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Non-Verbal Communication
Introduction:
 Non-verbal communication — facial
expressions, gestures, eye contact,
posture, and tone of voice — speak
the loudest.
 It includes the use of visual cues such
as body language (kinesics), distance
(proxemics) and physical
environments/appearance, of voice
(paralanguage) and of touch (haptics).
Importance:
 Convey empathy and emotions
 Proper interpretation
 Instinctive nature
 Workplace efficiency
 Understanding
Advantages:
 Complementary
 Easy presentation
 Substituting
 Accenting
 Reducing wastage of time
 Quick expression of message
Disadvantages:
 Vague and imprecise
 Continuous
 Multi-channel
 Culture-bound
 Lack of formality
 Distortion of information
Proxemics:
 The study of human use of space and the effects
that population density has on behavior,
communication, and social interaction.
 The branch of knowledge that deals with the
amount of space that people feel it necessary to
set between themselves and others.
 Intimate distance for embracing, touching or
whispering (0 – 18 inches)
 Personal distance for interactions among good
friends or family (18 inches – 4 feet)
 Social distance for interactions among
acquaintances (4 feet – 12 feet)
 Public distance used for public speaking
(Beyond 12 feet)
Kinesics:
 The study of body movements, gestures,
facial expressions, etc., as a means of
communication.
 The study of the way in which certain body
movements and gestures serve as a form of
non-verbal communication.
 Facial Expressions
 Gestures
 Body Language
 Eye Contact
 Appearance
 Postures
Paralanguage:
 The area of non-verbal communication that emphasizes voice
nuances as means of expressing thoughts and feelings.
 It is the set of non phonemic properties of speech, such as
speaking tempo, vocal pitch, and intonational contours, that
can be used to communicate attitudes or other shades of
meaning.
 Pitch
 Volume
 Intonation
 Speech Pace
 Pronunciation and Enunciation
 Voice Qualifiers
 Vocal Characteristics
 Silence
 Fillers
Chronemics:
 The study of the role of time in
communication.
 It is the interrelated observations and
theories of man's use of time – the
way in which one perceives and
values time, structures time, and
reacts to time frames communication.
 Monochronic time system
 Polychronic time system
Haptics:
 The ways in which people and other
animals communicate and interact via
the sense of touch.
 The study of touching as nonverbal
communication.

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Non verbal communication

  • 2. Introduction:  Non-verbal communication — facial expressions, gestures, eye contact, posture, and tone of voice — speak the loudest.  It includes the use of visual cues such as body language (kinesics), distance (proxemics) and physical environments/appearance, of voice (paralanguage) and of touch (haptics).
  • 3. Importance:  Convey empathy and emotions  Proper interpretation  Instinctive nature  Workplace efficiency  Understanding
  • 4. Advantages:  Complementary  Easy presentation  Substituting  Accenting  Reducing wastage of time  Quick expression of message
  • 5. Disadvantages:  Vague and imprecise  Continuous  Multi-channel  Culture-bound  Lack of formality  Distortion of information
  • 6. Proxemics:  The study of human use of space and the effects that population density has on behavior, communication, and social interaction.  The branch of knowledge that deals with the amount of space that people feel it necessary to set between themselves and others.  Intimate distance for embracing, touching or whispering (0 – 18 inches)  Personal distance for interactions among good friends or family (18 inches – 4 feet)  Social distance for interactions among acquaintances (4 feet – 12 feet)  Public distance used for public speaking (Beyond 12 feet)
  • 7. Kinesics:  The study of body movements, gestures, facial expressions, etc., as a means of communication.  The study of the way in which certain body movements and gestures serve as a form of non-verbal communication.  Facial Expressions  Gestures  Body Language  Eye Contact  Appearance  Postures
  • 8. Paralanguage:  The area of non-verbal communication that emphasizes voice nuances as means of expressing thoughts and feelings.  It is the set of non phonemic properties of speech, such as speaking tempo, vocal pitch, and intonational contours, that can be used to communicate attitudes or other shades of meaning.  Pitch  Volume  Intonation  Speech Pace  Pronunciation and Enunciation  Voice Qualifiers  Vocal Characteristics  Silence  Fillers
  • 9. Chronemics:  The study of the role of time in communication.  It is the interrelated observations and theories of man's use of time – the way in which one perceives and values time, structures time, and reacts to time frames communication.  Monochronic time system  Polychronic time system
  • 10. Haptics:  The ways in which people and other animals communicate and interact via the sense of touch.  The study of touching as nonverbal communication.