Majdoleen Shaheen CV . Final
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Majdoleen Shaheen is seeking an internship position. She has over 10 years of experience in banking and finance, including roles as an e-banking supervisor and cards and issuance department senior officer at Banque Bemo Saudi Fransi. She is proficient in Microsoft Office, banking systems, and reservation systems. Shaheen has qualifications in IATA tourism, English, and business management.
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Similar to Majdoleen Shaheen CV . Final (20)
Majdoleen Shaheen CV . Final
- 1. Personal Information Name: Majdoleen Shaheen Date of birth: 20 /09/1982 Place of birth: Damascus, Syria Nationality: Syrian Address: Damascus - Syria Home No: +963 (11) 6848877 Mobile No: +963 933 753991 E-Mail: majoodshal@gmail.com Objective Looking for an innovative and challenging environment utilized. Flexible, hardworking, and individual seeking is to obtain an internship position in a challenging business environment where my knowledge, skills, and experience can be extensively applied. Summary of Qualification • Skillful and dedicated professional candidate with extensive experience in coordination, planning and support of daily operational and administrative functions, aiming a career change, to extend my academic knowledge and broaden my horizons. • Demonstrated capacity to provide comprehensive support for executive- level staff including scheduling meetings an, coordinating travel and effectively managing all essential tasks. • Adept at developing and marinating detailed administrative and procedural • processes that improve accuracy and efficiency and achieve organizational objectives. • Highly focused and results oriented in supporting compels, deadline- driven operations, able to identify goals and priorities and resolve issues in initial stages. • Proficient in Microsoft Office System. Professional Experiences Banque Bemo Saudi Fransi from May 2013 till Present E- Banking and services – E. Channel Unit Supervisor • Checking and validating the issuance and the payments of Master Card, Visa Card International, Visa Electron and Prepaid Cards. • Manage and proceed with the Debit, Credit & Prepaid Cards operations function including but not limited to request a PIN, cancelation cards, re- issuing cards, activating and deactivating cards, amending the cards limits, disputes and charge backs. • Checking and validating the issuance of check books.
- 2. • Checking and validating the mobile bills domiciliation • Manage the relationship between the Bank and the “CSC-Lebanon”. • Contact person with Bank check Book Company “ Prime Event Company” • UNHCR & UNRWA (all issues that are related to card UNHCR & UNRWA ex: Cards uploading - issuance new cards – card replacement and other services) Banque Bemo Saudi Fransi from Feb 2011 till May 2013 Cards and Issuance Department/ Senior Officer • Checking and processing the Monthly invoices. • Following-up the customers’ claims and answering their inquiries. • Prepare Statistical reports (Monthly, quarterly, and yearly). • Supervising input team and revising their work before validation. • Member in BBSF training team, responsible of training the new employee about the tasks and operations done by Cards and Issuance Department • * Issuance: • Visa Electron • Visa Card International • Master Card • Prepaid Card • * Payment: • Visa electron Visa Card International • Request Pin –reissuing – card cancellation – card activation or inactivation and amendment cards limit • Following up and coordinating cards (Debit & Credit) transactions, disputes and charge backs. Banque Bemo Saudi Fransi from Aug 2009 till Mar 2011 Call Center Unit – Call Center Representative • Daily contact with customers and maintaining all their inquiries. •Answer phones professionally • Respond to customer inquiries • Research required information using available resources • Handle and resolve customer complaints • Provide customers with product and service information
- 3. • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary Manaf Travel & Tourism from Dec 2006 till Aug 2009 Travel & Ticketing Agent • Airlines reservations (Amadeus – Galileo Systems ) • Hotel reservations • Commercial correspondences - Handling customer’s needs • Handling phones, faxes and e-mails • Issuing visas Alsayed Travel & Tourism Airlines From June 2004 till Oct 2006 Travel Agent • Reservations (Amadeus – Galileo) Qualifications IATA - Tourism certificate – I had Certificate in GALILIO & AMADEUS programs for Ticketing and Tourism English Language Intensive Courses (Horizons Language Center) ICDL Al Shorouk Center Basic of Finance – accounting principle 10/2011 to 11/2012 Negotiations skills & Body Language 25-26-Oct 2011 English Course at Berltz Language Center 09/06/2010 to 10/08/2010 Skills • Hard Working, Responsible, Cooperative, organized, and accurate. • Communication skills. • Ability to work under pressure. • Ability to monitor others works. • Fast learner and team player. • Highly creative.
- 4. Computer Skills: • Microsoft Office. • IBM Banking System. • Cards online System. • Check Book online System. Personality and key competences: • Good team player • Problem solver • Ability to handle all customers’ needs • Dynamic, motivated and outgoing • Well organized • Ambitious and fast learner.. • Well organized, very motivated, fast learning ability Educations Education: Graduated in 2000 High School Literary – Tourism Situated Open learning University of Damascus Business Management Dept. (Starts in Nov 2016) Languages Arabic: Native Language English: Very Good (Speaking, reading and writing) References References available upon request