Saiff Solutions creates helpful documentation that reduces support costs and delights your customers. Now that customers prefer a self-service solution to get answers, you need more than engineers or translators can provide. We help your customers find the exact information they need, through easy-to-understand English documentation. From the Philippines—consistently ranked the #1 country in business English—our global team assists companies in Japan, Australia, US, and Canada to dramatically improve their documentation. Let Saiff Solutions enable you to create a seamless customer experience through excellent documentation.

1. COMPANY
HIGHLIGHTS
THE BEST TECHNICAL DOCUMENTATION
VALUE ON THE PLANET

2. CONTENTS
WHAT IS SAIFF SOLUTIONS?
SAIFF SOLUTIONS SERVICES
WHY SAIFF SOLUTIONS?
WHO WE ARE
SAIFF SOLUTIONS
TESTIMONIALS
OUR VALUES
CORPORATE CULTURE
OUR CLIENTS
OUR PARTNERS
CONTACT US
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3. WHAT IS SAIFF SOLUTIONS?
A PREMIERE, EXPERT TECHNICAL
WRITING OUTSOURCING COMPANY
FOUNDED BY CEO BARRY SAIFF
COMMITTED TO EXCELLENCE
& CUSTOMER SERVICE
Servicing companies ranging from startups to
the Fortune 500
Incorporated in 2011 in Tagaytay City, Philippines
Superior documentation at prices that yield
extraordinary value
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4. SAIFF SOLUTIONS SERVICES
Complete solutions, including:
PRODUCT AND SERVICE
DOCUMENTATION:
software, hardware,
manufacturing, process,
developer
WRITING FOR
TRANSLATION
TOPIC-BASED
AUTHORING, XML,
DITA, DOCBOOK
TRAINING, MENTORING,
AND MANAGEMENT
SUPPORT
DOCUMENT
CONVERSION:
including transitions to
topic-based/XML content
MULTI-CHANNEL
DELIVERY
GRAPHIC
DESIGN
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5. WHY SAIFF SOLUTIONS?
The best value on the planet
WORLD-CLASS
QUALITY
The highest quality
documentation: accurate,
clear, and easy to use.
CUSTOMER
SATISFACTION
Improved content results
in lower support costs and
higher customer satisfaction.
Each of our Editors has at
least 10 years of technical
writing or editing experience,
including high profile projects
at Fortune 500 companies.
Low turnover, high loyalty,
maximum productivity,
and a culture of learning.
EXCELLENT QUALITY
CONTROL & PROJECT
MANAGEMENT
OUTSTANDING
MANAGEMENT
AND TRAINING
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6. WHY SAIFF SOLUTIONS?
Costs and location
A GREAT COUNTRY FOR
TECHNICAL WRITING:
PROVIDING
REWARDING JOBS:
Tagaytay City is not a major hub. Colleges and
universities abound here; yet most jobs are in
major cities (Manila, Cebu). Talented local
staff are happy to have great jobs near home.
The Philippines ranks #1 in business
English, ahead of the US and the UK:
www.globalenglish.com/business_English_index
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7. WHO WE ARE
Meet the Saiff Solutions management.
26 years developing documentation for large US
companies, including Oracle, Symantec, IBM, GE.
Expert in technical writing outsourcing and
managing cross-cultural talent across the globe.
Led writing teams at 7 companies; hired dozens of
writers. Key leader of the transition to a unified
content strategy at Symantec.
Extensive experience in writing, editing, software
development processes, content management,
localization facilitation, and the tools and
technologies that support all of these functions.
Authored hundreds of guides, manuals, online help
systems, information databases, articles, and books.
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BARRY SAIFF
CEO and Founder
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8. WHO WE ARE
Meet the Saiff Solutions management.
MARK DIGNADICE
Managing Editor
Operations Manager
DINDIN (FERDINAND)
TABUYAN
16 years technical writing &
editing experience, including
work in several cities in the
Philippines and in the US.
Keen understanding of Filipino
work culture; extensive
experience with global teams.
Over 10 years technical writing
& editing experience in Canada
and the US for Fortune 500
companies including Blackberry,
IBM, Intel, and AMD.
Extensive experience with Adobe
FrameMaker and DITA.
Experience with Filipino human
resource laws, technical writing,
accounting, training, and
management.
Excellent project manager, client
relations manager, staff mentor.
Experience training Filipino staff
to work effectively on global teams.
MIKE RONQUILLO
Senior Technical Editor
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9. SAIFF SOLUTIONS
TESTIMONIALS
“Saiff Solutions has provided excellent writing, editing, guidance,
and advice. …The client is impressed with and very happy with
the high quality services provided by Saiff Solutions. I would
highly recommend Saiff Solutions, Inc. to any company that
wants great documentation in English.”
TAKEO IRIE
Kanagawa, Japan, Consultant
Additional testimonials, Clients:
www.saiffsolutions.com/home/outsourcing-tech-writing-testimonials
www.saiffsolutions.com/home/our-clients
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“I thought the presenter did an excellent job engaging
the audience. It wasn’t death by PowerPoint.”
ROBERT W. KAPFHAMMER
Instructional Designer
Attended Motivate and Empower Globally-Competitive
Teams of Content Professionals, Encore Session
(May 17, 2016)

10. OUR VALUES
We operate daily based on these values:
CUSTOMER
SERVICE
EXCELLENCE
HONESTY
INTEGRITY
RESPECT
INCLUSION AND
NON-DISCRIMINATION
RESPONSIBILITY
COMMUNICATION
LEARNING
More details:
www.saiffsolutions.com/home/working-with-philippines-technical-writers
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11. CORPORATE CULTURE
Our business model is based on integrity. Management based on integrity
is a major selling point with potential staff at all levels.
We treat everyone fairly
We fully comply with all employment laws
We provide competitive wages and
benefits
We provide a work environment free
from unlawful or harmful discrimination
We value our staff and invest heavily in
their development, via many different
training programs
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12. OUR CLIENTS
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13. OUR PARTNERS
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14. CONTACT US
We’re available via email, phone call, Skype chat
or call, or Facebook message. If we don’t reply
right away, don’t worry, we’ll get back to
you as soon as we can.
barrysaiff@saiffsolutions.com
SaiffSolutions
+63 917 872 0929
+1 415 350 2959
www.saiffsolutions.com
Marketing materials:
www.saiffsolutions.com/home/cps