Dogus University IE356 Business and Society 2014-2015 Spring Semester Class presentation Mobbing by Nesi ZAKUTA

1.  Prepared by Nesi Zakuta
◦ Dogus University
 Industial Enginering Faculty

2. What is Mobbing

3. • It was described as animal behaviours in 1960’s.
by Kondrad Lorenz
• It was described as behaviours of children in 1970’s
by Dr. Peter Paul Heineman
• It was described as group violence between adults in 1980^s
by Dr. Heinz Leymann

4. In theory:
Mobbing is conduct that cannot be objectively justified by a
reasonable code of conduct, and whose likely or actual cumulative
effect is to threaten, undermine, constrain, humiliate or harm another
person or their property, reputation, self-esteem, self-confidence or
ability to perform.
(Tim Field Foundation 2015)
For me:
Pestering the life
out of someone or some
people.

5. 3 Sides of Mobbing
Victims Mobbers Watcher

6. • Vertical from above (by employers or superiors)
• Vertical from below (by a lower hierarchic position)
• Horizontal or among peers (among workers with similar hierarchic
level)
• Planned or strategic (within a deliberate corporate strategy aimed
at excluding one or more employees)
• Double mobbing (in the workplace and family).
Types of Mobbing In Business

7. • Over Controller
• Coward and Neurotic
• Hungry for more power
• Poisonous and not holding back to do some cheating actions
• Antipathetic
• Love to gain enemy
• Searching for selfish fun while bored
The Common Personalities of Mobbers

8. • Insecure Personality
• Lower Peer Acceptance
• "Different" in Some Way
• Physically Weak
• Quiet and non-communicative
• Make no compromises of
working principles and values
The Common Personalities of Victims

9. Trigger Actions
• If the target is competent, popular or successful.
• If the target has integrity or otherwise characteristics that
the bully perceives as a threat to their own status.
• If mobber has fearing that the target expose negative
aspect of his/her activities.

10. How would you understand you are
mobbed?

11. The Process of Mobbing
1) Systematic nature of harassment that are carried out habitually and
continually for at least six months.
2) Tendency to unarm the victim, putting him/her in situations in which
they feel impotent and incapable of controlling their daily work
activities, depriving him/her of all points of reference and stability.
3) Ruining the victim’s reputation, which can strongly destabilise
his/her psychological equilibrium.
4) Compromising the victim’s work performance ,so he/she is not able
to use their skills properly , thus he/she finds him/herself in
positions where he/she risks being blamed or making mistakes
which can damage the company, him/herself or third parties.

12. Phase 1(stepping stone phase) Normal workplace conflicts remain
constantly unresolved, thus becoming ‘the norm’ and growing in
intensity. It is not yet a case of actual mobbing.
Phase 2 (Labelling) The victim is labelled from the moment in
which he/she has to behave defensively. During this phase, the
victim starts to experience health problems with psychological
problems.
Phase 3(Growing) The mobbing becomes a real case and the
personnel office gets involved.
Phase 4(Ending) The victim can be moved or subjected to minor
tasks, forced to take time off or undergo psychological treatment
or even quit and go into early retirement.
More Detaily;

13. • Discrediting
• Making you feel untrusted
• Knowingly, giving you a job,you cant complete at a given period.
• Hiding Info from you
• Ignoring you and isolating you from group
• Reduction of authority
• Spreading rumors
• Humiliating
• Emotional Ebuse
• Harrassment
Different ways of Mobbing

14. The effects of Mobbing for victim
• Stress
• Depression
• Trauma
• Hopelessness
• Anger
• Sensitivity
• Obsession( not being able to stop thinking about
the experience in all its detail)
• sweating, shaking, panic attacks
• forgetfulness
• poor concentration
• skin problems
• Tiredness, exhaustion, sleeplessness, nightmares,
waking early, headaches and migraines
• Aches and pains in the joints and muscles

15. The effects of Mobbing for Business
• Sickness absenteeism
• Increased staff turnover rates
• Reduced productivity
• Griavance and ligitation cost: sevarance pay
• May put your business in trouble legally

16. Some numbers about mobbing
• A research over 9000 employee in USA showed that,%15
or male employees and %45 of female employees faced
with mobbing at previous 2 years.
• %10-15 of suicide situations caused by mobbing in
Sweden.
In Turkey,
• %40 of employees face with mobbing.
• %58 of victims are male and %42 are female.
• %86.72 of mobbing situations are vertical from above.

17. How to prevent from Mobbing
For companies,
• Constantly monitor mobbing risks
• Managing them with any necessary changes or moving people to new
places.
For victims,
• Become aware of the problem and the fact that it is not your fault
• Do not invest your life into your work.
• Get professional help about it if possible.
• Try to control your feelings.

18. Put your health before anything else
Try not to allow your stress
Document everything
Keep memos, emails and other documents that are evidential of
mobbing
Especially if you get bullied in private, consider using a pocket voice
recorder (smartphone) to obtain a verbatim transcript.
Think and operate strategically
Focus your attention on what you can do and are doing.
Always act reasonably
Seek but do not depend on support from other managers or trade union.
Seek independent support from neutral third parties.
Equip yourself with your employer's policies and procedures, and make
sure that YOU follow them, and encourage others to do the same;
Be 100% fair and reasonable, even when standing your ground;
Always maintain your dignity and be polite, even in the face of rudeness.
What to do:
ALO 170

19. • Do not ignore it but do not make decisions based on rumours.
• Do not try to understand what drives the bully's behaviour. Concentrate on
their actions rather than psychological causes.
• Use HR professionals and occupational psychologists.
• Use external specialists.
• Be prepared to dismiss an employee that bullies others.
• Leave no doubt in your employees' minds that it is always safe to speak out.
• Listen very carefully to the complainant
• Put your employees' health before anything else
• Follow policies and procedures
• Be 100% fair and reasonable
• If bullying is occurring, do not make excuses for it - it will happen again and
be worse next time.
What can you do if one of your employees is under
such a trouble?

20. Protective Actions All Around The World
• It’s legal crime in scandinavian countries.
• Germany added mobbing to collective labor agreement
• In france, penalty is 1 year imprisonment and 1.500 euro
• In Switzerland, perpetrators are fired.
• In Italy, mobbing is seen as a occupational illness

21. 6098 numbered law of obligations- 417. article
Takes necessary protective measures and provide the rights of mobbing
victims.
Protective Actions In Turkey
Turkish criminal law – 94. article:
takes criminal action against mobbing and punnish the mobbers
by prison sentence from 12 months to 3 year.

22. 6098 sayılı Borçlar Kanununun 417. Maddesinde, işçinin hem kişiliğinin,
hem de yaşam ve vücut bütünlüğünün korunmasına yönelik olarak düzenleme
yapılmıştır. Maddede, işveren-işçi hizmet ilişkisinde işçinin kişiliğini korumak,
saygı göstermek, işyerinde dürüstlük ilkelerine uygun bir düzeni sağlamak,
özellikle işçilerin psikolojik ve cinsel tacize uğramamaları ve bu tür tacizlere
uğramış olanların daha fazla zarar görmemeleri için gerekli önlemleri almakla
yükümlüdür.
Protective Actions In Turkey
Ceza Kanunu'nun 94. maddesi ; "Bir kişiye karşı insan onuruyla
bağdaşmayan ve bedensel veya ruhsal yönden acı çekmesine, algılama veya
irade yeteneğinin etkilenmesine, aşağılanmasına yol açacak davranışları
gerçekleştiren kamu görevlisi hakkında 3 yıldan 12 yıla kadar hapis cezasına
hükmolunur…." Bu suçun işlenişine iştirak eden diğer kişilerde kamu
görevlisi gibi cezalandırılır. Bu suçun ihmali davranışla işlenmesi halinde,
verilecek cezada bu nedenle indirim yapılmaz.”

24. Any Questions?