page designs are clean and beautiful, especially when you add your own branding touch to them!
Started in September
Has a long local digital marketing and agency background
Was with Imprezzio Marketing working with Joy Hawkins prior to joining us
Used to resell GFS so he know their side of it!