1. Kaila E. Schrock
[278 Palo Verde St, Greenfield, CA 93927]
[831-869-6548]
[kailaschrock@gmail.com]
Objective
Seeking Customer Relationship/customer service position, I have a positive
energetic attitude, and enjoy working with all different types of people.
Experience Store Manager
November 2013- Current, Sunglass Hut, Salinas, CA & Monterey, CA
 Managing store and associates
 Making schedules
 Managing money
 Coaching and training
 Creating goals
 Customer service in a boutique style store
 Problem solving with every type of customer
 Selling high price items
1st Assistant Manager/ Co-Manager
September 2013- November 2013, Zumiez, Monterey, CA
 Managing myself and associates to make day
 Executing superior sales
 Training and coaching associates
 Creating daily sales goals
 Processing shipment
 Opening and closing the store
 Handling registers, money, and daily deposits
 Performing daily projects such as markdowns, transfers,
product placement, etc.
Supervisor
May 2013- September 2013, Lucky Brand Jeans, Monterey, CA
 Opening and closing the store
 Handling registers, money, and deposits daily
 Coaching associates
 Training new associates and supervisors
 Selling in a boutique style store (building a wardrobe from top
to bottom)
 Processing shipment
 Creating store goals as well as individual associate goals
 Administering daily “Skill Practices” (roll playing exercises)
with associates in real time to address problem areas in
his/her selling
Counter Manager
August 2012- May 2013, Philosophy Skincare inside of Macy’s,
Monterey, CA
 Skincare specialist
 Personal shopper
 Pulling new customers
 Making connections to make lifelong clients (for Macy’s My
Client System)
 Creating goals for my team
 Opening credit accounts
 Training new associates

2.  Coaching associates
 Processing shipment
 Administering weekly performance reviews
Assistant Store Manager
February 2010- August 2012, Sunglass Hut Inside of Macy’s,
Monterey, Salinas, Capitola, CA
 Selling to clients
 Managing associates
 Creating schedules
 Administering sales goals for the store as well as individual
sales goals
 Training new associates
 Coaching current associates
 Processing shipment
 Processing payroll
 Administering weekly performance reviews
 Working closely with Loss Prevention
Motel Receptionist
July 2009- Sept. 2009, Big Sur River Inn, Big Sur, CA
 Answering four phone lines
 Taking reservations for the inn
 Checking guests in and out of the motel
 General office organization
Education Carmel High School, Carmel, CA
2003-2007
 High school diploma
Monterey Peninsula College, Monterey, CA
2007-2009
References Maggie Guzman
530-771-7011
Customer Relationship Manager for PG&E
Marysville office
Alecia Ashcraft
303-520-0331
Regional Trainer/ Store Manager for Sunglass Hut
Michelle Starr Munday
831-402-4633
All Starr Pet Service, business owner