This document discusses the importance of listening skills, especially for mentors. It notes that about 80% of information is received through listening. There are four main types of listening: comprehension listening, evaluative listening, empathic listening, and appreciative listening. Developing good listening skills can be a game changer for interpersonal skills at work, as listening allows mentors to understand how their mentees feel in real time based on their tone and word choices. The document also discusses factors that can influence listening abilities, such as the speaker, the listener, the message, the environment, and listening skills.

1. LISTENING
Why Listening Is A KeyFactor

2. Why?
When you start to listen to people, You are aware of your
surrounding
YEARS OF EXPERIENCE
Developing Good Listening Skill Could be a Game
Changer When it Comes To Interpersonal Skills At
Works. Especially when you are a mentor
BRIEF DESCRIPTION
BEcause we communicate by listening and
speaking. About 80% of Information were
Received By Listening only.
IT'S ABOUT EMOTION
People Usually Cant hide their Tone and words
selection while speaking, so if you are a mentor
you could know how's your mentee felt in real-
time.

3. LISTENING
IS A CORECOMPETENCE
FACTOR THAT INFLUENCES THEABILITY OFLISTENING
ACTIVE LISTENING

4. THEREARE4MAINTYPESOF
LISTENING
COMPERHENSION
LISTENING
EVALUATIVE LISTENING EMPHATIC LISTENING APPRECIATIVE LISTENING
John Hayes

5. Comperhension
Listening
is the kind of listening we
engage in whenconducting
fact-finding interviews or
attending lectures

6. Evaluativ
e
Listening
is the kind of listening we
engage in whenconducting
fact-finding interviews or
attending lectures

7. Emphati
c
listening
Is the kind of listening we
engage in when we are
trying tounderstand what
another is trying to
communicate from their
perspective.

8. Appreciativ
e listening
is the kind of listening we
engage in for pleasure. It
may occur when listening to
poetry or children playing
toget its message.

9. Factors influencing our ability to
listen effectively
THE MOREYOU KNOW.

10. There are a lot of factor that will influence
somebody ability to listen properly. environmental
could be a key factor that would distract the
listener.
Being aware of our own filters can help us listen
more effectively. Interviewers can prepare a check-
list to help them make sure that proper attention is
paid to all the relevant messages and that the
effects of selective are minimized. An awareness of
personal bias may also help with the interpretation
of information

11. The Speaker
Speaker characteristics can influence our
ability to listen. Who the speaker is can affect
how the message is interpreted. sometimes we
hear the people only but not the message
.Messages from high-status people may
receive more attention than messages from
low-status people. A common problem which
detracts from the effectiveness of work groups
is the inappropriate way in which members
often weigh the contributions of others

12. The Listener
Premature formulation of response.
While someone is talking to us we listen
and interpret what they aresaying.
However, we may sometimes begin to think about how to reply
before the other person has finished speaking. This kind of
premature response, even if only in the mind, can undermine
our ability to listen. The effect of working out a reply before
the other party has finished speaking may be illustrated by
thinking about what you picture when you hear the words
‘Woman, Table, Knife, Cloth’.

13. The
Mes s age
"ITS NOT WHAT I MEANT!!"
The structure of the message can influence
how easy or difficult it will be to
comprehend.

14. Auditory Noise Other Noise
The
Env ir ontment
The environment is a variable which
intervenes between the speaker and
the listener in a waythat can influence
the quality of the message which the
listener receives.

15. Listening Skills
ATTENDING
which refers to the way listeners orient
themselves to speakers, both physically and
psychologically;
LISTENING
Which involves receiving and understanding
the verbal and non-verbal messages
transmitted by the speakers;
EMPATHY
Which involves listeners understanding
messages from within the speaker's frames
of references and communicating this to
them
EGAN (1998) IDENTIFIES 4
BASIC COMMUNICATION
SKILLS
PROBING
which involves encouraging and prompting
speakers to talk about themselves and to
define their concern in more concrete and
specific term

16. THATISWHYU
SHOULDLISTEN
NPM
4520210012
BOOK
iNTERPERSONAL SKILLS AT WORK-
JOHN HAYES
CLASS
iNTERPERSONAL SKILLS B