This document is a resume for Shady Abdul-Aziz Mahmoud, an Egyptian national seeking a challenging career position. It summarizes his personal details, education, languages, computer skills, training, and work experience in sales, customer service, operations, and call center roles in Egypt and the UAE over the past decade. It expresses his interest in technology and fitness activities and requests consideration for available opportunities.

1. Shady Abdul-Aziz Mahmoud
Dubai gate one tower cluster Q flat 3702 JLT Dubai
+971528077500
shady.abd.elaziz1@gmail.com
Egyptian
13/11/1987
Male
UAE Residence
UAE Driving license
-Objective:
Seeking a challenging career position in a respective company where I can develop my
skills and participate in the company growth.
Main objectives are to find a challenging position to meet my competencies, capabilities,
skills, education and experience. Able to work on own initiative and as part of a team.
Proven leadership skills involving managing, developing and motivating teams to achieve
their objectives. First-class analytical, design and problem solving skills. Successful in
change and performance improvement.
-Education:
Bachelor of Business & information Systems Management, May 2009
- Language
Arabic: Mother Tongue (Native)
English: Writing & Reading (Moderate) - Understand & Speaking (Good)
Computer
o I’m highly professional software applications as Microsoft Office (word, Excel),
Internet and windows. Also I’m aware by some advanced applications such as
Photoshop, Corel drew…etc. in a beginner level user. I’m familiar with most of
computer software and easy to learn any new one of them. And finally I’m
expertly skilled with editing programs as (Sony vigas – edus – camtasia ….)
o In a hardware field I can fix all the computer parts units.
Training
o Consumer mobile services - DU Telecom.
o Enterprise mobile services - DU Telecom.
o Fixed consumer services - DU Telecom.
o Serving customers with Disabilities –UAE Academy – DU Telecom

2. -Work experience:
1-shift incharge at DU telecom
(February 2016 till now)
Responsible of 40 agents and fallowing the high quality service provision to the
customer, checking up the complaint and absorb the uncomfortable customers, guiding
the agents in creating a new Ideas for sallying.
Dealing with VIP customer to insure of high quality of services
2-sales executive and customer service at DU telecom
(September 2014 till February 2016)
Responsible of dealing with customer directly which is including:
* Make sure that a customer’s problem is brought to a satisfactory conclusion.
* Respond promptly to customer inquiries.
* Obtain and evaluate all relevant information to handle product and service inquiries.
* Keep attached to complains until it’s been totally resolved.
* Achieving all revenue targets & objectives in line with the Area Business Plan
* Assisting clients to find the good products and guide them.
Reference number
Direct Manager : Mansoor Albalooshi
Contact :0557844484
3-sales executive, marketing, e-marketing and then marketing manager at Itkan Real
Estate Company. Egypt – Alexandria
(February 2013 till June 2014)
Responsible of Achieving all targets & objectives in line with the Area Business Plan
*Developing a marketing team to implement strategy & delivering on objectives.
*Supporting primary and secondary market research efforts.
*Updating the company website and social media platforms with marketing content.
*Keeping the marketing database up-to-date by inputting new data, updating old
Records.
*Tracking marketing opportunity and expecting results.
*Providing administrative support to the marketing department.
*Updating the company’s social media pages.
*Assisting in developing sales plans.
*doing after sale services.

3. 4- Front office, reservation and operation at C FUN DIVERS center. Egypt - sharm el
sheikh
(September 2012 - January 2013)
* Responsible of hosting process to the guests and customers when they arrive.
* guide visitors and customers to the related department.
* Schedule meetings and conferences
*Involved in planning & organizing the organization’s activities to achieve targets.
*In charge of leading, motivating and developing the management team.
* selling travel programs and tour packages.
5- Call center at gardenia for real estate .Egypt -Alexandria
(December 2010 – may 2011)
* Responsible of Providing advice, information and assistance to callers.
*Attempting to resolve all enquires on first contact with the caller.
*Dealing with a customer’s queries, requests, orders or complaints.
*Following up customers by calling them back.
*Having a professional and courteous manner at all times.
*Identifying and escalating priority issues or customer complaints.
*Sending emails to clients answering their enquiries.
*Arranging appointments for engineers to attend premises & make repairs.
-Interests and Activities:
As the world rapidly being taken over technology, it is becoming essential to know their
ability and to be able to use them in your daily activities. Learning new software may be
both challenging and rewarding, that’s what attracts me in discovering new possibilities
in computers and all kinds of technology .Exercising hold an important place in my life
allowing me to relax and keep myself fit. That’s one of the reasons I enjoy traveling,
swimming, walking, and some many different sport activities.
Puppet Theater. I’m one of Alexandria puppet theater crew.
-Sir/Madam:
Being made to understand that there is any vacancy in your respective company, I wish to
submit my application for that. In connection with this, I am forwarding herewith my
Curriculum Vitae for your kind perusal.
The CV attached herewith gives more and precise information about my qualification,
my personal data and my previous experience.
If you feel that I measure up to your qualification for a good employee, I shall greatly
appreciate it and I believe you will find me accurate and efficient worker.
If selected, I assure you that I will carry out work entrusted to me sincerely. I would
welcome the opportunity to present my qualification in a personal interview.
Thank you and anticipating your earliest response in this regard.
Respectfully yours,
SHADY ABD ELAZIZ MAHMOUD