Keross provides managed IT services including business intelligence, managed infrastructure, security, and voice services. Their philosophy is that business success comes from understanding connections between unrelated events, which is why they created their managed services platform to provide technical harmony. Their services monitor and manage operating systems, networks, databases, applications and other systems and devices from various vendors across multiple industries.

2. Keross Philosophy At Keross, we believe the key to business success is the ability to harness and understand conclusions inspired by several un-correlated events – Synchronicity. For us, Synchronicity means success found through business and technical harmony which is why we created IKON Managed Services

3. Keross Presence “ Our client and partners span over more than 45 countries across 4 continents”

4. Some References

5. Keross Portfolio of Services Keross portfolio of services currently includes four lines of business: Business Intelligence Services Managed Infrastructure Services – Vision 24/7 Managed Security Services – Vigilant360 Managed Voice Services

7. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management UNIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

8. Advantages Operational Cost reduction Up to 40% reduction. ROIin less than 6 months. No investment, very low TCO. Downtime Reduction Anticipation of downtime, ProActive Monitoring and Active Support Technical Flexibility Independant of Customer environment and architecture Free of charge customization Adaptative Pricing Customer Oriented Pricing to match budget requirements

9. What We Provide Monitoring and Availability Management 24x7 automated network support, with user-defined notification and escalation rules Proactively stop issues before they happen and reduce their impact Performance Management Reports for capacity planning and predictive analysis, so you can make informed decisions Service Management Measure the value you are getting from vendors and service providers Requests and outages processing using best practices based on ITIL Remote Diagnostics , Remote Control and On-site support Notifications containing important information about the machine and network Ability to take control of a device for immediate remediation Local support

10. Systems Linux, Microsoft Windows , Mac, Z/OS, AIX Networks Cisco, Juniper, Nortel, 3COM, CheckPoint, Fortigate, Netscreen Security Firewall, IDS, IPS, log management Databases Oracle, DB2, Microsoft SQL, MySQL VoIP, IPT Cisco, Asterisk Video Conf Cisco Tele P resen c e Applications ERP, SAP, CRM , Core banking Performance W EB , applications Hardware Dell, HP, IBM Mails Microsoft Exchange, Blackberry BI Dashboard reports with misssion critical information ServiceDesk Full ITIL compliant New application can be developed in 2 weeks time – free of charge Areas Of Interests

11. KEROSS NOC Customer Notifications Reports Monitoring Management Third-party Applications How It Works Probes and Agents Execute monitoring and management tasks Installed in customer’s network , behind firewall s All communication is outbound from customer’s network Secure data transfer using HTTPS and 128 bit encryption Central Server Internet facing self-contained appliance located on Keross, Partner or Customer servers

12. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management UNIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

13. Operating System APIs Agents query local OS for baseline health metrics Log File Analysis Agents scan application log files (XML & TXT) for regular expressions or strings Windows Event Logs TCP/IP Port monitoring WMI Microsoft proprietary method of collecting data from Windows systems and applications SNMP Service Engine Collect performance and availability data from SNMP enabled devices (inc. CCTV cameras, UPS, environment control devices, etc..) Syslog / SNMP Traps Monitor log & trap data from monitored devices (i.e. firewalls) ODBC Monitor results of any query sent to an ODBC compliant database EDF API to allow for custom metric collection for devices which agents are not available (i.e. Backups, etc..) Industry Technologies

14. Methods By email and SMS One or many people Customizable automatic escalation procedure Usability Based on configurable thresholds Globally available for customer (from Internet) Specific to customers and/or devices Scheduling and escalation Customizable schedules Optional escalations, delays and repeats available Notifications

15. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management UNIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

16. Remote Desktop Support Attended remote desktop initiated by a customer user requesting technical support Patching, GPO, configuration, NIC monitoring, hardware issues, etc... Remote Control Unattended remote desktop connection (important for i.e. MS XP, MS VISTA) Allows remote connections to devices managed by an agent or a probe Methods Remote Support Manager (JAVA based application) VNC Terminal Services Remote Control

17. MS supported versions : Windows 2000, 2003, 2008, XP, Vista , Exchange Install software remotely Unattended software installation Schedule for one or many computers Store software centrally on Jeraisy server or on Clients server Execute scripts remotely Remediate problems Run maintenance tasks Schedule your executions Store scripts centrally on Jeraisy server or on Clients server Software Distribution

18. Interoperability with WSUS Real-time monitoring of patch status Configuration / management of groups & computers Automatically create group when new customers added Move devices between groups Comprehensive integrated patch level reports 24/7 Patch Management

19. Asset discovery Asset reports Asset tracking for hardware License compliance for installed software Keep track of warranty, lease and expected replacement dates for your customers equipment Asset Management

20. Real-time, powerful remote management, 24x7 Management of every aspect of a Windows PC or Server File transfers Windows service control Kill processes Printer and drive access Registry editing Remote Control and Help Desk Chat Scheduling Security Settings Real-time Performance Monitoring MS Remote Support

21. Standardized Profile-based Configuration Configure and enforce every aspect of the desktop Profile Computer Settings Windows Firewall (XP SP2+) Desktop File Management Manage Outlook Profiles Microsoft Office Preferences Manage Shortcuts Connections to File Servers Add and Remove Printers Lockdown USB and other ports Registry and Permissions Management MS Remote Management

22. Real-time status of Windows Services Blackberry: Alert, Attachment Service, Collaboration Service, Controller, Database Consistency Service, Dispatcher, Instant Messaging Connector, Messaging Agent, MDS Connection Service, MDS Services – Apache Tomcat Service, Police Service, Router, Synchronization Service, User Administration Service On-demand reports about messages Failed, Expired Pending Sent per minute Received per minute Additionally General server metrics Connecitvity/ Service tests Server Health Checks BES Management

23. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management UNIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

24. Distributions D istribution independent, our customers use RHEL 3/4/5, CentOS, Debian, Ubuntu, Fedora, Slackware , Z/OS, MAC OS, Suse Linux-based blackboxes such as Beeware Standard Monitoring CPU, Memory, Disk, Processes, Interface health/ status, device status and more... Application level Monitoring Apache , Asterisk Custom application Monitoring Remote Management Method SSH Overview

25. Real time Monitoring and Management Proactively alert customers about Saturated VoIP service Danger of going offline Monitoring and Reporting Active calls and channels (inc. SIP, ZAP and IAX2) Queues and running threads Other Asterisk metrics Asterisk VoIP

26. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management *NIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

27. Supported devices: Cisco, Juniper, Nortel, Sonic Wall, CheckPoint, Fortigate, Netscreen Any SNMP based network device Monitoring Bandwidth, Line quality, device status: temperature, fan, etc... Cisco Call Manager, Cisco Telepresence, And many more... Remote Management method SSH telnet Overview

28. Monitored services: CCM Analog Gateway FXS Port (in service, active, port utilization %) CCM Annunciator (state of call recorded announcements) CCM CTI Activity (state of lines and devices) CCM CTI Registration (state of CTI devices: reg, unreg, lost contact) CCM Call Activity (state of all calls: active, attempted, in progress, completed) CCM Call Mgr Status (availability of applications used to deliver IP Telephony) CCM Conference Activity (all of conference hardware resources) CCM Conference Registration (conference media devices) CCM Gateway Registration (gateway devices) CCM ISDN-Basic Rate Interface (utilization of BRI trunks) CCM ISDN-Primary Rate Interface (utilization of ISDN PRI trunks) CCM ISDN-T1 Trunk (utilization of T1 trunks) CCM MTP Transcoder (state of transcoder resources) CCM Music On Hold (state of MoH) CCM Performance (monitors key performance indicators: delays, throttling, etc..) CCM Phone Registration (monitors presence of telephone instruments) CCM Server (monitors CPU, Disk, Memory utilization) CCM Analog Gateway FXO Port (state of FXO port pn gateway CCM VoiceMail Registration (monitors presence of voice mail devices) Cisco Call Manager

29. Encountered problems Video flickering Voice delay Link disturbance Monitored metrics Packet Loss %, Availability (TTL), Round-Trip-Time (RTT), Peripheral status, Peripheral port status (via RS232), Cable status (by DVI), Power status Advantages Comprehensive monitoring mechanism, Providing alerts agains downtime caused by improper network link or hardware issues Cisco Telepresence

30. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management *NIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

31. Monitoring and Management of following Oracle MySQL MS SQL Informix DB2 Performance Management Queue / Process Management DB Administration Databases

32. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management UNIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

33. Log and Refer Incident Management Problem Management Change Management CMDB Additionally: CRM, Contracts Management, Projects Management, Timesheets, Inventory Management ITIL Compliant Service Desk

34. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management *NIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

35. Tactical Operational and Tactical Application and license compliance Assets Availability Incidents Metrics Patches Strategic Strategic and Business Value Capacity planning SLA Usage Trending Customizable

36. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management *NIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

37. Light Services Real-time 24/7 monitoring of devices including alerting Asset Management for software and hardware on monitored devices Software distribution License Compliance Checks Logs, System Audit, Security Incident Summary Unlimited standard services per device Real-time unlimited email notifications Real-time dashboards accessible from anywhere at anytime Express Services Vision 24/7 Light plus: Automatic scheduled MIS reporting 24/7 Online support for troubleshooting technologies and services on monitored devices Unlimited on-request custom development of new indicators, reports and services Professional Services Vision 24/7 Express Real-time SMS (text messaging) notifications Full management of devices by the Keross Network Operations Centre (KNOC) outside of business hours SLA-based response time: 4hrs for mission-critical devices and 8hrs response time on less critical devices Enterprise Services Vision 24/7 Professional plus: Full management of devices by the Keross Network Operations Centre (KNOC) 24 hours a day, 7 days a week On-demand reporting Audit trails with ITIL-compliant escalation procedures Offerings

38. Keross Vision 24/7 Features Comparison Light Express Professional Enterprise Real-time 24/7 monitoring of devices including alerting     Asset Management for software and hardware     Software distribution     License Compliance Checks     Logs, System Audit, Security Incident Summary     Unlimited standard services per device     Real-time unlimited email notifications     Real-time dashboards accessible from anywhere at anytime     Automatic scheduled MIS reporting    24/7 Online support for troubleshooting technologies and services on monitored devices    Unlimited on-request custom development of new indicators, reports and services    Real-time SMS (text messaging) notifications   Full management of devices by the Keross Network Operations Centre (KNOC) outside of business hours   SLA-based response time: 4hrs for mission-critical devices and 8hrs response time on less critical devices   Full management of devices by the Keross Network Operations Centre (KNOC) 24 hours a day, 7 days a week  On-demand reporting  Audit trails with ITIL-compliant escalation procedures 

39. Starting at $49 per Server per month No Commitment First month free for evaluation Pricing

40. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management UNIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

41. Allianz FR WAN monitoring and management : 30 Cisco routers + 30 Checkpoint & Juniper Firewalls, Servers monitoring and management: 15 MS and *NIX servers with services: D NS, Proxy, DHCP, etc.... across 30 countries (4 continents) Sodexo 12 Cisco Telepresence ( POLYCOMs) devices Monitoring ... across 10 countries NewTel NYC M ore than 350 concur r ent calls based on VOIP ( 5 x Asteriks) Monitoring, NYC Case Studies

42. Introduction Monitoring and Notifications Microsoft OS Monitoring and Management *NIX OS Monitoring and Management Networks Monitoring and Management Databases Monitoring Helpdesk Application Reporting Pricing Model References Contact AGENDA

43. Cyril Simonnet [email_address] +971 50 220 9963 / +33 6 08 36 45 97 Contact Details