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The Constant Drip:
How Ongoing Negative Media Coverage
Is Impacting Animal Agriculture and
What We Can Do About It
Janet M. Riley
Senior Vice President, Public Affairs
• Newspapers: -16,000
Jobs
• Magazines: -38,000
Jobs
• TV & Radio: Ratings
Hold Steady
Media Landscape
• Digital Media Boom
– 5000+ New jobs
From the New York Times…
Where People Get News
Then and Now
U.S. Media & Politics
Pew People and Press 2009
Formula Attracts Viewers
• Juxtapose black against white, good against
bad
– Victim = person who became ill/injured; animal harmed
– Villain = meat industry
– Vindicator = government inspector
• Media’s definition of balance: spokesperson
from each camp, regardless of size, credibility
• Context seems optional to many media
Books, Movies and TV Shows
“Big Food,” “Factory Farming”
Time’s Top 30 Most Influential People
on the Internet
Forbes: Most Influential Celebrities
Price and
appearance
continue to be
drivers…but
controversy can
derail
American Meat Science
Association
For their technical contributions
and expert review
With Appreciation
to the
“Not going to dignify that with a
response.”
So pre-internet 1980s…
The Facts:
• The “2,400 number” may have been true 30 to 40 years ago, but modern
beef production has improved, water usage reduced
• Today it takes 441 gallons of water to produce one pound of boneless
beef.1
• The large numbers often cited also rely on averaged global data. Other
nations use more water than we do in the United States to raise livestock.
• While 441 gallons might sound like a lot, but context needed.
– 713 gallons of water to make one cotton t-shirt,
– 39,090 to manufacture a car and
• Grain fed animals grow to the market size 226 days faster than grass fed,
so grass fed beef ends up using a lot more water.
• More Context: Just letting a faucet drip at one drip per second can use
3,000 gallons of water a year.
More Context!
The Facts
• Reducing meat consumption one day per week has a negligible impact
• EPA: just 3.4% of GHGs from livestock
• If Americans cut meat one day a week, this would reduce their carbon footprint
by .2%
– Energy production and transportation are responsible for 31% and 26%
– Myth traced to the 2006 UN report, "Livestock's Long Shadow” which
calculated livestock’s greenhouse gas emissions at 18%
– Report overestimated the impact, in developed nations like the U.S.
– The report also added emissions from farm to table, including gases
produced by growing animal feed; animals' digestive emissions; and meat
and milk processing.
– Transportation analysis did not similarly add emissions from well to wheel.
Deconstructing Environmental Issues
• New technology =
smaller footprint
than in past
• With larger footprint
than other foods
comes more
nutrition
Vegetables
10 lbs
Meat
10 lbs
Smaller Carbon
Footprint,
Less Nutrition
Sustains Fewer
People
Larger Carbon
Footprint,
More Nutrition
Sustains More
People
Nutrition
Consumer Polling
• 2,100 Americans polled online
• March 2010
• Indicated agreement with a series of
myths reported in media, films, books and
movies
• Posed some of the myths to leading
experts from universities nationwide
Myth #1: Hormones in Poultry
• What may you have read or seen:
“Beef do get the growth hormones, and I think chicken and
pigs do too… this stimulates their growth.” -- wrong
– Michael Pollan, author, Omnivore’s Dilemma in UC Berkeley News.
Image at right is
from the film
Food, Inc.
The Facts
• All multi-cellular organisms contain hormones.
• Livestock and poultry can be produced without
added hormones
• But no meat, poultry, vegetable or bean is
“hormone free.” It’s impossible!
• By federal law, hormones cannot be used in
poultry production.
• Poultry size has increased due to breeding,
genetics.
Myth #2: Hormones in Pork
• What you may have heard or seen:
“All of our animals are hormone, antibiotic,
and stress free,” New York pork
producer’s website
The Facts
• By federal law, hormones cannot be used in pig
production.
• Between 1980-2005, changes in genetics and
feeding programs have reduced days to harvest
by 15 percent and increased lean muscle by 45
percent.*
– Translation: pigs today grow bigger faster thanks to
genetics and nutrition.
*Source: Differences in lean growth performance of pigs sampled from 1980 and
2005 commercial swine fed 1980 and 2005 representative feeding programs,
Livestock Science, Volume 128, Issues 1-3, March 2010, Pages 108-114, J.S. Fix,
J.P. Cassady, E. van Heugten, D.J. Hanson, M.T. See
Myth #3: Hormones in Beef
• What you may have seen or heard:
--“Hormone free” beef is safer – incorrect.
--Beef from cattle treated with hormones will
increase hormone levels in beef eaters –
incorrect.
--That added hormones in beef can increase
the risk of diseases like cancer – incorrect.
The Facts
Estrogenic Activity in Food
(nanograms per pound of food)
Soybean oil 908,000
Cabbage 10,986
Eggs 15,890
Milk 59
Beef from pregnant cow 636
Beef from implanted cow 10
Beef non-implanted cow 7
Source: Adapted from Preston, 1997/Meat is Neat by Chris Raines, Ph.D.
Estrogen Produced
In Nanograms Per Day
Estrogen levels in Item
(nanograms per day )
Pregnant women 90,000,000
Non-pregnant women 5,000,000
Adult men 100,000
Pre-pubertal Children 40,000
3 oz. beef from implanted cow 1.9
Source: Adapted from Preston, 1997/Meat is Neat by Chris Raines, Ph.D.
Myth #4: Meat Consumption,
Saturated Fat and Heart Disease
• What you may have heard:
– Americans eat too much meat
– Meat contains saturated fat
– Saturated fat causes coronary heart disease
The Facts
• U.S. Dietary Guidelines recommend 5-7
ounces from the meat and beans group
per day depending upon age and physical
activity.
• Men eat 6.9 ounces and women eat 4.4
ounces of meat and poultry per day.
On average, we eat the correct amount of meat. But … we need to eat
more fruits, veggies and whole grains!
Source: U.S. Dietary Guidelines 2010
The Facts
• There are approximately 40 cuts of meat that
qualify as lean.
• All cuts of meat can be enjoyed as part of a
balanced diet.
• A new and very large Harvard study found no
relationship between saturated fat and heart
disease.*
*Siri-Tarino, P., et. al., Meta-analysis of prospective cohort studies evaluating the
association of saturated fat with cardiovascular disease, Am J Clin Nutr (January 13,
2010). doi:10.3945/ajcn.2009.27725
Conclusions: “A meta-analysis of prospective epidemiologic studies
showed that there is no significant evidence for concluding that dietary
saturated fat is associated with an increased risk of CHD or CVD.”
Myth #5: Antibiotic Use in
Livestock Production and Safety
• What you may have heard:
– Antibiotic use is increasing due to the way
livestock are produced in the U.S. – incorrect
– Meat contains antibiotic residues. – incorrect
– Eating meat from animals that received
antibiotics can cause antibiotic resistance in
people. – incorrect
The Facts
• FDA regulates the use of veterinary antibiotics.
• The vast majority (approx. 87 percent) of
antibiotics used in livestock production are used
to treat, prevent and control disease.
• By using antibiotics early to prevent and control
diseases in herds, producers can actually use
less than the might have to if the herd becomes
infected and they must treat a full blown-illness.
The Facts
• Livestock and poultry that have been given
antibiotics for any reason may not be processed
until antibiotics have cleared their systems.
• USDA monitors meat to ensure that no residues
are present.
• National monitoring shows that the incidence of
antibiotic resistant bacteria on raw meat and
poultry as a percent of all bacteria is extremely
low.
• All bacteria – whether resistant or not – are
destroyed through normal cooking.
The Facts
• “Antibiotic resistance” occurs when germs
evolve to resist some antibiotics’ power to
destroy them.
• If a person becomes infected with a germ that is
resistant to antibiotics, the risks can be serious.
• Experts say that over-prescription of antibiotics
to people has played a more significant role in
the creation of antibiotic resistant bacteria.
• Most human-acquired antibiotic resistant
infections are acquired in hospitals and are the
result of administration of antibiotics to humans.
Myth #6: Sodium Nitrite Sources
• What you may have heard:
– Sodium nitrate and/or sodium nitrite come
from cured meats – partially true
– The majority of the nitrite people consume
comes from cured meats – wrong
The Facts
• 93 percent of nitrite intake
comes from nitrate-containing
vegetables.
– Spinach, beets, cabbage, celery,
lettuce, pomegranate contain
highest amounts
• Nitrate becomes nitrite in the
mouth.
• Less than five percent of daily
nitrite intake comes from cured
meats
Myth #7: Sodium Nitrite Safety
• What you may have heard:
– Nitrite causes cancer – wrong.
– To reduce cancer risk, reduce cured meat
consumption – wrong.
The Facts
• Nitrite MAKES meat SAFE by preventing the
very real risk of botulism.
• After nitrite’s safety was questioned, the National
Toxicology Program (NTP) fed rodents high
levels of nitrite.
– It did not cause cancer.
– Nitrite not on the U.S. NTP list of carcinogens
• New research reveals nitrite’s health benefits.
– Controlling blood pressure, promoting wound healing,
treating sickle cell anemia and other conditions
Myth #8: Meat is Less Safe
Today than in the Past
• What you may have heard…
– There are higher levels of bacteria on meat
and poultry today than in the past – wrong.
– These higher levels are due to less safe
production and meat processing – wrong.
The Facts
• New anti-bacterial technologies have reduced
bacteria on meat and poultry to levels never
thought possible.
– E. coli O157:H7 positive tests in ground beef down 63
percent (2000-09)
– Listeria monocytogenes on ready-to-eat meats down
69 percent (2000-08)
• Foodborne illnesses are on a sustained
downward trend, according to the CDC.
The Facts
• All meat packing plants have
continuous inspection.
• Processing plants have daily
inspection.
• Large plants may have two
dozen inspectors present
during two shifts.
• USDA is more heavily staffed
today per plant than it ever
has been.
The Facts
• Inspectors can take a variety of
microbiological tests to ensure safety.
• Inspectors may condemn live animals and
meat, stop lines and equipment.
• USDA may detain and seize product that
they believe is unsafe.
Myth #10: There is Little Oversight of
Animal Welfare in Plants and No Economic
Benefit Derived from Ensuring Welfare
• What you may have heard….
– Inspectors rarely monitor animal welfare in
meat packing plants – wrong.
– Abuse is common – wrong.
The Facts
• Enforcement of humane slaughter rules in
plants is continuous.
• Inspectors can take a wide range of
actions for violations.
• There are distinct quality benefits derived
from good animal welfare.
Good Welfare = Good Quality
• In pork…
– Dry, firm and dark
– Pale, soft, watery
• In beef…
– “Dark cutters”
– Reduced value/
consumer acceptance
Stress produces lower quality meat
Myth #11: It’s Unnatural to Feed
Cattle Corn and Grain
• Cattle are herbivores and
aren’t meant to eat corn –
wrong.
• Corn isn’t good for cattle –
wrong.
The Facts
• All cattle are grass-fed
• Some cattle are fed corn-based
rations prepared by a nutritionist
in a feedlot for the last few
months of their lives to add
weight and, in turn, more meat.
– Corn-fed cattle corn spend roughly 20
percent of their lives in a feedlot.
– Corn is highly nutritious seed of a grass
– When given choice, cattle choose corn.
Myth #12: Beef from Grass-Fed
Cattle Is Safer
• What you may have heard…
– Feeding cattle corn causes E. coli O157:H7 to
develop – wrong.
– Feeding cattle hay prevents E. coli – wrong.
– If you eat grass-fed beef, you don’t have to
worry about E. coli – wrong.
The Facts
• E. coli O157:H7 can be found in the gut of
all cattle, regardless of diet.
• It is found in the gut of wild animals like
deer that are never fed corn or other grains.
• USDA data show that E. coli O157:H7 is
found at extremely low levels in ground beef
– only 1 out 400 samples – and is
destroyed by cooking.
Myth #13: Beef from Grass-Fed
Cattle Is More Nutritious
• What you may have heard…
– Grass fed beef is leaner than corn-fed beef –
partially true
– Grass-fed beef has higher levels of omega-3s
than corn-fed beef – partially true
The Facts
• Saturated fatty acids are slightly lower in
grass fed beef and omega 3s are slightly
higher – but these differences are
extremely small.
• As perspective, consider that salmon
contains 35 times more omega 3s than
beef.
What Can We Do?
• Engage -- If we don’t, others will fill the info vacuum.
• Be real – that’s what makes us believable.
• Be timely – don’t let perfection be enemy of the good.
• Be as active and passionate as they are.
• Hold them accountable.
• Don’t just tell – show. Use visuals, videos, like Glass
Walls.
• Communicate directly using multiple vehicles from
Twitter to the Jon Stewart show.
What Can We Do?
Steal The Playbook on Occasion.
Janet M. Riley
202/587-4245
jriley@meatinstitute.org
@queenofwien

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Ms. Janet Riley - How Ongoing Negative Media Coverage Is Impacting Animal Agriculture and What We Can Do About It

  • 1. The Constant Drip: How Ongoing Negative Media Coverage Is Impacting Animal Agriculture and What We Can Do About It Janet M. Riley Senior Vice President, Public Affairs
  • 2. • Newspapers: -16,000 Jobs • Magazines: -38,000 Jobs • TV & Radio: Ratings Hold Steady Media Landscape • Digital Media Boom – 5000+ New jobs
  • 3. From the New York Times…
  • 6. U.S. Media & Politics
  • 7. Pew People and Press 2009
  • 8. Formula Attracts Viewers • Juxtapose black against white, good against bad – Victim = person who became ill/injured; animal harmed – Villain = meat industry – Vindicator = government inspector • Media’s definition of balance: spokesperson from each camp, regardless of size, credibility • Context seems optional to many media
  • 9. Books, Movies and TV Shows “Big Food,” “Factory Farming”
  • 10. Time’s Top 30 Most Influential People on the Internet
  • 12. Price and appearance continue to be drivers…but controversy can derail
  • 13. American Meat Science Association For their technical contributions and expert review With Appreciation to the
  • 14. “Not going to dignify that with a response.” So pre-internet 1980s…
  • 15.
  • 16.
  • 17. The Facts: • The “2,400 number” may have been true 30 to 40 years ago, but modern beef production has improved, water usage reduced • Today it takes 441 gallons of water to produce one pound of boneless beef.1 • The large numbers often cited also rely on averaged global data. Other nations use more water than we do in the United States to raise livestock. • While 441 gallons might sound like a lot, but context needed. – 713 gallons of water to make one cotton t-shirt, – 39,090 to manufacture a car and • Grain fed animals grow to the market size 226 days faster than grass fed, so grass fed beef ends up using a lot more water. • More Context: Just letting a faucet drip at one drip per second can use 3,000 gallons of water a year.
  • 19.
  • 20. The Facts • Reducing meat consumption one day per week has a negligible impact • EPA: just 3.4% of GHGs from livestock • If Americans cut meat one day a week, this would reduce their carbon footprint by .2% – Energy production and transportation are responsible for 31% and 26% – Myth traced to the 2006 UN report, "Livestock's Long Shadow” which calculated livestock’s greenhouse gas emissions at 18% – Report overestimated the impact, in developed nations like the U.S. – The report also added emissions from farm to table, including gases produced by growing animal feed; animals' digestive emissions; and meat and milk processing. – Transportation analysis did not similarly add emissions from well to wheel.
  • 21. Deconstructing Environmental Issues • New technology = smaller footprint than in past • With larger footprint than other foods comes more nutrition Vegetables 10 lbs Meat 10 lbs Smaller Carbon Footprint, Less Nutrition Sustains Fewer People Larger Carbon Footprint, More Nutrition Sustains More People Nutrition
  • 22. Consumer Polling • 2,100 Americans polled online • March 2010 • Indicated agreement with a series of myths reported in media, films, books and movies • Posed some of the myths to leading experts from universities nationwide
  • 23. Myth #1: Hormones in Poultry • What may you have read or seen: “Beef do get the growth hormones, and I think chicken and pigs do too… this stimulates their growth.” -- wrong – Michael Pollan, author, Omnivore’s Dilemma in UC Berkeley News. Image at right is from the film Food, Inc.
  • 24. The Facts • All multi-cellular organisms contain hormones. • Livestock and poultry can be produced without added hormones • But no meat, poultry, vegetable or bean is “hormone free.” It’s impossible! • By federal law, hormones cannot be used in poultry production. • Poultry size has increased due to breeding, genetics.
  • 25. Myth #2: Hormones in Pork • What you may have heard or seen: “All of our animals are hormone, antibiotic, and stress free,” New York pork producer’s website
  • 26. The Facts • By federal law, hormones cannot be used in pig production. • Between 1980-2005, changes in genetics and feeding programs have reduced days to harvest by 15 percent and increased lean muscle by 45 percent.* – Translation: pigs today grow bigger faster thanks to genetics and nutrition. *Source: Differences in lean growth performance of pigs sampled from 1980 and 2005 commercial swine fed 1980 and 2005 representative feeding programs, Livestock Science, Volume 128, Issues 1-3, March 2010, Pages 108-114, J.S. Fix, J.P. Cassady, E. van Heugten, D.J. Hanson, M.T. See
  • 27. Myth #3: Hormones in Beef • What you may have seen or heard: --“Hormone free” beef is safer – incorrect. --Beef from cattle treated with hormones will increase hormone levels in beef eaters – incorrect. --That added hormones in beef can increase the risk of diseases like cancer – incorrect.
  • 28. The Facts Estrogenic Activity in Food (nanograms per pound of food) Soybean oil 908,000 Cabbage 10,986 Eggs 15,890 Milk 59 Beef from pregnant cow 636 Beef from implanted cow 10 Beef non-implanted cow 7 Source: Adapted from Preston, 1997/Meat is Neat by Chris Raines, Ph.D.
  • 29. Estrogen Produced In Nanograms Per Day Estrogen levels in Item (nanograms per day ) Pregnant women 90,000,000 Non-pregnant women 5,000,000 Adult men 100,000 Pre-pubertal Children 40,000 3 oz. beef from implanted cow 1.9 Source: Adapted from Preston, 1997/Meat is Neat by Chris Raines, Ph.D.
  • 30. Myth #4: Meat Consumption, Saturated Fat and Heart Disease • What you may have heard: – Americans eat too much meat – Meat contains saturated fat – Saturated fat causes coronary heart disease
  • 31. The Facts • U.S. Dietary Guidelines recommend 5-7 ounces from the meat and beans group per day depending upon age and physical activity. • Men eat 6.9 ounces and women eat 4.4 ounces of meat and poultry per day.
  • 32. On average, we eat the correct amount of meat. But … we need to eat more fruits, veggies and whole grains! Source: U.S. Dietary Guidelines 2010
  • 33. The Facts • There are approximately 40 cuts of meat that qualify as lean. • All cuts of meat can be enjoyed as part of a balanced diet. • A new and very large Harvard study found no relationship between saturated fat and heart disease.* *Siri-Tarino, P., et. al., Meta-analysis of prospective cohort studies evaluating the association of saturated fat with cardiovascular disease, Am J Clin Nutr (January 13, 2010). doi:10.3945/ajcn.2009.27725
  • 34. Conclusions: “A meta-analysis of prospective epidemiologic studies showed that there is no significant evidence for concluding that dietary saturated fat is associated with an increased risk of CHD or CVD.”
  • 35. Myth #5: Antibiotic Use in Livestock Production and Safety • What you may have heard: – Antibiotic use is increasing due to the way livestock are produced in the U.S. – incorrect – Meat contains antibiotic residues. – incorrect – Eating meat from animals that received antibiotics can cause antibiotic resistance in people. – incorrect
  • 36. The Facts • FDA regulates the use of veterinary antibiotics. • The vast majority (approx. 87 percent) of antibiotics used in livestock production are used to treat, prevent and control disease. • By using antibiotics early to prevent and control diseases in herds, producers can actually use less than the might have to if the herd becomes infected and they must treat a full blown-illness.
  • 37. The Facts • Livestock and poultry that have been given antibiotics for any reason may not be processed until antibiotics have cleared their systems. • USDA monitors meat to ensure that no residues are present. • National monitoring shows that the incidence of antibiotic resistant bacteria on raw meat and poultry as a percent of all bacteria is extremely low. • All bacteria – whether resistant or not – are destroyed through normal cooking.
  • 38. The Facts • “Antibiotic resistance” occurs when germs evolve to resist some antibiotics’ power to destroy them. • If a person becomes infected with a germ that is resistant to antibiotics, the risks can be serious. • Experts say that over-prescription of antibiotics to people has played a more significant role in the creation of antibiotic resistant bacteria. • Most human-acquired antibiotic resistant infections are acquired in hospitals and are the result of administration of antibiotics to humans.
  • 39. Myth #6: Sodium Nitrite Sources • What you may have heard: – Sodium nitrate and/or sodium nitrite come from cured meats – partially true – The majority of the nitrite people consume comes from cured meats – wrong
  • 40. The Facts • 93 percent of nitrite intake comes from nitrate-containing vegetables. – Spinach, beets, cabbage, celery, lettuce, pomegranate contain highest amounts • Nitrate becomes nitrite in the mouth. • Less than five percent of daily nitrite intake comes from cured meats
  • 41. Myth #7: Sodium Nitrite Safety • What you may have heard: – Nitrite causes cancer – wrong. – To reduce cancer risk, reduce cured meat consumption – wrong.
  • 42. The Facts • Nitrite MAKES meat SAFE by preventing the very real risk of botulism. • After nitrite’s safety was questioned, the National Toxicology Program (NTP) fed rodents high levels of nitrite. – It did not cause cancer. – Nitrite not on the U.S. NTP list of carcinogens • New research reveals nitrite’s health benefits. – Controlling blood pressure, promoting wound healing, treating sickle cell anemia and other conditions
  • 43. Myth #8: Meat is Less Safe Today than in the Past • What you may have heard… – There are higher levels of bacteria on meat and poultry today than in the past – wrong. – These higher levels are due to less safe production and meat processing – wrong.
  • 44. The Facts • New anti-bacterial technologies have reduced bacteria on meat and poultry to levels never thought possible. – E. coli O157:H7 positive tests in ground beef down 63 percent (2000-09) – Listeria monocytogenes on ready-to-eat meats down 69 percent (2000-08) • Foodborne illnesses are on a sustained downward trend, according to the CDC.
  • 45. The Facts • All meat packing plants have continuous inspection. • Processing plants have daily inspection. • Large plants may have two dozen inspectors present during two shifts. • USDA is more heavily staffed today per plant than it ever has been.
  • 46. The Facts • Inspectors can take a variety of microbiological tests to ensure safety. • Inspectors may condemn live animals and meat, stop lines and equipment. • USDA may detain and seize product that they believe is unsafe.
  • 47. Myth #10: There is Little Oversight of Animal Welfare in Plants and No Economic Benefit Derived from Ensuring Welfare • What you may have heard…. – Inspectors rarely monitor animal welfare in meat packing plants – wrong. – Abuse is common – wrong.
  • 48. The Facts • Enforcement of humane slaughter rules in plants is continuous. • Inspectors can take a wide range of actions for violations. • There are distinct quality benefits derived from good animal welfare.
  • 49. Good Welfare = Good Quality • In pork… – Dry, firm and dark – Pale, soft, watery • In beef… – “Dark cutters” – Reduced value/ consumer acceptance Stress produces lower quality meat
  • 50. Myth #11: It’s Unnatural to Feed Cattle Corn and Grain • Cattle are herbivores and aren’t meant to eat corn – wrong. • Corn isn’t good for cattle – wrong.
  • 51. The Facts • All cattle are grass-fed • Some cattle are fed corn-based rations prepared by a nutritionist in a feedlot for the last few months of their lives to add weight and, in turn, more meat. – Corn-fed cattle corn spend roughly 20 percent of their lives in a feedlot. – Corn is highly nutritious seed of a grass – When given choice, cattle choose corn.
  • 52. Myth #12: Beef from Grass-Fed Cattle Is Safer • What you may have heard… – Feeding cattle corn causes E. coli O157:H7 to develop – wrong. – Feeding cattle hay prevents E. coli – wrong. – If you eat grass-fed beef, you don’t have to worry about E. coli – wrong.
  • 53. The Facts • E. coli O157:H7 can be found in the gut of all cattle, regardless of diet. • It is found in the gut of wild animals like deer that are never fed corn or other grains. • USDA data show that E. coli O157:H7 is found at extremely low levels in ground beef – only 1 out 400 samples – and is destroyed by cooking.
  • 54. Myth #13: Beef from Grass-Fed Cattle Is More Nutritious • What you may have heard… – Grass fed beef is leaner than corn-fed beef – partially true – Grass-fed beef has higher levels of omega-3s than corn-fed beef – partially true
  • 55. The Facts • Saturated fatty acids are slightly lower in grass fed beef and omega 3s are slightly higher – but these differences are extremely small. • As perspective, consider that salmon contains 35 times more omega 3s than beef.
  • 56. What Can We Do? • Engage -- If we don’t, others will fill the info vacuum. • Be real – that’s what makes us believable. • Be timely – don’t let perfection be enemy of the good. • Be as active and passionate as they are. • Hold them accountable. • Don’t just tell – show. Use visuals, videos, like Glass Walls. • Communicate directly using multiple vehicles from Twitter to the Jon Stewart show.
  • 57. What Can We Do? Steal The Playbook on Occasion.