Robin Mikal Ulrich is seeking a full-time position in customer service or retail management. She has over 6 years of retail experience, most recently as Assistant Manager at Brookstone, where she helped achieve sales goals through excellent customer service. Previously, she held management roles at American Eagle Outfitters and Old Navy, where she supported store leadership teams by helping meet business objectives. She has a Bachelor's degree in Business Administration from Gadsden State Community College and volunteers her time organizing community outreach events.

1. Robin Mikal Ulrich
100 Sherwood Dr, Rainbow City, Al 35906 • (256) 504-1072 • mikalulrich@gmail.com
Purpose
 Seeking full employment position as a leader in a customer service oriented,
retail environment.
Education
 College
 Gadsden State Community College
 2013-Present
 Acquiring my Bachelors in Business Administration with a Minor in Marketing
 High School
 Southside High School c/o 2009
 Advanced Academic Diploma
 Graduated with Honors
Work Experience
 Brookstone
 July 2016-Present
 First Assistant Manager: $14.50/hr
 Support the store manager by helping to achieve sales goals by exhibiting excellent
customer service in all aspects
 Set daily, weekly, and monthly goals for all employees in sales and other key
performance indicators; monitored daily by all members of management
 Make weekly visual adjustments based on current sales trends and company
standards
 Effectively manage payroll and scheduling
 Receive and process stock
 American Eagle Outfitters
 October 2015-July 2016
 Final Position: Sales Lead; $9.20/hr
 Part-time management position; 24-32 hours per week
 Supported the store leadership team by helping achieve business goals including
sales, expense controls, store profitability, and customer satisfaction
 Effectively managed payroll to optimize business
 Managed a team of 2-10 associates during operating hours
 Assisted in the onboarding and training of new and existing associates
 Set marketing to advertise currents sales and product
 Drive business effectively during peak traffic times
 Old Navy
 September 2010-October 2015
 Final Position: Operations Manager; $15.12/hr

2.  Supported the store leadership team by helping achieve business goals including
sales, expense controls, store profitability, our controllable contribution, and
customer satisfaction
 Effectively managed payroll to optimize business
 Oversees Pricing Specialist and Team in all processes
 Audits performance of team for accuracy and efficiency
 Responsible for acquiring all supplies for the store while staying within allotted
budget
 Responsible for training the entire store (35-60 employees) on Loss Prevention
Awareness and Safety Awareness
 Acts as the Manager on Duty and leads associates during operating hours
 Conducted interviews and onboarding when Service & Training Manager was
unavailable
 Assisted in the new store opening of the Old Navy Outlet Store on Leeds, AL as the
Lead Girl's Dept Merchant
 Assisted other stores by acting as the Leader on Duty while they were short-staffed
Community Outreach
 Camp Old Navy
 Summer 2012 and Summer 2013
 Boys and Girls Clubs of Northeast Alabama
 Recruited and organized volunteers from our store
 Collaborated with the local BCGA Chapter to schedule and execute each event
 Planned agenda and activities for each event
 Kids Safety Day
 September 2011, 2012, 2013
 Old Navy Event
 Collaborated with local agencies who volunteered at the event, including but not limited
to:
 Gadsden Fire Department
 Gadsden Police Department
 Rural Metro Ambulance Company
 LifeSouth Blood Donation Services
 Gadsden YMCA Lifeguards
 Alabama State Troopers
 Created and distributed flyers about the event to local schools, churches, and after-school
programs
 Oversaw setup/tear down of all stations and activities for volunteers
 Designed various activities that were used throughout each event
 References Available Upon Request