Content Leadership Forum: How to Be an Effective Tech Comm IntrapreneurSaiff Solutions, Inc.
Discover how adopting an “intrapreneurial" mindset can help you sell the value of innovative ideas, new approaches, and improvements in technology.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Dave Wilks - Senior Technical Writer, Cloud Elements
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer SuccessLavaConConference
n this session you will learn:
• How can you create outsourcing success?
• How can technical communicators influence outsourcing decisions?
• What are the potential pitfalls to watch out for?
• What are the potential benefits to maximize?
• Is outsourcing right for your organization? Is now the time?
Bath Spa Uni: Workshop Two / Work Place Etiquette for first timersHelen Forsyth MInstSMM
Written for students at Bath Spa, we took a basic look at expectations in the work place, it's not all endless tea rounds! This lecture was lively and engaging and had delegates joining in with lots of funny and downright surprising examples of workplace conduct! We looked at fitting in Vs standing out, as well as coping strategies to handle 'The Boss' on a bad day!
Content Leadership Forum: How to Be an Effective Tech Comm IntrapreneurSaiff Solutions, Inc.
Discover how adopting an “intrapreneurial" mindset can help you sell the value of innovative ideas, new approaches, and improvements in technology.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Dave Wilks - Senior Technical Writer, Cloud Elements
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer SuccessLavaConConference
n this session you will learn:
• How can you create outsourcing success?
• How can technical communicators influence outsourcing decisions?
• What are the potential pitfalls to watch out for?
• What are the potential benefits to maximize?
• Is outsourcing right for your organization? Is now the time?
Bath Spa Uni: Workshop Two / Work Place Etiquette for first timersHelen Forsyth MInstSMM
Written for students at Bath Spa, we took a basic look at expectations in the work place, it's not all endless tea rounds! This lecture was lively and engaging and had delegates joining in with lots of funny and downright surprising examples of workplace conduct! We looked at fitting in Vs standing out, as well as coping strategies to handle 'The Boss' on a bad day!
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...Delivering Happiness
From measuring, to defining, living, and evolving. A successful company culture creates a positive, unique working environment where business and employees can thrive.
This workshop is co-facilitated by Kelsey Wong and Kent Frazier of Delivering Happiness begins by introducing the main elements of Happiness as a Business Model, including the concept of values-based culture as well as key elements from the science of happiness.
This interactive session emphasizes experiential learning and actionable takeaways that empower every participant to take both immediate and long-term action to build a plan for sustainable happiness at work. Bring meaning and insight into your organization’s culture and increase overall awareness in a fun and vibrant way. In this workshop you will:
- Use animal and habitat metaphors to peek behind conscious notions of the current and ideal culture.
- Elicit qualities and build a vibrant image of the ideal culture for your organization.
- Collaborate in small teams to build action items and present findings with real value.
- Reflect on bigger questions on your organization's impact and connecting your organization's culture to the greater planetary culture
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Deanna Kosaraju
Breaking the Code of Interview Implicit Bias to Value Different Gender Competencies
Bonita Banducci, Banducci Consulting
Live at Santa Clara University - Room #330C located on the 3rd floor of the Learning Commons
Voices 2015 - www.globaltechwomen.com
Session Length: 1 hour
Implicit Bias Workshops and exercises are being shared widely on the internet. Some of the solutions are:
"Determine precisely what skills and attributes you are hiring for."
"Ask exactly the same questions to each candidate."
But what about the implicit bias in determining what skills you are valuing--beyond traditional management and leadership competencies?
How can interviewers recognize the often invisible, unarticulated, undervalued and often misinterpreted competencies of more "relational and collectivist" people--often women and men and women from different cultures?
Bonita Banducci teaches Gender and Engineering class in Santa Clara University's School of Engineering Graduate Program. In video and cartoon representation as well as in person, her students apply Gender Competence®--understanding and skills to work with gender (and cultural) differences as competencies--to job interviews both as the interviewer and the interviewee, as men and women. They show how to "mine the gold" of difference for the best candidate AND to get the job as the best candidate while establishing the value of relational competencies in the workplace and marketplace.
Professional Skills to a Successful CareerEdward Erasmus
Professional skills are skills that graduates need to posses in order to be successful in their professional practice. These skills range from highly specific ones related to the graduate's field(s) to more general, transferable ones such as communications and ethical practices.
When graduates apply for a job, most employers want to know what professional skills they have already, and how willing they are to learn industry and worksite specific skills. Employers normally want not just a list of skills (that graduates can easily get from a book or the internet), but they require graduates to identify their key professional skills and to provide evidence by citing examples of how they have used these skills already in relevant contexts such as at university or workplaces.
The slideshow discusses the 7 most wanted professional skills in today’s competitive professional environment.
The slideshow was presented at the Career Expo 2010 (Dec. 1, 2010) organized by the 4th grade students of the Faculty of Accounting & Finance of the University of Aruba.
Remarkable: Proven Insights to Accelerate Your CareerDavid Kronfeld
A comprehensive guide to what really counts and isn’t taught in business school, Remarkable is the first and last professional playbook you’ll ever need.
Step-by-step advice takes you from the early stages of a business career to the top-level executive position. Follow the journey, lessons, and remarkable insights of an executive who has seen it all and now offers pragmatic and infallible wisdom that you can use immediately.
The slides summarize the 10 common sense leadership strategies by Lee Cockerell, former Executive Vice President of Walt Disney World Resort. Adopted from his book entitled "Creating Magic"
Learning 3.0 Wokshop - Presented and Facilitated by Caio Cestari Silva (@caiocestari) and Manoel Pimentel (@manoelp) at the Agile Conference 2015 - Washington D.C.
Are you an older or younger worker? Do you feel like you're being discriminated against? Use these helpful tips on how to get around ageism in the job search.
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...Delivering Happiness
From measuring, to defining, living, and evolving. A successful company culture creates a positive, unique working environment where business and employees can thrive.
This workshop is co-facilitated by Kelsey Wong and Kent Frazier of Delivering Happiness begins by introducing the main elements of Happiness as a Business Model, including the concept of values-based culture as well as key elements from the science of happiness.
This interactive session emphasizes experiential learning and actionable takeaways that empower every participant to take both immediate and long-term action to build a plan for sustainable happiness at work. Bring meaning and insight into your organization’s culture and increase overall awareness in a fun and vibrant way. In this workshop you will:
- Use animal and habitat metaphors to peek behind conscious notions of the current and ideal culture.
- Elicit qualities and build a vibrant image of the ideal culture for your organization.
- Collaborate in small teams to build action items and present findings with real value.
- Reflect on bigger questions on your organization's impact and connecting your organization's culture to the greater planetary culture
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Deanna Kosaraju
Breaking the Code of Interview Implicit Bias to Value Different Gender Competencies
Bonita Banducci, Banducci Consulting
Live at Santa Clara University - Room #330C located on the 3rd floor of the Learning Commons
Voices 2015 - www.globaltechwomen.com
Session Length: 1 hour
Implicit Bias Workshops and exercises are being shared widely on the internet. Some of the solutions are:
"Determine precisely what skills and attributes you are hiring for."
"Ask exactly the same questions to each candidate."
But what about the implicit bias in determining what skills you are valuing--beyond traditional management and leadership competencies?
How can interviewers recognize the often invisible, unarticulated, undervalued and often misinterpreted competencies of more "relational and collectivist" people--often women and men and women from different cultures?
Bonita Banducci teaches Gender and Engineering class in Santa Clara University's School of Engineering Graduate Program. In video and cartoon representation as well as in person, her students apply Gender Competence®--understanding and skills to work with gender (and cultural) differences as competencies--to job interviews both as the interviewer and the interviewee, as men and women. They show how to "mine the gold" of difference for the best candidate AND to get the job as the best candidate while establishing the value of relational competencies in the workplace and marketplace.
Professional Skills to a Successful CareerEdward Erasmus
Professional skills are skills that graduates need to posses in order to be successful in their professional practice. These skills range from highly specific ones related to the graduate's field(s) to more general, transferable ones such as communications and ethical practices.
When graduates apply for a job, most employers want to know what professional skills they have already, and how willing they are to learn industry and worksite specific skills. Employers normally want not just a list of skills (that graduates can easily get from a book or the internet), but they require graduates to identify their key professional skills and to provide evidence by citing examples of how they have used these skills already in relevant contexts such as at university or workplaces.
The slideshow discusses the 7 most wanted professional skills in today’s competitive professional environment.
The slideshow was presented at the Career Expo 2010 (Dec. 1, 2010) organized by the 4th grade students of the Faculty of Accounting & Finance of the University of Aruba.
Remarkable: Proven Insights to Accelerate Your CareerDavid Kronfeld
A comprehensive guide to what really counts and isn’t taught in business school, Remarkable is the first and last professional playbook you’ll ever need.
Step-by-step advice takes you from the early stages of a business career to the top-level executive position. Follow the journey, lessons, and remarkable insights of an executive who has seen it all and now offers pragmatic and infallible wisdom that you can use immediately.
The slides summarize the 10 common sense leadership strategies by Lee Cockerell, former Executive Vice President of Walt Disney World Resort. Adopted from his book entitled "Creating Magic"
Learning 3.0 Wokshop - Presented and Facilitated by Caio Cestari Silva (@caiocestari) and Manoel Pimentel (@manoelp) at the Agile Conference 2015 - Washington D.C.
Are you an older or younger worker? Do you feel like you're being discriminated against? Use these helpful tips on how to get around ageism in the job search.
Documentation Leadership: Dealing with People Issues in Technical DocumentationSaiff Solutions, Inc.
Learn how to overcome some of the most difficult-to-solve "people issues” in tech doc teams.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Leadership Accelerator: Unleashing Potential in Younger Employees.pptxDennis Van Aelst
We recognize that our young professionals possess immense talent, fresh perspectives, and boundless energy. We believe in their potential to become the next generation of exceptional leaders. That's why we have developed this transformative program designed specifically to harness and amplify their abilities.
Passed over for a promotion? Lose a big client? Made a costly mistake? We all mess up. The important thing is what happens next. In this webinar, learn how to recover—and thrive—when the unthinkable happens.
Guest Speakers: Lorene Phillips, Senior Vice President, Reinsurance – International Casualty and Professional Lines, Sompo International and Mallun Yen, COO, Partner and Board Director, SaaStr.
Objective of the Module
- Achieve more in less time
- Work more effectively
- Manage more business tasks and projects
- Contribute more to business results
Success is about talking truth. Understanding People, and Influencing the decision making.
Leadership about understanding situation and taking decision. Leadership is understanding People.
You probably had a tough time proving your worth as a true leader during the last appraisal interview. Or maybe you’re a focused professional who’s willing to brush up on the leadership management skills for a successful career graph ahead.
Building a Human Resources Program for VeterinariansOculus Insights
Dr Mike Pownall and Katie Ardeline presented a full day session during the Oculus Insights 2017 EU Summits in Amsterdam on creating a Human Resource Program for any type of veterinary practice.
Managing People with Love and Logic. Using Trust and transparency to engage a workforce. How to motivate using love and logic. How to develop an organization to be more productive with a workforce that has higher morale and trust in leadership.
Similar to International Edition - Motivate and Empower Globally-Competitive Teams of Content Professionals (20)
Want to break into outsourcing your multimedia content, but don't know where to start? Learn how to outsource multimedia content, its key success factors, a proven process for large projects, and more.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Elrik Jundis - Business Development Manager, Saiff Solutions, Inc.
The Future is Now: Neuroscience, Chatbots, Voice, and MicrocontentSaiff Solutions, Inc.
Discover the role of microcontent as a core component of structured topics.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Rob Hanna - President, Precision Content Authoring Services
Learn what motion infographics are, what makes them great, and how you can use them for your business.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Sai Salgado - Graphics Manager, Saiff Solutions, Inc.
Learn how to overcome the challenges brought by tech doc project estimation and cost tracking from the results of a real-world case study.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Learn how to address global cultural differences in the way people deal with conflict, relate to authority, ask and answer questions, express respect, and practice equality in the workplace.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Saiff Solutions | Technical Writing, Software Documentation, OutsourcingSaiff Solutions, Inc.
Saiff Solutions creates helpful documentation that reduces support costs and delights your customers. Now that customers prefer a self-service solution to get answers, you need more than engineers or translators can provide. We help your customers find the exact information they need, through easy-to-understand English documentation.
From the Philippines—consistently ranked the #1 country in business English—our global team assists companies in Japan, Australia, US, and Canada to dramatically improve their documentation. Let Saiff Solutions enable you to create a seamless customer experience through excellent documentation.
Your ascension begins with a complimentary webinar hosted by our experts on Agile and technical writing outsourcing. We’ll fast-track your learning on these two top trends, so you can stay on the pulse of what’s hot in the content kingdom. Bring your questions to the webinar, so that we can pool our knowledge together to develop solutions to your specific challenges.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Fred Williams - Founder and CEO, Williams Technical
Gaile Milanbilen - Technical Writer, Saiff Solutions, Inc.
Are you involved with, or considering, agile development? Are you interested in technical writing outsourcing? Learn from our experts how to effectively combine these approaches.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Featuring:
Fred Williams - Founder and CEO, Williams Technical
Are you involved with, or considering, agile development? Are you interested in technical writing outsourcing? Learn from our experts how to effectively combine these approaches.
Presented by:
Barry Saiff - Founder and CEO, Saiff Solutions, Inc.
Fred Williams - Founder and CEO, Williams Technical
Gaile Milanbilen - Technical Writer, Saiff Solutions, Inc.
Presented by: Barry Saiff, founder and CEO of Saiff Solutions, Inc., and Scott Abel, The Content Wrangler & technical communication management strategist.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
2. • Technical communications leader
• 32 years of technical documentation
experience
• Led writing teams at 6 US companies
• Founded Saiff Solutions, Inc. in 2011
• Provides content development to
Fortune 500 companies in Japan & US
• Loves acronyms
About the Speaker: Barry Saiff
3. AGEND
A
Who are we?
Management: A Sacred Trust
Keys to Success: CARVE (Caring, Access, Respect, Vision, Expect Excellence!)
Our Challenges, Trust, Being, Case Study
THRIVE (Training, Heard, Respect, Integrity, Vision, Empower)
Powerful Motivation: SLAP! (Success, Learning, Accurate Feedback, Praise)
Managing Cross-Cultural Teams
What is your challenge?
4. BONUSES: LavaCon Dublin Discounts
1. 55-Euro discount code for LavaCon Dublin
registrations: SAIFF
2. We have a limited number of deeply
discounted registrations (70% off).
At the end of this webinar, we will explain how you can
get one.
5. QUESTION: Where are you located?
Please type your country and city in the chat window.
6. QUESTION: What are Your Interests/Experiences
in Managing Technical Writers?
Have you experienced:
• Managing a team of writers?
• Leading a team, without management authority?
• Managing outsourced or off-shore writers?
• Hiring? Firing?
• Working for a good manager?
• Working for a not-so-good manager?
• What else?
7. Management is a sacred trust. As a
manager, at any level, you have the power
to:
• destroy careers
• destroy jobs
• destroy morale
• destroy the enterprise
8. • build careers
• achieve miracles
• treat people fairly
• develop lifelong
relationships of trust
Management is a sacred trust. As a
manager, at any level, you have the power
to:
9. •turn lives around
•empower people to be more
effective and productive
•enable people to learn things
that make them more
successful
•turn the enterprise around
Management is a sacred trust. As a
manager, at any level, you have the power
to:
10.
11. Caring
The fundamental way of being of a manager is caring.
• A manager cares about the results.
• A manager cares about the process.
• A manager cares about the people.
• A manager cares about the enterprise.
12. • A manager is trusted with power that
they must always use to benefit the
enterprise and support the staff.
• A manager faces many opportunities
to abuse that power, and cause harm
to the enterprise and the staff.
• A manager must, at times, be selfless,
and act against their own (narrowly
conceived) self-interest.
Caring
13. Caring
• A good manager is a creator of healthy administration,
and an enemy of bureaucratic corruption and inertia.
• The mission, the customers, the enterprise, the people,
and the results are more important than the rules.
• Rather than offering excuses for inaction, a good manager
strives for continuous improvement, rational
administration, fairness, and productivity gains.
Caring
14. Caring
Have you ever thought
about management in
terms of caring?
Please type Yes if this is not a new
idea to you.
Caring
15. AccessAccess
Your people need regular
access to you, and you
need access to your
management.
Have you ever had difficulties or stress at work
because your manager had no time for you?
Please type Yes or No.
16. It is unacceptable to accuse
someone in front of others. It is
counterproductive to blame
someone in private.
Even if you don't think you are
accusing or blaming, if the other
person thinks you are, you are
responsible for their perception.
This is particularly important in
Asian cultures.
RespectBeing Respectful
17. It is unacceptable to raise your voice in anger, use
profanity, or act in a less than civil or business-like
manner.
A manager knows how to manage their emotions,
without dumping them on people in the workplace.
A manager understands the difference between
passion and emotion, and is not controlled by
emotions.
A manager is responsible for the impact of his or
her actions.
A manager does not react. A manager creates.
RespectBeing Respectful
18. Expand the realm of what you consider
yourself responsible for.
Do not accept being treated with less than
full respect.
Give yourself a break.
You will make mistakes, in fact, you must
make some mistakes in order to learn how to
improve.
BALANCE Infographics: 7 Elements of Respect
RespectBeing Respectful of yourself
19. Vision
Without vision, management is damaging.
Be inspired, and you will inspire others.
Keep the mission, vision, and values of the
organization alive, in everyone.
Make sure people understand how their
work forwards the whole.
Are you clear about the mission OR the
vision of your organization?
Please type Yes or No.
Vision
20. Dr. Wayne Dyer was well
known for the idea, based
on extensive research, that
we create what we expect.
Be aware of your
expectations.
Choose them wisely.
Expect Excellence!
21. QUESTION: What, in your experience, are
the most difficult management issues?
Please speak up, or type in the chat window.
We’ll address a few issues now, and others later.
22. Caring – Trust = Micromanagement
Trust is the currency of business success.
Without trust, nothing is possible.
You must calibrate trust for each person/situation.
What do you trust me for? Do you trust me to do my
job well? Would you trust me to protect your daughter
from harm? These are very different questions.
TRUST
23. Team (We are all on the same one.)
Relationships based upon
Understanding,
Sensitivity, and
Tolerance
Calibrate your level of trust in each
person wisely. Believe in people.
TRUST
24. Question for managers: Who am I being?
Get clear on who you are, as a manager and a
leader. For example, here is my statement:
I am an authentic, caring, challenging, dedicated
mentor.
What is yours? (Feel free to steal from mine.)
To get clear on your statement:
• Notice, ask for feedback
• Envision (Whom do you aspire to be like?)
Being
25. An inauthentic manager is an ineffective manager.
To increase authenticity, clarify your inauthenticities.
Everyone has inuathenticities.
Ask for help:
• What don’t you believe? How would you not trust me?
Ask yourself: What do I really care about? What don’t I?
Get training: Never stop learning about yourself.
Highly recommended: http://www.landmarkworldwide.com
Being Authentic
26. CaseStudy: Surprise!
Background: Tech Docs is working with a new Engineering group, but is not
aware that this team transitioned from waterfall to agile.
Issue: Midway through the project, the Engineering Team Lead is demanding
the doc, 4 weeks early. They are including the doc in each sprint, so portions
of the doc must be completed early. The Engineering Manager forgot about
this when he approved the doc schedule.
What do you, as Documentation
Manager, do?
Let’s discuss.
27.
28. Expect Excellence!Empower Excellence: THRIVE
A manager operates at a high level of INTEGRITY. This
requires a deep respect for the power of your own
words, actions, and ways of being. This includes:
• Being careful not to promise too much, or raise
expectations too high. However, not too low either –
expect great things of yourself!
• Being responsible for your impact on the self-image
and performance of others.
• Keeping your promises. When you cannot, pro-
actively take responsibility for mitigating the impacts
on others.
• Modelling the behaviors, attitudes, and approaches
you want to develop in the staff.
29. Expect Excellence!
I – Integrity:
Empower Excellence: THRIVE
• Always examining how you might be the source of
the problem
• Learning from every mistake or failure, and from
every success
• Not cutting corners with integrity – do not deceive,
break the law, or let yourself off the hook; do not
share information prematurely or inappropriately
• Working at least as hard, and smart, as your staff.
• Holding yourself accountable for the performance
and results of your team
30.
31. Motivation: A, M, P, T, AF
Three Key Factors for Motivation:
1. Autonomy
2. Mastery
3. Purpose
Great 11-minute video on motivation:
https://www.youtube.com/watch?v=u6XAPnuF
Two Orientations of Motivation:
• Toward (things you want)
• Away from (things you don’t want)
32. Managing Cross Cultural Teams
Three Key Success Factors:
1. Mix cultures and locations.
Having a mix of cultures in one location makes a huge difference.
2. Ensure editing, quality control, and inclusion.
Make sure writers in each location/of each culture have the advantages
they need to succeed.
One of the key success factors for Saiff Solutions, Inc. is that our
Filipino writers in the Philippines work with American, Canadian,
and Filipino editors and managers in the Philippines, as well as
American and Indian editors who are remote. Our editors each have
at least 9 years of technical writing/editing experience.
33. Managing Cross Cultural Teams
3. Embrace differences by increasing your awareness!
Understanding cultural differences – between countries, professions,
departments, companies – is crucial to your success. Consider:
• How do these people learn best?
• How do they typically handle conflict?
• What does “Yes” mean to them?
Learn how to listen newly, to hear what you are missing, and to speak
newly, to add what you assume and others do not.
You’ll need to continually expand your awareness to new levels.
You cannot succeed in this without getting to know people well.
34. Managing Cross Cultural Teams
• Management entails awesome responsibility and awesome
opportunity. Both are magnified by a mixture of cultures.
• For example, many Asians are socialized to defer to authority figures,
and foreigners, even those not in positions of authority. They may be
unwilling to say “no” or disagree with you, to ask questions or ask for
help, especially if you (even unknowingly) raise your voice or exhibit
frustration or anger.
• They may hide from you the impact of how you are being and what
you are doing. This can lead to very damaging situations, that you
only become aware of when it is too late.
35. Managing Cross Cultural Teams
To be successful with people in other cultures, you need to be sensitive. You
need to be willing to change. You need to give up the idea that your culture is
better. All cultures have strengths and weaknesses. Learn the strengths and
weaknesses of your culture and other cultures.
Managing Cross Cultural Teams
36. QUESTION:What management challenge
a are you facing now?
I could benefit from a conversation about…?
Please complete the sentence above in the chat window.
We’ll address one or two now.
If you type your answer in the chat window, I promise to
contact you for a private conversation.
37. BONUS: Resources
• BALANCE Infographics: 7 Elements of Respect
• The 7 Habits of Highly Effective Technical Writers
• Global Content Creation – Making it Work
• A Motivating SLAP
• 2016 New Years Free Gifts
• What do good technical writers do? Why do we need them?
• Great 11-minute video on motivation:
https://www.youtube.com/watch?v=u6XAPnuFjJc
38. Email: barrysaiff@saiffsolutions.com
Skype: SaiffSolutions
Contact: +1 415 350 2959
+63 917 872 0929
Web: www.saiffsolutions.com
Join us at:
LavaCon Dublin, June 5-8: http://lavacon.org/2016/dublin/
UA Europe, Budapest, June 9-10: http://www.uaconference.eu/
LavaCon Las Vegas, October 26-29: http://lavacon.org/2016/vegas/
More webinars, more conferences, our blog!
ALL QUESTIONS ARE WELCOME!
39. BONUS: Creativity in the Face of
Stress
A good manager creates and protects a healthy culture.
Culture lives in the details -- in every moment, every
action and interaction.
Think about how you deal with stress. You are a role
model for your team. Your stress level impacts them.
Successful managers rely on the 4 Cs:
•Curiosity, Caring, Competence, and Creativity
40. BONUS: LavaCon Dublin Discount Codes
LavaCon Dublin takes place June 5-8, 2016 in Dublin,
Ireland. You can use our discount code, SAIFF, to save
55 Euros off of your LavaCon Dublin registration.
We have a limited
number of 70% off
discounts. Speak up
now if you want one.