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HSE Performance
Report for the Month of
March- 2023
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
HSE Performance Report Dashboard– March 2023
Sr. No. Performance Indicator UOM Target Mar-23 YTD FY23
Status for the
Month
1 Safe Manhours Hours
100% Safe man
hours
4.9 lakh hrs. 42.03 lakh hrs.
2 Frequency Rate No. 00 00 0.35
3 Severity Rate No 00 00 2.81
4 No of Fatal Accidents Nos 00 00 00
5 No of Reportable cases Nos 00 00 02
6
No. of Medical Treatment Case
(Non-Reportable, MTC)
Nos 00 00 03
7 No of First Aid Cases Nos 00 01 19
8 Near miss Incidents Reported Nos NA 145 1809
9
Unsafe act and Conditions
reported and closed
Nos NA 2043 23096
10 Number of Kaizen Nos 500 118 1232
11
No of Trainings conducted (HSE &
Operational)
Nos 300 679 7549
12 No of Certified Safety Officers Nos. 20 18 22
13 No. of Fire Incident No. NA 06 31
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Fatality
01
Lost Workday Cases/LTI/Reportable
Medical Treatment cases (Return within
24hrs)
Near Miss cases
UA / UC Observations
HSE Performance – Safety Pyramid
30
300
3,000
30,000
Heinrich Theory Of Accident Causation
0 0
0
0
02
0
0
0
3
145 180
9
204
3
2309
6
FY 22-23 YTD
March-2023
1. Arrangement of Fire extuinishing equipment's and continuous observation of
fire prone zones.
2. Arrangement the water, in the fire prone zones
Incident Alert/Learning
Incident Description
Dated 05-03-2023 at 12:50 Hrs. Fire cached from outside area of the plant which was Observed by
team during patrolling, and we Responded quickly and Mitigated the Fire, 500 meters 6 Sqmm cable
was damage, Security Bike was Damaged partially, and the area fire occurred was public accessible
area and we are suspecting Local people roaming in that road area. and enquiring the nearby people
Root cause
Doc no. MTPL/IMS/HSE -F10 A
Alert no. FY2022-23-02
Date 05-03-2023
Incident Images
1. Due to grass in open area, it was catched
2. 2. Because of having see through Boundary and accessible to outside people.
Incident Learning / Corrective
action
For more Information on this Incident, please contact :
TEQO.HSE@mahindra.com
1. In our Plants MSC Pipeline system is available & accessible all area of Plant.
so, We easily Used MSC Pipeline water to mitigate the Fire.
2. Informed to security team continuous Monitoring & Patrolling around the Plant.
Incident Alert/Learning
Incident Description
Dated 10-03-2023 at 10:15 hrs . At Gate No-2 Fire cached from outside area of the plant which was
Observed by team during patrolling, and we Responded quickly and Mitigated the Fire. Local Villagers
Cleaned the two sides of Road which was passing through by our plant & also they are fired the dry
grass other waste thing, so that fire entered into our plant premises through the bottom site of
Boundary wall. There is no Equipment damaged due to fire
Root cause
Doc no. MTPL/IMS/HSE -F10 A
Alert no. FY2022-23-02
Date 10-03-2023
Incident Images
1. Due Local Villagers Cleaned & Fired the dry grass outside of Plant.
2. Because of Gap at Boundary wall bottom side.
Incident Learning / Corrective
action
For more Information on this Incident, please contact :
TEQO.HSE@mahindra.com
On 21-03-2023 at around 10:15 am, one first aid incident was ocuured ,the details of this
incident is as follows:
Helper boy MR. Amit Mishra was attending the gardening work near MCR area. During
gardening, while connecting flexible hose pipe to metallic pipe for watering plants he got
injured and resulted in small cut on right hand.
Due to unavailability of pipes connecting arrangement flexible pipe slipped and due to force
full action got injured.
PVC pipe extension with connecting nozzle will be connected to metallic pipe to which flexible
pipe will be connected safely.
Incident Alert/Learning
Doc no. MTPL/IMS/HSE -F10 A
Alert no. FY2022-23-10
Date 05-02-2023
Incident Description- Fire
Incident
Root cause
Incident Learning / Corrective
action
1. Arrangement of Fire extuinishing equipment's and continuous observation of fire prone zones
2. Strict adherence to fire mitigation plan.
Incident Alert/Learning
Incident Description
Dated 23-03-2023 at 13:40 Hrs. Local Farmers near by Boundary Fencing Area, kept the Fire to their
Crop fields and it was spread along fencing area from Main gate to Block-01. we have Mitigated the
Fire By Using MC Water tank and Fire Extinguishers. No Assets was Damaged.
Root cause
Doc no. MTPL/IMS/HSE -F10 A
Alert no. FY2022-23-02
Date 23-03-2023
Incident Images
1. Local Farmer kept the fire to his crop field which was near to fencing area catced fire.
2. Along Fencing area Dry grass is near to the Crop fields.
Incident Learning / Corrective
action
For more Information on this Incident, please contact :
TEQO.HSE@mahindra.com
Battery type Battery voltage Battery Amps Battery Serial Number
Lithium Ion 24 Volts 21Ah MXBA222782
Incident Date Incident Time Battery Make Incident occurred at
24th Jan'23 1440 hrs Micronics Actis Rewa 250MWp, MP
Initial
investigation
done by
Final RCA given
by
Report prepared
by
Report Checked and approved by
Aegeus
Technologies
Micronics Mr. Karan Sandhu
Mr. Kamalesh Dubey and Mr. Harish
Sharma
1. A revised SoP was drafted and training was given to workers on correct handling, operation
and maintenance of Robot Batteries
2. Aegeus technologies have been instructed on the BMS and Battery casing upgrades to
immobilise battery pack movement within its casing during handling.
3. Handle design have been proposed and tested for easy and safe handling of battery.
4. Scheduled monthly battery health checkups proposed and initiated for all available robot
batteries in Teqo portfolio
5. New charging station with improved electrical routing, grounding and safety procedures
being planned to avoid any impact due to ambient temperature increase expected in H1
Battery Incident report
Incident Brief
Dry cleaning worker picked up charged battery for second shift of cleaning from charging room
and progressed towards Block-17 and suddenly felt rise in temperature of battery casing. He
dropped the battery on ground and informed the supervisor, during the conversation fumes
were observed out of battery and later lead to Flash and Fire in the battery pack
Immediate action taken
Immediately after, Emergency siren was blown at MCR and the quick response team
approached the location and extinguished the flames with fire extinguisher. No personnel
injury happened
Further action planned
Initial investigation was done and battery was transported to vendor premises in Banglore for
detailed investigation. Battery has been replaced under warranty
Incident root cause analysis
Initially internal shorting was reported via Aegeus and report received from Micronics states
that "External Physical pressure on battery lead to internal short circuit between lithium cells
and caused fire on battery "
Actions taken/planned for avoidance of further incident
Incident Report of Battery Fire Incident
SOP for battery charging and Drain
test
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Key Highlights for March-2023
Participation in CII special category awards
Achieved Bronze medal at CII awards
ceremony
Celebration of 52nd National Safety week
Sports activities at 3 regions
118 Kaizens reported
1
2
3
4
5
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Participation in CII Special Category awards
Categories optioned
HSE innovations
01
Water Management
02
Road Safety
03
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Bronze award in CII for best HSE Practices
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
MAHINDRA TEQO PVT. LTD.
Theme : OUR AIM ZERO HARM
4th to 10th March
“हमारा लक्ष्य शून्य नुकसान”
Celebrating
National Safety Week
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Celebrations
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Flag Hoisting
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Safety Pledge
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Safety Trainings
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Safety Trainings
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
PPE Practical Demonstration
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Emergency Mock drills
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Quiz Competitions
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Drawing Competitions
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Rewards and Recognitions
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Rewards and Recognitions
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Plantations at sites
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Zero Littering campaign
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Regional Level Sports activities
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Regional Level Sports activities
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Sl. No Month HSE Training Topics Mock Drill Operational Training
Topic
01
March - 2023
Incident Management
System External Threat
(Terrorist attack,
Robbery, Local
violence, Strikes
etc)
PT's and CT's purpose and
maintenance procedure.
02 Lock out and Tag out
Arc flash suit, High Voltage
detector, Discharge rods, HT
hand gloves requirement and
usage procedure.
Training Schedule as per the Calendar
“ There’s no experience like ON - THE - JOB Training..”
“ Hard work and training, there’s no secret formula..”
HSE and Technical Trainings
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
5976
679
102
No. of Sites
HSE Training
Statistics
♛
Manhours Spent
on Trainings
(Cum)
March- 2023 FY 22-23 YTD
Manhours Spent
on Trainings
(Cum)
63277
106
7549
No. of Training
Sessions
No. of Training
Sessions
No. of Sites
HSE and Technical Training Statistics
HSE and Technical Trainings Bifurcation
● No of trainings : 679
● No of Training Manhours : 5976
Topics covered
 Incident Management System
 Lock out and Tag out
 PT's and CT's purpose and maintenance
procedure.
 Arc flash suit, High Voltage detector,
Discharge rods, HT hand gloves
requirement and usage procedure.
Site Trainings
● No of trainings : 00
● No of Training Manhours : 0 hr
● No of Employees trained : 0
Topics covered
Online Trainings
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
HSE and Technical Training Gallery
Month
No. of
Sites
No of training
sessions
Training
Manhours
April-22 102 711 4971
May-22 102 716 5613
June-22 106 716 5253
July-22 97 543 4585
August-22 94 597 4732
September-22 94 562 4948
October-22 95 609 5511
November-22 93 601 5056
December-22 101 602 5657
January-23 102 609 5845
February -23 102 603 5162
March-23 102 679 5976
YTD-2022-23 7549 63277
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
HSE and Technical Training Gallery
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Some Significant Kaizens at site
Month No. of Sites No. of Kaizens
April-22 102 94
May-22 102 106
June-22 106 117
July-22 97 85
August-22 94 74
September-22 94 92
October-22 95 104
November-22 93 99
December-22 101 115
January-23 102 116
February - 23 102 112
March-23 102 118
YTD-2022-23 1232 Stand made from scrap material to hold the oil drum.
Damaged PV modules, Nails, Thermocol sheet used to for
preparation of Notice board at MCR
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
Some Significant Kaizens at site
Arranged unused water drum in field for
water storage source for fire fighting.
Arranged protection guard for exhaust fan by
using unused fan cover
Made PPE stand by using scrap materials From scrap material to make safety poster frame
Fire beater for fire fighting..
Waste box used to make Key Holder
.
Proprietary and Confidential Mahindra Teqo Pvt. Ltd.
ThankYou
www.mahindrateqo.com
ThankYou
www.mahindrateqo.com
ThankYou
www.mahindrateqo.com
35
A Customer Support Initiative to resolve
concerns, queries and complaints within
defined TAT

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Monthly Safety report Performance Report March 23.pptx

  • 1. HSE Performance Report for the Month of March- 2023
  • 2. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. HSE Performance Report Dashboard– March 2023 Sr. No. Performance Indicator UOM Target Mar-23 YTD FY23 Status for the Month 1 Safe Manhours Hours 100% Safe man hours 4.9 lakh hrs. 42.03 lakh hrs. 2 Frequency Rate No. 00 00 0.35 3 Severity Rate No 00 00 2.81 4 No of Fatal Accidents Nos 00 00 00 5 No of Reportable cases Nos 00 00 02 6 No. of Medical Treatment Case (Non-Reportable, MTC) Nos 00 00 03 7 No of First Aid Cases Nos 00 01 19 8 Near miss Incidents Reported Nos NA 145 1809 9 Unsafe act and Conditions reported and closed Nos NA 2043 23096 10 Number of Kaizen Nos 500 118 1232 11 No of Trainings conducted (HSE & Operational) Nos 300 679 7549 12 No of Certified Safety Officers Nos. 20 18 22 13 No. of Fire Incident No. NA 06 31
  • 3. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Fatality 01 Lost Workday Cases/LTI/Reportable Medical Treatment cases (Return within 24hrs) Near Miss cases UA / UC Observations HSE Performance – Safety Pyramid 30 300 3,000 30,000 Heinrich Theory Of Accident Causation 0 0 0 0 02 0 0 0 3 145 180 9 204 3 2309 6 FY 22-23 YTD March-2023
  • 4. 1. Arrangement of Fire extuinishing equipment's and continuous observation of fire prone zones. 2. Arrangement the water, in the fire prone zones Incident Alert/Learning Incident Description Dated 05-03-2023 at 12:50 Hrs. Fire cached from outside area of the plant which was Observed by team during patrolling, and we Responded quickly and Mitigated the Fire, 500 meters 6 Sqmm cable was damage, Security Bike was Damaged partially, and the area fire occurred was public accessible area and we are suspecting Local people roaming in that road area. and enquiring the nearby people Root cause Doc no. MTPL/IMS/HSE -F10 A Alert no. FY2022-23-02 Date 05-03-2023 Incident Images 1. Due to grass in open area, it was catched 2. 2. Because of having see through Boundary and accessible to outside people. Incident Learning / Corrective action For more Information on this Incident, please contact : TEQO.HSE@mahindra.com
  • 5. 1. In our Plants MSC Pipeline system is available & accessible all area of Plant. so, We easily Used MSC Pipeline water to mitigate the Fire. 2. Informed to security team continuous Monitoring & Patrolling around the Plant. Incident Alert/Learning Incident Description Dated 10-03-2023 at 10:15 hrs . At Gate No-2 Fire cached from outside area of the plant which was Observed by team during patrolling, and we Responded quickly and Mitigated the Fire. Local Villagers Cleaned the two sides of Road which was passing through by our plant & also they are fired the dry grass other waste thing, so that fire entered into our plant premises through the bottom site of Boundary wall. There is no Equipment damaged due to fire Root cause Doc no. MTPL/IMS/HSE -F10 A Alert no. FY2022-23-02 Date 10-03-2023 Incident Images 1. Due Local Villagers Cleaned & Fired the dry grass outside of Plant. 2. Because of Gap at Boundary wall bottom side. Incident Learning / Corrective action For more Information on this Incident, please contact : TEQO.HSE@mahindra.com
  • 6. On 21-03-2023 at around 10:15 am, one first aid incident was ocuured ,the details of this incident is as follows: Helper boy MR. Amit Mishra was attending the gardening work near MCR area. During gardening, while connecting flexible hose pipe to metallic pipe for watering plants he got injured and resulted in small cut on right hand. Due to unavailability of pipes connecting arrangement flexible pipe slipped and due to force full action got injured. PVC pipe extension with connecting nozzle will be connected to metallic pipe to which flexible pipe will be connected safely. Incident Alert/Learning Doc no. MTPL/IMS/HSE -F10 A Alert no. FY2022-23-10 Date 05-02-2023 Incident Description- Fire Incident Root cause Incident Learning / Corrective action
  • 7. 1. Arrangement of Fire extuinishing equipment's and continuous observation of fire prone zones 2. Strict adherence to fire mitigation plan. Incident Alert/Learning Incident Description Dated 23-03-2023 at 13:40 Hrs. Local Farmers near by Boundary Fencing Area, kept the Fire to their Crop fields and it was spread along fencing area from Main gate to Block-01. we have Mitigated the Fire By Using MC Water tank and Fire Extinguishers. No Assets was Damaged. Root cause Doc no. MTPL/IMS/HSE -F10 A Alert no. FY2022-23-02 Date 23-03-2023 Incident Images 1. Local Farmer kept the fire to his crop field which was near to fencing area catced fire. 2. Along Fencing area Dry grass is near to the Crop fields. Incident Learning / Corrective action For more Information on this Incident, please contact : TEQO.HSE@mahindra.com
  • 8. Battery type Battery voltage Battery Amps Battery Serial Number Lithium Ion 24 Volts 21Ah MXBA222782 Incident Date Incident Time Battery Make Incident occurred at 24th Jan'23 1440 hrs Micronics Actis Rewa 250MWp, MP Initial investigation done by Final RCA given by Report prepared by Report Checked and approved by Aegeus Technologies Micronics Mr. Karan Sandhu Mr. Kamalesh Dubey and Mr. Harish Sharma 1. A revised SoP was drafted and training was given to workers on correct handling, operation and maintenance of Robot Batteries 2. Aegeus technologies have been instructed on the BMS and Battery casing upgrades to immobilise battery pack movement within its casing during handling. 3. Handle design have been proposed and tested for easy and safe handling of battery. 4. Scheduled monthly battery health checkups proposed and initiated for all available robot batteries in Teqo portfolio 5. New charging station with improved electrical routing, grounding and safety procedures being planned to avoid any impact due to ambient temperature increase expected in H1 Battery Incident report Incident Brief Dry cleaning worker picked up charged battery for second shift of cleaning from charging room and progressed towards Block-17 and suddenly felt rise in temperature of battery casing. He dropped the battery on ground and informed the supervisor, during the conversation fumes were observed out of battery and later lead to Flash and Fire in the battery pack Immediate action taken Immediately after, Emergency siren was blown at MCR and the quick response team approached the location and extinguished the flames with fire extinguisher. No personnel injury happened Further action planned Initial investigation was done and battery was transported to vendor premises in Banglore for detailed investigation. Battery has been replaced under warranty Incident root cause analysis Initially internal shorting was reported via Aegeus and report received from Micronics states that "External Physical pressure on battery lead to internal short circuit between lithium cells and caused fire on battery " Actions taken/planned for avoidance of further incident Incident Report of Battery Fire Incident SOP for battery charging and Drain test
  • 9. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Key Highlights for March-2023 Participation in CII special category awards Achieved Bronze medal at CII awards ceremony Celebration of 52nd National Safety week Sports activities at 3 regions 118 Kaizens reported 1 2 3 4 5
  • 10. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Participation in CII Special Category awards Categories optioned HSE innovations 01 Water Management 02 Road Safety 03
  • 11. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Bronze award in CII for best HSE Practices
  • 12. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. MAHINDRA TEQO PVT. LTD. Theme : OUR AIM ZERO HARM 4th to 10th March “हमारा लक्ष्य शून्य नुकसान” Celebrating National Safety Week
  • 13. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Celebrations
  • 14. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Flag Hoisting
  • 15. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Safety Pledge
  • 16. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Safety Trainings
  • 17. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Safety Trainings
  • 18. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. PPE Practical Demonstration
  • 19. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Emergency Mock drills
  • 20. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Quiz Competitions
  • 21. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Drawing Competitions
  • 22. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Rewards and Recognitions
  • 23. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Rewards and Recognitions
  • 24. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Plantations at sites
  • 25. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Zero Littering campaign
  • 26. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Regional Level Sports activities
  • 27. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Regional Level Sports activities
  • 28. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Sl. No Month HSE Training Topics Mock Drill Operational Training Topic 01 March - 2023 Incident Management System External Threat (Terrorist attack, Robbery, Local violence, Strikes etc) PT's and CT's purpose and maintenance procedure. 02 Lock out and Tag out Arc flash suit, High Voltage detector, Discharge rods, HT hand gloves requirement and usage procedure. Training Schedule as per the Calendar “ There’s no experience like ON - THE - JOB Training..” “ Hard work and training, there’s no secret formula..” HSE and Technical Trainings
  • 29. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. 5976 679 102 No. of Sites HSE Training Statistics ♛ Manhours Spent on Trainings (Cum) March- 2023 FY 22-23 YTD Manhours Spent on Trainings (Cum) 63277 106 7549 No. of Training Sessions No. of Training Sessions No. of Sites HSE and Technical Training Statistics
  • 30. HSE and Technical Trainings Bifurcation ● No of trainings : 679 ● No of Training Manhours : 5976 Topics covered  Incident Management System  Lock out and Tag out  PT's and CT's purpose and maintenance procedure.  Arc flash suit, High Voltage detector, Discharge rods, HT hand gloves requirement and usage procedure. Site Trainings ● No of trainings : 00 ● No of Training Manhours : 0 hr ● No of Employees trained : 0 Topics covered Online Trainings
  • 31. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. HSE and Technical Training Gallery Month No. of Sites No of training sessions Training Manhours April-22 102 711 4971 May-22 102 716 5613 June-22 106 716 5253 July-22 97 543 4585 August-22 94 597 4732 September-22 94 562 4948 October-22 95 609 5511 November-22 93 601 5056 December-22 101 602 5657 January-23 102 609 5845 February -23 102 603 5162 March-23 102 679 5976 YTD-2022-23 7549 63277
  • 32. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. HSE and Technical Training Gallery
  • 33. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Some Significant Kaizens at site Month No. of Sites No. of Kaizens April-22 102 94 May-22 102 106 June-22 106 117 July-22 97 85 August-22 94 74 September-22 94 92 October-22 95 104 November-22 93 99 December-22 101 115 January-23 102 116 February - 23 102 112 March-23 102 118 YTD-2022-23 1232 Stand made from scrap material to hold the oil drum. Damaged PV modules, Nails, Thermocol sheet used to for preparation of Notice board at MCR
  • 34. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. Some Significant Kaizens at site Arranged unused water drum in field for water storage source for fire fighting. Arranged protection guard for exhaust fan by using unused fan cover Made PPE stand by using scrap materials From scrap material to make safety poster frame Fire beater for fire fighting.. Waste box used to make Key Holder .
  • 35. Proprietary and Confidential Mahindra Teqo Pvt. Ltd. ThankYou www.mahindrateqo.com ThankYou www.mahindrateqo.com ThankYou www.mahindrateqo.com 35 A Customer Support Initiative to resolve concerns, queries and complaints within defined TAT