Complain Management System Web Project

2. Targeted Users
A. For Complaints :- Electronic Appliances
(A.C., Refrigerator etc…)
RO Plant(Water Filter)
Mobile Accessories
B. For Request :- Electrician
Home Cleaner
Hardware
WiFi Service Providers
Car/Bike Mechanic

3. What users can do?
Users
Sign Up/Login
Do Complain For Home Service
(Request)
To the Service Provider
To get Home Service
from Provider

4. Who will be admin?
Service Providers
Electrician Home Cleaner Car Mechanic
Wi-Fi service Hardware services

5. What admin have to do?
• Admin Login
• Receive Complaint Or Request from User
• Work based on user’s requirement
• Send their Employee (if seems required)
• Solve complain
• Customer satisfaction
• feedback

6. How it works?
User
Registration
Lodge
Complaint
Admin Login
Admin
Receive
Complain
Employee
Work (If need)
Customer
Satisfaction
Feedback
Status
changed

7. Loop
User
Request to Nearby Store
Admin Receive Request
Work based on customer Requiremnt
May Caused complain
Then previous procedure cont…

8. Benefits
Get Easily Home Services Time consumption Customer Satisfaction
In Less Effort Increase Reputation of admin

9. What Components website
Contains??
• Category
-Lodge Complain In two category
• Google Map
- For What??
- To Show Nearby Store
- User can Identify or select as per their wish
• Complain Status
• Complain History
• Rules And Regulation Set per Shopkeeper/admin request
• Criteria
• FAQ
• Filters/Sort By

10. Business Approach
• Subscription
- Pro Subscription
- Advertisemnt
1. Admin (First Priority)
2. Other Advertisemnt
• Employment

11. Looks Like...