LavaCon-Sponsored: Are You Ready to Go to Tech Comm Heaven?

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Your ascension begins with a complimentary webinar hosted by our experts on Agile and technical writing outsourcing. We’ll fast-track your learning on these two top trends, so you can stay on the pulse of what’s hot in the content kingdom. Bring your questions to the webinar, so that we can pool our knowledge together to develop solutions to your specific challenges. Presented by: Barry Saiff - Founder and CEO, Saiff Solutions, Inc. Fred Williams - Founder and CEO, Williams Technical Gaile Milanbilen - Technical Writer, Saiff Solutions, Inc.

AGEND
A
Introducing our experts
Your experience: Agile? Technical Writing Outsourcing (TWO)?
TWO: Myths, Successes, Success factors, Risks
Where do technical writers fit in an Agile environment?
Case study discussion: Coordination
Your questions and comments

Barry Saiff
3
Technical communications leader
32 years of technical documentation experience
Led writing teams at 6 US companies
Founded Saiff Solutions, Inc. in 2011
Provides content development to Fortune 500
companies in Japan & US

DAVE WILKS
4
Technical Communications Leader at Willis Towers Watson
7 years in several flavors of Agile environments
Experience in both Agile and Tech Writing
Outsourcing
Featured speaker:
• Global Scrum Gathering, 2016
• Agile Europe, 2016

DISCUSSION: What is Your Experience with Agile
and Technical Writing Outsourcing?
Have you experienced (Y = Yes, N = No, N/A = Not applicable):
1. Working in an Agile development environment?
2. Working with writers in another country?
3. Being involved in a decision to outsource?
4. A well-crafted outsourcing plan?
5. A poorly-implemented outsourcing plan?
6. Outsourced technical writing in an Agile environment?
7. Technical writing one sprint behind development?
8. Technical writing on the same sprint as development?
9. What else??
5

OUTSOURCING MYTHS
Which do you believe about TWO?
• TWO results in low quality
• TWO always leads to layoffs
• Whether or not TWO happens is up to me
• All TWO situations ____________
(= for example, All corporations are bad)
6

OUTSOURCING
SuccessesWhat happens when TWO works well?
• Effective global collaboration
• Learning
• Process Improvement
• Improved quality
• Improved morale
• Reduced costs
• Increased global
responsiveness
• Productivity improvements
7

Carefully choose country:
- Consider language, infrastructure, labor pool.
- #1 country in business English: Philippines
(http://www.globalenglish.com/business_english_index)
TWO: KEY SUCCESS FACTORS
Carefully choose provider.
Consider process maturity first.
Start with a low-risk pilot project.
8

TWO IMPLEMENTATION:
When outsourcing goes wrong, it can be due to
any of the following issues:
RISKS
Location Function INCLUSION Language
9
EXPERIENCE
LEVEL Culture Competency Management

• IF work > # writers, perhaps due to the
demands of Agile…
• IF some development/QA has moved
overseas…
• IF your scarce resource is
management/training…
• IF you are using TWO, and processes are
inadequate to support distributed teams…
• IF _______________
How can combining TWOand agile help you?
10

Source: http://www.pmdocuments.com/2012/09/15/agile-scrum-roles-and-responsibilities/
Agile Roles and Responsibilities:
Where do tech writers fit in?
towerswatson.com
11

CaseStudy: COORDINATION
Background: The developers started before technical writers got involved.
So, it is not possible for the writers to work on the same things on the same
sprint schedule as development and QA.
Issue: How can the writers best participate? Should they skip documenting
portions already developed and jump into the team sprint schedule? Or,
devise their own sprint schedule, matching the team in dates but differing in
content? Or another approach?
What do you, as Documentation
Manager, do?
Let’s discuss.
12

Do you have questions about technical writing outsourcing?
About Agile? Do you need help with writing? Training for
your technical writers or Agile development teams?
Saiff Solutions can help.
Canwe help you?
14

Email: barrysaiff@saiffsolutions.com
Skype: SaiffSolutions
Contact: +1 415 350 2959
+63 917 872 0929
Web: www.saiffsolutions.com
CONTact US!
15

Saiff Solutions creates helpful documentation that reduces support costs and delights your customers. Now that customers prefer a self-service solution to get answers, you need more than engineers or translators can provide. We help your customers find the exact information they need, through easy-to-understand English documentation. From the Philippines—consistently ranked the #1 country in business English—our global team assists companies in Japan, Australia, US, and Canada to dramatically improve their documentation. Let Saiff Solutions enable you to create a seamless customer experience through excellent documentation.

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LavaCon-Sponsored: Are You Ready to Go to Tech Comm Heaven?

1. 1

2. AGEND A Introducing our experts Your experience: Agile? Technical Writing Outsourcing (TWO)? TWO: Myths, Successes, Success factors, Risks Where do technical writers fit in an Agile environment? Case study discussion: Coordination Your questions and comments

3. Barry Saiff 3 Technical communications leader 32 years of technical documentation experience Led writing teams at 6 US companies Founded Saiff Solutions, Inc. in 2011 Provides content development to Fortune 500 companies in Japan & US

4. DAVE WILKS 4 Technical Communications Leader at Willis Towers Watson 7 years in several flavors of Agile environments Experience in both Agile and Tech Writing Outsourcing Featured speaker: • Global Scrum Gathering, 2016 • Agile Europe, 2016

5. DISCUSSION: What is Your Experience with Agile and Technical Writing Outsourcing? Have you experienced (Y = Yes, N = No, N/A = Not applicable): 1. Working in an Agile development environment? 2. Working with writers in another country? 3. Being involved in a decision to outsource? 4. A well-crafted outsourcing plan? 5. A poorly-implemented outsourcing plan? 6. Outsourced technical writing in an Agile environment? 7. Technical writing one sprint behind development? 8. Technical writing on the same sprint as development? 9. What else?? 5

6. OUTSOURCING MYTHS Which do you believe about TWO? • TWO results in low quality • TWO always leads to layoffs • Whether or not TWO happens is up to me • All TWO situations ____________ (= for example, All corporations are bad) 6

7. OUTSOURCING SuccessesWhat happens when TWO works well? • Effective global collaboration • Learning • Process Improvement • Improved quality • Improved morale • Reduced costs • Increased global responsiveness • Productivity improvements 7

8. Carefully choose country: - Consider language, infrastructure, labor pool. - #1 country in business English: Philippines (http://www.globalenglish.com/business_english_index) TWO: KEY SUCCESS FACTORS Carefully choose provider. Consider process maturity first. Start with a low-risk pilot project. 8

9. TWO IMPLEMENTATION: When outsourcing goes wrong, it can be due to any of the following issues: RISKS Location Function INCLUSION Language 9 EXPERIENCE LEVEL Culture Competency Management

10. • IF work > # writers, perhaps due to the demands of Agile… • IF some development/QA has moved overseas… • IF your scarce resource is management/training… • IF you are using TWO, and processes are inadequate to support distributed teams… • IF _______________ How can combining TWOand agile help you? 10

11. Source: http://www.pmdocuments.com/2012/09/15/agile-scrum-roles-and-responsibilities/ Agile Roles and Responsibilities: Where do tech writers fit in? towerswatson.com 11

12. CaseStudy: COORDINATION Background: The developers started before technical writers got involved. So, it is not possible for the writers to work on the same things on the same sprint schedule as development and QA. Issue: How can the writers best participate? Should they skip documenting portions already developed and jump into the team sprint schedule? Or, devise their own sprint schedule, matching the team in dates but differing in content? Or another approach? What do you, as Documentation Manager, do? Let’s discuss. 12

13. Questions & comments! 13

14. Do you have questions about technical writing outsourcing? About Agile? Do you need help with writing? Training for your technical writers or Agile development teams? Saiff Solutions can help. Canwe help you? 14

15. Email: barrysaiff@saiffsolutions.com Skype: SaiffSolutions Contact: +1 415 350 2959 +63 917 872 0929 Web: www.saiffsolutions.com CONTact US! 15

Editor's Notes

http://www.pmdocuments.com/2012/09/15/agile-scrum-roles-and-responsibilities/

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Editor's Notes