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Willow webinar jun 14 online academies v1 0
1. Willow Webinar Series
Developing effective online academies - 5 key
lessons for creating a complete learning journey
Lisa Minogue-White, WillowDNA
2. Clive Shepherd (taken from Clive On
Learning blog)
“Knowledge may be a pre-requisite to
the exploration of ideas, but it won't take you all
the way there.
Ideas are key principles which underpin your
decision making. It is not enough to know about
ideas; before you can put them into
practice you have to believe them
too…”
3. “…we see the shift from push to pull, from
courses to resources”
4. A complex subject needs ‘chunking’ up to make learning
objectives achievable
An integrated approach to make learning accessible
Construction of a learning scaffold
Voices from within the company
A growing knowledge base derived from application of
skills
5. delivering the kind of transformational
skills a good quality leadership development
programme should target can’t be done in 2
day workshops and a workbook to
complete back in the office.
9. Learning path design methodologyAccess
• Gentle but interesting introduction to the online learning experience
• Motivation through comfort with the online environment
Socialisation
• Creating a sense of ‘learning community’ through early opportunities to interact with other
learners.
• Activities encourage dialogue and sense of group experience
Formal Learning Experiences
• Asynchronous and real time activities
• Learners require two types of interaction: interaction with the content and interaction with
people
Knowledge construction
• Taking the concepts from formal materials and interaction with others to create their own
learning.
• Achieved through application of learning in the workplace, discussion and joint knowledge
development.
Development
• Learners actively contribute to their own learning and that of the group.
• They build on ideas explored through the learning path and can adapt them to meet the
individual needs of their context
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2. CONTEXT
Success factors
13. “”Our motto - context is King
The learning platform was credited for its supporting role in
improving the network’s capability and helping implement
Initiative’s culture – Fast, Brave, Decisive and Simple.
18. characteristics of a successful
community...
a strong common purpose
trust and openness
minimal hierarchy
intense knowledge sharing
social activity is the oil in the
community machine
19. where communities add business value
subject area experts from many different
functions or business units collaborating to
solve problems or to assess new ideas
bringing together all those involved in delivering
a major business process
embedding a centrally driven programme or change
into business units
23. a tutor, facilitator, course support, coach
whoever they are or whatever you call them,
someone who cares makes a huge
difference
24. the timeline of facilitation...
providing additional
information &
provocation
broadcasting or
directing
hosting a knowledge
generating community
short
term
long
term
25. “”With the support of e-learning and Matrix community, they
have seen noticeable improvement in the quality
and speed of the work the local markets submit
during the pitches and everyday work. Initiative has
recently won a global media contract for an e-commerce
giant with an estimated global ad spending of
$500 million.
The learning platform was credited for its supporting role in
improving the network’s capability and helping implement
Initiative’s culture – Fast, Brave, Decisive and Simple.
26. “Previously, people rarely talked about Matrix.
Now there is dialogue every day.
Understanding how learning works
and placing the learning within the
community has made such a difference.”
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5. THE TECHNOLOGY
Success factors
31. Choose wisely
Context, flexibility, effectiveness and total cost of ownership
= multi channel delivery
Complex subjects are never addressed though one medium
(think learning cycle)
Credibility, buy in and applicability of learning needs voices
of experience, not over engineered content
33. Engineering Sales Leadership
Accreditation
Help forums
Best practice
Process
SMEs
Performance
support
Latest news
Product updates
Leaderboards
Discussions
Thought
leadership
Collaboration
Frameworks
35. 35
Communities are essential where learning needs are
complex and the environment changes rapidly
The authentic voice of experience facilitates
buy in and application of learning
A learning scaffold enables learners to build the
knowledge and confidence to build their own insights and models of
learning
Someone needs to care about learners and the
community – effective informal learning doesn’t happen by
accident!
Make your case and prove effectiveness through engaging
with the community and where social learning is happening, it’s where
you’ll find the best stories.
Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable
A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff!
An integrated approach that made learning accessible when needed as well as learning on induction feasible
Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site
Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning
Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable
A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff!
An integrated approach that made learning accessible when needed as well as learning on induction feasible
Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site
Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning
Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable
A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff!
An integrated approach that made learning accessible when needed as well as learning on induction feasible
Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site
Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning
So we took the brief and the materials supplied on QI and applied best practice in creation of high value online learning programmes. We use Professor Gilly Salmon’s model as a backbone for our learning pathways methodology.
Traditional classroom learning tended to be contained in a very short time frame, with little focus on follow-up actions following the course.
Total “touch” time usually under 1 day!
Retention relatively low, and no support for integrating learning into day-to-day work
“eLearning 1.0”
Introduced enormous cost savings and efficiency compared to classroom learning (and being blunt this was the primary driver for a lot of orgs)
If done well, increased retention by extending the learning timeframe, focusing more on follow-up and pre-work and better delivery of learning content
“eLearning 2.0”
The next generation of eLearning is not just about “delivery learning online”. There are a lot of well designed eLearning modules and courses.
We can already finitely control the “content” in an elearning programme, but what about the “timing”.
The focus is now on fully integrating learning into the workplace. This can be done by three things:
Designing clear follow-up action points at timed intervals following the learning event and use technology to deliver these
Provide web 2.0 style social tools to allow learners to work together
Extend the total timeframe of the learning to encourage retention and integration
This design is easily built upon and leaves the question of tutor/mentor open.
Membership usually voluntary, connecting people around a subject. Need strong sponsorship, leadership and facilitation to make them work
Communities can be strategic or emergent. Emergent approach taken to date, mostly based on centres of excellence and corporate functions.
Support framework developed including facilitator training, launch workshop, benefits evaluation…..
These are examples of where communities can add value to the business, we have specific proposals for Orange, which we will cover later
These are examples of where communities can add value to the business, we have specific proposals for Orange, which we will cover later
Facilitator - not expert - being expert gets in the way!
‘Profession’ news [feed from Yammer or from CRM curated by the Profession Lead]. This could be the business challenges and successes for this profession
‘BT Talks’ [Searchable video platform with synchronised PowerPoint/videos curated for this profession]
Trending [Shared learning objects and areas of interest tagged from SharePoint]
Leaderboard [latest silver and gold accredited employees – possibly subject area leads for this profession who may be accessible for asking questions]
Events for this Profession [bookable events from SABA tagged]
My working area [area for holding bookmarks, commenting which will be used/could be used to achieve accreditation
My Professional achievements Cisco qualification etc. fed through from Oracle Fusion.
My Learning paths [formal learning paths linking through to Cloud LMS e.g. Network Access, Network Enterprise, Network Security all at Bronze level]
Recertification Recertification challenges should aligned to the business issues impacting BT that this Profession needs to address. Evidence can be uploaded in the Silver and Gold Pathways.
‘Profession’ news [feed from Yammer or from CRM curated by the Profession Lead]. This could be the business challenges and successes for this profession
‘BT Talks’ [Searchable video platform with synchronised PowerPoint/videos curated for this profession]
Trending [Shared learning objects and areas of interest tagged from SharePoint]
Leaderboard [latest silver and gold accredited employees – possibly subject area leads for this profession who may be accessible for asking questions]
Events for this Profession [bookable events from SABA tagged]
My working area [area for holding bookmarks, commenting which will be used/could be used to achieve accreditation
My Professional achievements Cisco qualification etc. fed through from Oracle Fusion.
My Learning paths [formal learning paths linking through to Cloud LMS e.g. Network Access, Network Enterprise, Network Security all at Bronze level]
Recertification Recertification challenges should aligned to the business issues impacting BT that this Profession needs to address. Evidence can be uploaded in the Silver and Gold Pathways.
Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable
A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff!
An integrated approach that made learning accessible when needed as well as learning on induction feasible
Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site
Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning