CV-0622
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This curriculum vitae is for Le Ngoc Tien, a Vietnamese male born in 1988. He has a Bachelor's degree in Hospitality Management from the University of Ballarat in Australia. He has over 10 years of experience in hospitality and business management roles, including positions at hotels in Singapore and Vietnam as well as owning his own sports fashion store. Currently, he works as a Sales and Marketing Executive for Daemyung Chemical Vietnam, where he develops new products and maintains customer relationships.
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Sherif Adly Mohamed is seeking an administrative position where he can utilize his capabilities. He has a BA in accounting from Cairo University from 1999-2003. His work experience includes training at Belayim oil Company in 2001-2002, a course from Future generation foundation in 2003, and working in roles of increasing responsibility for Egyptian company for touristic projects (Americana) from 2004-present where he is currently a store manager. His duties in his current role include customer satisfaction, setting store objectives, distributing team responsibilities, analyzing sales, following profit/loss, making inventories and evaluations, communicating with other departments, innovating sales ideas, and more. He is proficient in English and MS Office applications and has personal skills
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Emma Smart is a passionate and focused Customer Service Manager with strong team leadership and communication skills. She has over 7 years of experience in customer service roles, currently working as Customer Service Manager for Circle Housing South Anglia where her responsibilities include managing a team of 19 staff, handling customer queries and complaints, managing recruitment, and compiling statistical reports. Previously she worked as a Customer Service Advisor for Circle Housing South Anglia and Sainsbury's, where she delivered excellent customer service and gained experience in areas such as social media management, training, and health and safety.
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- 1. CURRICULUM VITAE PERSONAL PARTICULARS Full name : Le Ngoc Tien Gender : Male Nationality : Vietnamese Date of Birth : 01 March 1988 Address : 19 – Phi Truong Street – Tan Phong Ward– Bien Hoa City – Dong Nai Province - VN Cell phone : 0933 080008 Email : jlee1402@yahoo.com EDUCATION 2011 to 2012 University of Ballarat, (Degree of Australia) Bachelor of Hospitality Management 2009 to 2011 Nanyang Institute of Management, Singapore General English Diploma in Tourism & Hospitality Management Industrial Attachment Advanced Diploma in Tourism & Hospitality Management 2007 to 2008 TATA Infotech & Ho Chi Minh University Science Diploma in Computer Programming & Application 2003 to 2006 Tran Bien High School – Bien Hoa City, Vietnam High School Graduated
- 2. Courses & Certificates: • Hospitality Communication • Total Guest Satisfaction • Food & Beverage Management • Management Skills • Food and Beverage Safety and Hygiene Policies and Procedures • HR Recruitment & Performance • Global Distribution System (GDS) • Hotel Operation Management Application (Fidelio) • Industrial Attachment • Event Management • Accounting and Financial • Entrepreneurship • Project Management EXPERIENCE The Amara Singapore Hotel Nov 2009 – June 2010 Industrial attachment Responsibilities: - Assigned to work in the Hue Restobar - Reported to Food & Beverage Manager - Offer set menu and a la cart menu - Offered the best service and building good relationship with the guest in the restaurant - Ensure the food to be presentable and meet hygienic standards
- 3. Van Phat Hotel Can Tho Nov 2012 – July 2013 Supervisor Responsibilities: - Trained in Housekeeping, Food& Beverage, Front Office and Sales & Marketing Department - Assigned to work as a supervisor in Front Office department - In charged to learn new hotel management software and impart to others (Gihotech) - Sales Online Executive - Website and social networks management Van Phat – Fortuneland Hotel Can Tho August 2013 – January 2015 Assistant to General Manager Responsibilities: - Assisted for GM in Operation and Management of new Hotel. - Assisted for GM building about the job description for departments, hotel policy & regulation. - Contacted to merchandises and equipment supplier - In charged of Marketing Manager - Developed hotel website and social networks - Branding Marketing through Newspaper, Magazine, TV, Events channel - Managed Sales Online and worked with Online Travel Agency Company - Managed online hotel room rate and promotions Opening Sport Fashion Store (Own business) March 2016 – Present Owner Responsibilities: - Started up business - Prepared construction estimates and capital source estimates - Hired and trained employee, supervisor working in store - Established sales management software, camera systems and working processes - Looked for supplier with the best price and quality on the market
- 4. - Managed the online and offline marketing program - Increased sales month-over-month Daemyung Chemical Vietnam September 2016 – Present Sales & Marketing Executive Responsibilities: - Developed new projects: developed new product design & specification Products quality and usability assurance - Maintained & developed customer relationship in B2B business industry (conference, audit assessment and meeting etc.) - New product research: worked with R&D and Technique Team to compose RMS (Raw Material System) to build new products and make cost saving for customer - Meeting with customer to develop new product and handle complaint - Import – Export: mainly in charge for abroad product - Made research about market trend, customer demand and competitor information in hygiene industry PROFESSIONAL SKILLS - Customer care and public relationship - Project management, time management - Planning & organizing - Teamwork - Leadership & management skills - Managing multiple priorities - Sales, online and offline marketing, negotiation, problem solving - Analytical & research skills - Photograph and design - Front office, housekeeping, restaurant & bar - Computer: Microsoft Office, Corel, Global Distribution System, Fidelio - Language: Vietnamese, English
- 5. PROFILE I am a young and out-going person, with a creative eye for details. I am a team player and will not hesitate to take on extra duties to diversify own experience. In addition, I have always played an active role in internal staff events and social activities. I believe that I can contribute to be a productive member in your team and fit well into your organization.
- 6. PROFILE I am a young and out-going person, with a creative eye for details. I am a team player and will not hesitate to take on extra duties to diversify own experience. In addition, I have always played an active role in internal staff events and social activities. I believe that I can contribute to be a productive member in your team and fit well into your organization.