Uploaded bySahana Chattopadhyay
Modern Workplace Learning_Paradigms and Design
The document discusses the necessity of reimagining workplace learning in response to key societal and technological forces in a VUCA world. It emphasizes the importance of collaboration, co-creation, and continuous learning enabled by digital technology, advocating for a modern workplace learning (MWL) framework that integrates learning into everyday work processes. The roles of learning and development (L&D) professionals are evolving to facilitate self-driven learning, community building, and effective use of technology for collaboration.
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Modern Workplace Learning_Paradigms and Design
- 1. Confidential – Notto be Shared
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- 3. Confidential – Notto be Shared Key Forces VUCA WORLD Mobile Social Cloud Big Data AI &Robotics Gamification Pervasiv e SOCIAL FORCES GLOBALIZATION DEMOGRAPHY & LONGEVITY TECHNOLOGY NATURAL RESOURCES
- 4. Confidential – Notto be Shared Impact of Key Forces Working lifespan increasing; need for reskilling rising Power of Social- Local-Mobile felt in all spheres
- 5. Confidential – Notto be Shared Rise of the Collaborative Economy The pace of change will ENFORCE collaboration The connected web will ENABLE collaboration Professional & personal development will REQUIRE collaboration Five generations in the workforce will ENRICH collaboration Cognitive diversity will ENABLE innovation through collaboration L&D has to don different hats to FACILITATE collaboration
- 6. Confidential – Notto be Shared Today’s Workforce … from Consumers to Co-Creators
- 7. Confidential – Notto be Shared New Skills Needed for the VUCA World Sense Making Social Intelligence Novel & Adaptive Thinking Cross-Cultural Competency Trans-Disciplinarity Design Mindset Cognitive Load Management Virtual Collaboration
- 8. Confidential – Notto be Shared The Connected Employee & “Open Work” Collaboration Co-creation CommunityCommunication Cooperation Goal-driven with the intent of achieving an outcome by connecting with diverse minds. Diverse minds coming together to co-create an artifact that could not have been effectively created by an individual. Ongoing discussions and exchanges that facilitate immediate sharing of knowledge – tacit and explicit – and also creation of new knowledge. Conveying information to selected individuals or wider community to create an environment of ambient awareness. Sharing information, knowledge and learning without a defined outcome in mind, in the spirit of generosity and transparency. Powered by digital tech…
- 9. Confidential – Notto be Shared Performance Development through “Open Work” Transparent conversational flow of work Content awareness and accessibility Network-based connection Knowledge building & performance development Transparently co-create content Social and ongoing feedback Connect content to work dialogues, streams Ask and answer questions Change/update awareness via streams, alerts, filters Expanding visibility of work Inviting diverse inputs and ideas Greater opportunity for knowledge building and creation Awareness of who’s who and connects Sharing of updates and learning (microblogs, comments, questions) Leveraging open channels for contribution and collaboration High Performance Connected Organization
- 10. Confidential – Notto be Shared The New Learnscape Deal with Change Facilitate Self-Driven Learning Enable Personal Knowledge Management Leverage Technology to reach Distributed & Diverse Workforce Make Learning part of the Workflow – On- Demand & Autonomous Make new ways of Learning a part of the Learnscape
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- 12. Confidential – Notto be Shared Defining #MWL #ModernWorkplaceLearning is a Mindset, an Approach, a Conceptual Framework and an Osmotic Process. It brings together the powers of Ubiquitous Connectivity, Social Networks & Tools, Digital Forces. These come together to connect individuals inside and outside of the organizations, Which facilitate their personal and professional growth Given this context, Workplace Learning has to be REIMAGINED in a new avatar where all of the affordances of Digital Forces – Social, Mobile, Analytics, Cloud – are applied by organizations, to help each individual REALIZE THEIR POTENTIAL, in alignment with organization’s purpose & vision.
- 13. Confidential – Notto be Shared Defining #MWL #MWL enables each individual with the Frameworks, Processes and Tools, to: Drive their own learning Solve problems Connect with individuals Reduce the cost of coordination Enable contextual collaboration Facilitate building of networks & communities Provide access to expertise at the point of need Converge learning and working #MWL = Work is Learning, Learning is Work @hjarche
- 14. Confidential – Notto be Shared HOW TO REALIZE #MWL?
- 15. Confidential – Notto be Shared The #MWL Design Framework
- 16. Confidential – Notto be Shared BLENDED LEARNING EXPERIENCE SOCIAL COLLABORATION GAMIFIED LEARNING PERSONALIZED LEARNING #MWL Enablers INTUITIVELY ANYWHERE MY TIME MY DEVICE SELF DRIVEN CURATOR AGGREGATORCO-CREATOR NETWORKER CONNECTOR CONSUMERCOLLABORATOR WHO AM I HOW I WANT TO LEARN PERSONAL KNOWLEDGE MANAGEMENT & PERSONAL LEARNING NETWORK DEMOCRATIC MICRO MOOCs EMBEDDED GAMES SIMULATED WEARABLES HOW I WANT MY LEARNING EXPERIENCE TO BE MY #MWL
- 17. Confidential – Notto be Shared Making it Happen Leadership Involvement Defined Governance and Policies Aligned with Business Goals` In the Workflow Continuous User Support Community Management
- 18. Confidential – Notto be Shared Community Enablers
- 19. Confidential – Notto be Shared Community Management
- 20. Confidential – Notto be Shared #MWL = A Cohesive Experience PERFORMANCE & GROWTH COLLABORATE COMMUNICATE CREATE VALUE WORKFORCE WORK LEARN KNOWLEDGE INNOVATION RECOGNITION GOALS Create an environment where workforce can EXPERIENCE all of this SEAMLESSLY everyday!
- 21. Confidential – Notto be Shared The Reimagined Workplace
- 22. Confidential – Notto be Shared Cost of Not Making the Shift • Distributed workforce will lack connection and one-ness with the organizationSiloed organization • Reinvention of the wheel will continueOperational Inefficiencies • Diverse thoughts and ideas will be lost through lack of conversation and connectLoss of Innovation • Attrition, Retirement, Siloed pockets – all lead to loss of Tacit Knowledge which is very important for the organizationLoss of Tacit Knowledge • Smart knowledge workers leave for orgs where scope for learning and mastery are higherLoss of Talent • Outside of “Norm” requires collaboration and crowdsourcing of ideas and solutionsException Handling becomes Difficult • Without the influence of diverse thinking, old processes and hierarchical thinking continue to existStagnation
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- 24. Confidential – Notto be Shared Paradigm Shifts
- 25. Confidential – Notto be Shared Some Components Instructional Design Mobile Learning Social Learning Micro- Learning Working Out Loud
- 26. Confidential – Notto be Shared L&D’s Roles – Some New, Some Old •Will facilitate self-driven learning in the workforce •Will help them to build PLN & PKMSocial & Informal Learning Enablers: •Will facilitate collaboration across groups on ESNs •Enable community building. Provide curated contentCommunity Manager: •Focus on trends & patterns based on data •Will map business requirements & data to craft impactful strategiesBusiness & Data Analyst: •Will help workforce & other stakeholders to use latest tech for learning, collaboration and communicationTechnology Enabler: •Will liaise with business stakeholders to design learning systems based on business matrices Performance Consultant: •Will take care of programs / project management, learning evaluation, stakeholder management, supplier management for formal programsLearning Management: •Will facilitate & present learning events for in-class and virtual sessions where needed Learning Delivery: •Will conduct needs analysis, competency-skills framework building based on design principles & structure learning events for different delivery channelsLearning Design:
- 27. Confidential – Notto be Shared ID’s New Hats
- 28. Confidential – Notto be Shared Design Micro-Learning
- 29. Confidential – Notto be Shared Micro-Learning Forms
- 30. Confidential – Notto be Shared #WoL Characteristics from John Stepper Relationships Generosity Visible work Purposeful discovery High performance & growth mindset
- 31. Confidential – Notto be Shared Build the Habit Make a daily contribution Start with one tiny habit at a time Be authentic in all interactions Be generous with sharing Keep an eye on the goal Spread the learning
- 32. Confidential – Notto be Shared Make it Happen Connect Show appreciation Share learning Connect the dots Ask a question Answer a question Offer feedback Share your experience: Reflect on your work Offer original ideas
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