Dennis Anthony has over 10 years of experience in the hospitality and tourism industry. He currently works as a Senior Executive in Reservations and Front Office at The Imperial Hotel in New Delhi, where his responsibilities include ensuring high service standards for corporate and loyal clients. Previously he has worked as the Business Centre Executive at The Imperial Hotel and in customer service roles for various travel companies handling reservations, customer issues, and vendor relationships. He has a Bachelor's degree in Tourism Studies from IGNOU University and professional qualifications in travel and hotel operations.

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RESUME
DENNIS ANTHONY
A-154/F-6, TushharAppt– VI,
ShalimarGarden Extn- II,Sahibabad,
Ghaziabad,U.P. – 201 005
M: 9818047919
E: dennis_anthony1986@live.com
Educational Qualification :
 BTS (Bachelor in Tourism Studies) from IGNOU University
 Passed XIIth
Class from Greenfields Public School
 Passed Xth
Class from Greenfields Public School
Professional Qualification :
 Done One year diploma course from Kuoni Academy of Travel, New Delhi (2004-2005). Course
content included Computer reservation system (CRS), document production, International and
domestic ticketing. Completed Hotel Excellence “Travel agent training programme” along with
“Hotel Sales specialist programme” by JW Marriott Hotel.
Work Experience :
 Presently working as a Sr. Executive – Reservations/Front office Team, The Imperial Hotel, New
Delhi since August’ 2014
Job Profile:-
The Imperial is ranked amongst the finest and top 3 deluxe luxury hotels in the city.
 Good workingknowledge of the Opera,the software usedinHotelsforloading reservations.
 Beinga part of the reservationsteam, we ensure the service standards and the high level of
expectationsbyourloyal andcorporate clientsare evenly met and that too with the utmost
priority.
 To ensure a competitive quote to generate the maximum business and fulfill all possible
requests depending upon the availability.
 Coordinatingwithvariouscorporate houses and embassies in taking care of their delegates
and group arrivals.

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 We co-ordinate with all other departments like Sales, Food & Beverage, Housekeeping,
concierge, etc to make the stay of our guests a comfortable and memorable experience. A
timely and swift response at the earliest is what we follow.
 Business Centre Executive – The Imperial Hotel, October’2011 till August’2014
Job Profile:-
Being part of the first team of a stand-alone Business centre was instrumental in promoting and
influencingnewideasandinnovationtothe Team. Asthe first5 star businesscentre amidsta luxury
Hotel took part in media and web promotions to promote the new Business centre which in turn
produced major corporate clientele like UBS, VSG Capital, GSMA, GE to name a few.
The profile involvedinteractionwithdelegates,travelagencies, corporate inarrangingmeetingsand
conferencesatthe Businesscentre andprovidingthemwithall possibleassistance. Responsible for
maintainingdailydatabase,administration work and also to provide training and arranging review
sessions, preparing financials of the month, setting up yearly and monthly targets. An active
participation was required through calls and e-mails to generate the maximum output for the
organization.
 Intelenet Global services, presently SERCO. (Nov 2006 – Oct 2011)
Worked as a Sr. Customer relations Coordinator
Job Profile:-
Worked for a Europe based online travel portal, ebookers.com
 As part of the resolutionandretentiondeskteam handled escalations and customer service
support for passengers and clients and providing them timely and swift resolutions.
 Involvement with various vendors like airlines, car rental suppliers, hotels etc to ensure a
hassle free experience for all passengers.
 Booking and assisting passengers in preparing their reservation.
 Assisting passengers in flight changes, last minute cancellations etc by providing alternate
flights and hotels.
 Training new batch mates about the process and assisting them on live calls.
 Worked on online queues to do Quality check of travel related booking, post sales
activity.
 Multi-faced interaction with Airlines, Hotels and customers.
 Responsible for ensuring high quality services, resulting in customer delight and
optimum resource utilization for maximum service quality.
 Assisting the after sales activities for clients, vendors and customers

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 Worked as a Tour Executive at Divine Voyages Pvt Ltd, a Govt approved Tour operator
Job Profile:
 PlanningItineraryforthe clientsandco-ordinatingwithHotels, airlinesinpreparingtheirtour
itinerary and planning quotations.
 Meeting and interactions with vendors and guests and assisting them right through their
arrival at the airport/stations, escortingtoHotelsandcompletingthe registration and check-
inprocedures.Co-ordinationwithairlinesforticketsandwith hotels in room allocations and
guests for a hassle free experience.
Achievements:
 Awarded the ‘Imperial Star Performer’ twice for the quarterly period of
Jul – Sept 2012 and Jan – Mar 2013
 Part of The Imperial’s first batch of ‘Wall of Fame’ an initiative started by the Hotel
management to reward employees on their constant good feedback from the guests.
 Appreciation from US Embassy for excellent customer service.
Personal Details :
Date of Birth : 2nd
July 1986
Father’s Name : Mr. E. M Anthony
Marital Status : Bachelor
Interest : Internet surfing and listening music