Mohamed Ahmed is seeking a career position where he can utilize his years of experience. He has a bachelor's degree in commerce and accounting from Banha University. His experience includes roles as a credit officer at Aramex, an employee in the human resources department at Aramex, and as an aviation accountant. He is proficient in Microsoft Office, Windows, and has strong communication, problem solving, and customer service skills.

1. Mohamed sayed Mohamed Ahmed
4.158 Street, Maadi, Cairo A.R.E.
Cell: (+02) 27272573
Mobile: (+2) 01286066661
E-mail:Mohamedalkady15@gmail.com
Career Objective:
To build a career in my field where my years of experience will add
value for higher position making good use of my background, learn
more & having more experience & work in a respectable
organization where I can best utilize my capabilities to help in
achieving the growth of this organization.
PersonalData:
 Gender: Male
 Marital status: single
 Military service: Exemption
 Date of birth:15/09/1986
Education:
 2007, Faculty of commerce, Banha university, Egypt.
 B.S of commerce, accounting department.
Courses:
YAT Professional Diploma in Graphics
 Basic: windows vista and internet summary
 Professional: Advertising Concepts – Photoshop CS4 Core – illustrator CS4
Core IndesignCS4
 Skills: Color theory – Art Work & Design – YPDG Final Project 2009

2. Experience:
 Credit Officer at Aramex International Egypt " From July 2013 Till
Present, My main tasks are as below:
-Using the ACCPAC system to monitor the customer's debts on daily
basis till the overdue payments settled on time.
- Solving any outstanding issues with the customers.
- Visit the VIP customers to reply any inquiries and make sure to meet
their satisfactions.
- Commit to meet the payment deadline
- Send dunning letters to notifythe customers to commit to the
payment deadline.
- Monitoring any ingoing and outgoing emails.
 Employee at human resource(payroll)department at Aramex
International Egypt From June 2012 to June 2013 " My main tasks are
as below:
-Checking employee's hours.
- Making the monthly payments on time.
-Working out tax and national insurance deductions.
- Calculating overtime, deductions and bonuses.
-Handling mobile invoices for the employees and settled it with the
telecommunication companies.
 Aviation Accountant at Travco travel company " From March 2009
to May 2012, My main tasks are as below:
- Make daily journal Entries.
- Control the cash flown on daily basis and secure the Bank deposit for
the collected cash and Checks as well.
- Make Monthly bank settlement.
- Follow up the airline incentive agreements.
- Follow up the pending invoice with the corporate.
- Check all airlines ACM (agency credit memo) & ADM (agency debit
memo).
- Collect the cash amounts & Checks from the clients.
- Make the monthly balance sheets for branch with its end result
(profit/loss).
- Good user in Tourism system (To pax).
- Good knowledge at Bsp link.

3.  Customer service representative at Mobinil " From Jan 2008 to Feb
2009 , My main tasks are as below:
-Deal directly with customers either by telephone, electronically or face
to face.
-Handle and resolve customer complaints.
-Provide pricing and delivery information.
-Direct requests and unresolved issues to the designated resource.
-Keep records of customer interactions and transactions.
-Record details of inquiries, comments and complaints.
-Maintain customer databases.
-Communicate and coordinate with internal departments.
-Follow up on customer interactions.
-Provide feedback on the efficiency of the customer service process.
ComputerSkills:
 Microsoft Office 2003, 2010
 Internet Applications
 Intranet
 Outlook 2003, 2010
 Windows XP Pro, vista, Seven
Soft Skills:
Communication Skills
Presentation Skills
Technical Business Writing
Problem Solving & Decision Making
Sales & Marketing Management
Customer Service
Qualifications:
 Ability to work in shift basis.
 Compliance with policies and procedures.
 Good communication skills.
 Knowledge with Microsoft office 2003/2010.
 Very good knowledge with windows XP/ Seven.
 High typing speed more than 50 W/M.
 Ability to work in a team based environments and work under pressure.
 Ability to handle multiple tasks efficiently.

4. Languages:
 English : Excellent
 Arabic : Native
Activities and interests:
 Reading
 Swimming
 Music
References and copies of all certificates are available upon request