SlideShare a Scribd company logo
CUSTOMER WEBINAR
OCTOBER 2018
@GatherUp | GatherUp.com
October 2018 Agenda
• Update on past months work/webinars
• Facebook monitoring & authorization
• Updates via Changelog
• The power of 1st-party reviews
• New widget designs coming
• Questions
Current update from past months
• Brand change to GatherUp! Thanks for the
incredible support!
• New “Customer Activity” screen/feature is
just waiting on a few structure items
• “Auto-tagging” is tied to “Customer Activity”
• For Resellers: “Client Level” is about to enter
BETA, stay tuned for a webinar invite
We enable you to gather
your customer’s opinion,
feedback, reviews and
ratings effectively.
• Email requests
• SMS requests(PRO)
• Locator (PRO)
• Signage
• Staff buy-in
• Review monitoring
• Monitor Q&A (PRO)
Learn, manage and
respond with your
customers to constantly
improve your experience.
• Read feedback and
learn
• Notifications
• Respond
• Auto-tagging of
themes (PRO)
• View reporting
• Share insights
Fuel your marketing with
customer generated
content to showcase
reviews, improve SEO and
win new customers.
• Review Widget to
display 1st-party reviews
• Conversion Pop-up
• Generate 3rd-party
reviews
• Location page content
• Social sharing
GATHER
MANAGE
MARKET
Facebook Monitoring & Authorization
https://gatherup.com/blog/a-big-change-to-facebook-reviews-5-stars-now-recommendations/
Authorize GatherUp with Facebook
*Resellers must have been added as a partner with an Admin page role
How To Monitor Facebook Recommendations
And Authorization Steps
https://userguide.gatherup.com/knowledge-base/how-to-
monitor-facebook-recommendations-and-authorization-steps/
New communication on updates
https://changelog.gatherup.com/
https://changelog.gatherup.com/rss
*Resellers: Changelog will feed into your
Agency Dashboard (coming) – visible only to you
The power of 1st-party reviews
Two types of reviews:
1st-party reviews are direct to the
business
3rd-party reviews are sites like
Google, TripAdvisor, BBB
Why I Love 1st-party
Reviews
https://gatherup.com/blog/why-i-love-1st-party-
reviews-just-might-marry-them/
• Ownership
• Control of the rules
• Website content
• Increased website conversions
• More accurate sample
• Improved SEO
• Longevity
• Be responsible
Rank / SERP Visibility
Click-thru from SERP
Stick
Engage
Convert
REPUTATION
Trust optimization
New widget designs coming
Final questions?
Thank you!

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October 2018 Webinar - GatherUp

  • 2. October 2018 Agenda • Update on past months work/webinars • Facebook monitoring & authorization • Updates via Changelog • The power of 1st-party reviews • New widget designs coming • Questions
  • 3. Current update from past months • Brand change to GatherUp! Thanks for the incredible support! • New “Customer Activity” screen/feature is just waiting on a few structure items • “Auto-tagging” is tied to “Customer Activity” • For Resellers: “Client Level” is about to enter BETA, stay tuned for a webinar invite
  • 4. We enable you to gather your customer’s opinion, feedback, reviews and ratings effectively. • Email requests • SMS requests(PRO) • Locator (PRO) • Signage • Staff buy-in • Review monitoring • Monitor Q&A (PRO) Learn, manage and respond with your customers to constantly improve your experience. • Read feedback and learn • Notifications • Respond • Auto-tagging of themes (PRO) • View reporting • Share insights Fuel your marketing with customer generated content to showcase reviews, improve SEO and win new customers. • Review Widget to display 1st-party reviews • Conversion Pop-up • Generate 3rd-party reviews • Location page content • Social sharing GATHER MANAGE MARKET
  • 5. Facebook Monitoring & Authorization
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  • 9. *Resellers must have been added as a partner with an Admin page role
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  • 16. How To Monitor Facebook Recommendations And Authorization Steps https://userguide.gatherup.com/knowledge-base/how-to- monitor-facebook-recommendations-and-authorization-steps/
  • 20. *Resellers: Changelog will feed into your Agency Dashboard (coming) – visible only to you
  • 21. The power of 1st-party reviews
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  • 23. Two types of reviews: 1st-party reviews are direct to the business 3rd-party reviews are sites like Google, TripAdvisor, BBB
  • 24. Why I Love 1st-party Reviews https://gatherup.com/blog/why-i-love-1st-party- reviews-just-might-marry-them/ • Ownership • Control of the rules • Website content • Increased website conversions • More accurate sample • Improved SEO • Longevity • Be responsible
  • 25. Rank / SERP Visibility Click-thru from SERP Stick Engage Convert REPUTATION
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