This is a presentation on the gap in thinking between SMEs and novices and tips on how to bridge the gap when designing elearning courses. This also addresses some of the key factors that give rise to this gap.

2. Balancing SME-speak
with Learner Needs

3. The Scenario
Complex nature Information
of work overload
Short time
Change
to expertise

4. SME and ID

5. Novice vs. Expert Thinking
How IDs Bridge the Gap
Using the Content

6. Dreyfus Model
Expert
Proficient
Competent
Beginner
Novice

7. Facts and Motor
Things Skills
Declarative Procedural
Describing Doing
Tasks and Tacit
Methods Knowledge

8. 1= 10
Interconnected Disconnected

9. Learning is iterative
Application Feedback
An environment that
encourages “bunkos”
Practice Reflection Practice

10. 5 key differences
Thinks Intuitively Think Analytically
Sees Holistically See Specifically
Analyzes Contexts Analyze Situations
Sees Patterns See Pieces
Draws from Experience Look for Guidance

11. Novice vs. SME Thinking
How IDs Bridge the Gap

12. As you see, this is a very
important topic. They have
to know…
Let’s talk about what they
have to do…

13. ID acts as filter
SOP
Data
Research
Market
Data
Survey
Activities
Manual
Process
Info in
History Support

14. Filters are performance objectives
Business Goals
Activities to support the goals
=
Feedback to support actions

15. The bridge toward performance

16. Novice vs. SME Thinking
How IDs Bridge the Gap
Using the content

17. Designing for “Pull”
Course
Job Aids
Helpline/
Tech Intranet
Stories
Case studies Reference

18. A word about “Job Aids”
User
Manual
Step list Job Aids
Setting up a
Webex

19. In summary

20. Thank You!

21. Acknowledgments
#lrnchat
Jane Bozarth
Cathy Moore
Tom Kuhlmann & the Articulate Community
Jean Marrapodi
Sumeet Moghe

22. References

23. Sahana Chattopadhyay
sahana2802
ID and other Reflections
http://in.linkedin.com/in/sahana2802