The document provides an overview of non-verbal communication, detailing its various forms such as facial expressions, gestures, and body language, along with their significance in conveying emotions and facilitating communication. It explores key concepts like proxemics, kinesics, paralanguage, chronemics, and haptics, highlighting their roles in interpersonal interactions and the advantages and disadvantages of non-verbal cues. The study emphasizes how non-verbal communication can enhance understanding but may also lead to misunderstandings due to its subjective nature.

1. Non-Verbal Communication

2. Introduction:
 Non-verbal communication — facial
expressions, gestures, eye contact,
posture, and tone of voice — speak
the loudest.
 It includes the use of visual cues such
as body language (kinesics), distance
(proxemics) and physical
environments/appearance, of voice
(paralanguage) and of touch (haptics).

3. Importance:
 Convey empathy and emotions
 Proper interpretation
 Instinctive nature
 Workplace efficiency
 Understanding

4. Advantages:
 Complementary
 Easy presentation
 Substituting
 Accenting
 Reducing wastage of time
 Quick expression of message

5. Disadvantages:
 Vague and imprecise
 Continuous
 Multi-channel
 Culture-bound
 Lack of formality
 Distortion of information

6. Proxemics:
 The study of human use of space and the effects
that population density has on behavior,
communication, and social interaction.
 The branch of knowledge that deals with the
amount of space that people feel it necessary to
set between themselves and others.
 Intimate distance for embracing, touching or
whispering (0 – 18 inches)
 Personal distance for interactions among good
friends or family (18 inches – 4 feet)
 Social distance for interactions among
acquaintances (4 feet – 12 feet)
 Public distance used for public speaking
(Beyond 12 feet)

7. Kinesics:
 The study of body movements, gestures,
facial expressions, etc., as a means of
communication.
 The study of the way in which certain body
movements and gestures serve as a form of
non-verbal communication.
 Facial Expressions
 Gestures
 Body Language
 Eye Contact
 Appearance
 Postures

8. Paralanguage:
 The area of non-verbal communication that emphasizes voice
nuances as means of expressing thoughts and feelings.
 It is the set of non phonemic properties of speech, such as
speaking tempo, vocal pitch, and intonational contours, that
can be used to communicate attitudes or other shades of
meaning.
 Pitch
 Volume
 Intonation
 Speech Pace
 Pronunciation and Enunciation
 Voice Qualifiers
 Vocal Characteristics
 Silence
 Fillers

9. Chronemics:
 The study of the role of time in
communication.
 It is the interrelated observations and
theories of man's use of time – the
way in which one perceives and
values time, structures time, and
reacts to time frames communication.
 Monochronic time system
 Polychronic time system

10. Haptics:
 The ways in which people and other
animals communicate and interact via
the sense of touch.
 The study of touching as nonverbal
communication.