The May 2017 webinar focused on the new tag testimonial widget, which enhances customer trust on landing pages by showcasing feedback. It also highlighted various product updates and features released that month, including improvements in survey response formatting, online review monitoring, and mobile functionality. Participants were encouraged to subscribe to the company's YouTube channel for additional resources and updates.

1. Customer Experience Delivered.
May 2017 Webinar

2. Our Team

3. Agenda Today
1. New Tag Testimonial Widget Demo!
2. Other features shipped this month
3. Google as your home page
4. Q & A

4. Tag Testimonial Widget

5. Review content on
landing pages:
Increases trustworthiness
Increases likelihood they
will contact the business

6. Tag Testimonial Widget
Build out compelling content for
your pages:
• Product
• Services
• Service Area
• Staff
• …
Apply custom tags to your customers and feedback

7. Tag Testimonial Widget
How does it work?
1. Add tags to customer feedback
2. Generate custom tag testimonial widgets
3. Place the widgets on your website

8. Demo

9. Other Product Updates in May…
• Edit text over feedback box in survey questions
• Choose which five online review sites to monitor
• Display formatting of Private and Public responses in profile
• Mobile menu style fixes
• Send feedback requests based on local time
• Updates to online review monitoring precision
• Fix phone number asked for when option is disabled
• Reporting fixes
• Add mobile phone and feedback preferences to Kiosk mode
• Optionally offer job ID on Feedback Page
• SMS image fixes (image not being sent in test mode)

10. Up Next:
• Switchable Feedback modes
• Easy Social sharing
• Your testimonials page (if you don’t use the widgets)
• Google Knowledge Panel snapshot report
• I would tell you the rest, but …

11. Industry Updates

12. Google – Your New
Home Page
Mike’s Pro Tips

13. Questions?

14. Please subscribe
to our YouTube Channel!
https://goo.gl/EKFYnC