Read how Synoptek has proven to be an excellent partner for companies looking to get an effective communication platform for its enterprise and set up modern phone system across the enterprise through Microsoft Teams Implementation
Microsoft is a front-runner in enterprise voice. And that’s not just marketing fluff: Gartner, an independent research group, has labeled us a “Leader,” which is the highest grouping, under their renowned “Magic Quadrant” methodology in three categories: unified communications, corporate telephony, and web conferencing.
The numbers speak volumes, too. We’re No. 1 in new voice seats sold, while 79% of U.S. enterprises are either currently deploying or planning to deploy Skype for Business, including telephony.
Skype for Business is the foundation of the Microsoft unified communications strategy, providing voice, video, and meetings to our customers both on-premises and in the cloud.
Across the Skype infrastructure, which includes Skype for Business and the consumer version of Skype, organizations and consumers around the world use 3 billion calling minutes and 1 billion meeting minutes in Skype every day.
As more organizations are moving their communications to the cloud with Skype for Business, we’ve seen 200% commercial growth over the past year. Audio conferencing with Skype for Business is now available in more than 90 countries.
And Skype for Business and communications are core to Microsoft Office 365, which currently has more than 100 million monthly active users.
The Microsoft success and experience in this space is recognized by analysts, including Gartner. 2017 marks the 12th year we have been identified as a leader in the Magic Quadrant for Unified Communications.
1 Unified Communications Market Worth $143.49 Billion By 2024
Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage. You can set up both toll and toll-free numbers, call menus to help callers get to the right department, audio conferencing so you can host meetings with anyone, and more. You can even give people their own phone numbers so they can get calls directly.
Business Voice does all of this by wrapping Microsoft 365 Phone System features into an easy-to-manage bundle. You don't need to worry about choosing the right plan or feature; they're all there and set up for you. Because Phone System is a part of Teams, you can turn any PC, Mac, or mobile device into a phone that can use your Business Voice phone number.
Let’s take a look at Microsoft’s overall vision for how we help customers unlock communications, teamwork and collaboration with their employees.
Throughout our days, we transition from individual work to group based work (potentially many times in one day) and in doing so, we find ourselves moving from space to space, from individual spaces to collaborative spaces. (talk through spaces and use personal examples to make it real)
Next we need to consider what devices people might be using and these vary depending on the spaces. People on the go will be using their mobile. Other office devices might be a PC, a PC with a peripheral, or an IP desk phone. In collaboration spaces, people will be using all-in-one devices like Surface Hub, other large screen interactive displays like Windows Collaboration Displays, or room systems like Microsoft Teams Rooms.
And while this transition from space-to-space/device-to-device, may seem complex, it is made seamless when you unify all devices on Microsoft Teams.
Teams combines chat & collaboration, meetings & calling, and Apps & Workflows into a single app. This gives your teams the tools they need to collaborate, and it offers an extensible platform for building customized solutions.
On their own, many of the innovations in Teams are fairly simple. But taken together, they are incredibly powerful. I love the way threaded conversations are smart enough to know exactly when to collapse previous replies and focus on the latest comments. I love the way Teams brings SharePoint and Office together into an integrated document collaboration experience.
And I love the way my meetings in Teams are just more productive. Pre-meeting preparation is done in context; post-meeting follow-up includes a meeting recording; and the in-meeting experience helps focus attention, drive engagement, and foster inclusion with features including live captions, background blur and the ability to turn physical whiteboard into digital ink.
Only Teams delivers this hub for teamwork and it is built on the strength and scale of Microsoft 365 to provide the enterprise grade security and compliance our customers expect.
Microsoft Teams is the hub for teamwork, bringing everything together in a shared workspace where people can chat, call, share files, work with business apps, and yes, hold effective meetings. Teams delivers a unique end-to-end meeting experience that brings back the human element of face-to-face interaction while helping people stay focused before, during and after the meeting.
Microsoft is a front-runner in enterprise voice. And that’s not just marketing fluff: Gartner, an independent research group, has labeled us a “Leader,” which is the highest grouping, under their renowned “Magic Quadrant” methodology in three categories: unified communications, corporate telephony, and web conferencing.
The numbers speak volumes, too. We’re No. 1 in new voice seats sold, while 79% of U.S. enterprises are either currently deploying or planning to deploy Skype for Business, including telephony.
Skype for Business is the foundation of the Microsoft unified communications strategy, providing voice, video, and meetings to our customers both on-premises and in the cloud.
Across the Skype infrastructure, which includes Skype for Business and the consumer version of Skype, organizations and consumers around the world use 3 billion calling minutes and 1 billion meeting minutes in Skype every day.
As more organizations are moving their communications to the cloud with Skype for Business, we’ve seen 200% commercial growth over the past year. Audio conferencing with Skype for Business is now available in more than 90 countries.
And Skype for Business and communications are core to Microsoft Office 365, which currently has more than 100 million monthly active users.
The Microsoft success and experience in this space is recognized by analysts, including Gartner. 2017 marks the 12th year we have been identified as a leader in the Magic Quadrant for Unified Communications.
1 Unified Communications Market Worth $143.49 Billion By 2024
Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage. You can set up both toll and toll-free numbers, call menus to help callers get to the right department, audio conferencing so you can host meetings with anyone, and more. You can even give people their own phone numbers so they can get calls directly.
Business Voice does all of this by wrapping Microsoft 365 Phone System features into an easy-to-manage bundle. You don't need to worry about choosing the right plan or feature; they're all there and set up for you. Because Phone System is a part of Teams, you can turn any PC, Mac, or mobile device into a phone that can use your Business Voice phone number.
Let’s take a look at Microsoft’s overall vision for how we help customers unlock communications, teamwork and collaboration with their employees.
Throughout our days, we transition from individual work to group based work (potentially many times in one day) and in doing so, we find ourselves moving from space to space, from individual spaces to collaborative spaces. (talk through spaces and use personal examples to make it real)
Next we need to consider what devices people might be using and these vary depending on the spaces. People on the go will be using their mobile. Other office devices might be a PC, a PC with a peripheral, or an IP desk phone. In collaboration spaces, people will be using all-in-one devices like Surface Hub, other large screen interactive displays like Windows Collaboration Displays, or room systems like Microsoft Teams Rooms.
And while this transition from space-to-space/device-to-device, may seem complex, it is made seamless when you unify all devices on Microsoft Teams.
Teams combines chat & collaboration, meetings & calling, and Apps & Workflows into a single app. This gives your teams the tools they need to collaborate, and it offers an extensible platform for building customized solutions.
On their own, many of the innovations in Teams are fairly simple. But taken together, they are incredibly powerful. I love the way threaded conversations are smart enough to know exactly when to collapse previous replies and focus on the latest comments. I love the way Teams brings SharePoint and Office together into an integrated document collaboration experience.
And I love the way my meetings in Teams are just more productive. Pre-meeting preparation is done in context; post-meeting follow-up includes a meeting recording; and the in-meeting experience helps focus attention, drive engagement, and foster inclusion with features including live captions, background blur and the ability to turn physical whiteboard into digital ink.
Only Teams delivers this hub for teamwork and it is built on the strength and scale of Microsoft 365 to provide the enterprise grade security and compliance our customers expect.
Microsoft Teams is the hub for teamwork, bringing everything together in a shared workspace where people can chat, call, share files, work with business apps, and yes, hold effective meetings. Teams delivers a unique end-to-end meeting experience that brings back the human element of face-to-face interaction while helping people stay focused before, during and after the meeting.
Meetings for everyone with Microsoft Teams Meetings. By leveraging a single hub for communications and collaboration, Microsoft Teams meetings enables you to meet anywhere, meet with intelligence and meet with confidence.
Teams allows you to schedule and join a meeting with others without technology getting into the way.
Through the Teams client you can organize your day, review meeting notes, chat offline with others, and follow up on action items
Run more productive meetings by being able to easily discover, organize and share relevant content.
Stay more engaged and bring your meeting to life by expressing you and your surroundings when you are remote.
Microsoft Teams is conveniently connected to the rest of the Microsoft ecosystem in order to bring you a seamless experience.
Microsoft Teams is integrated with the Office 365 suites of product you know and use such as Exchange, Skype, SharePoint, OneNote, and more!
Teams supports a range of intelligent devices and services which can understand the spoken, and even unspoken nuance of meetings even when we’re not in the room, carry those insights into our broader team experiences, and create opportunities for everyone to collaborate in more immersive ways. Teams allows you to schedule and join a meeting with others without technology getting into the way.
Microsoft Teams brings together chat, meetings, calling, collaboration, app integration, and file storage into a single interface. This new central hub for teamwork can help streamline the way users get things done, improving user satisfaction and accelerating business outcomes. We’re continually expanding Teams capabilities to enable you to communicate and collaborate in new ways, break down organizational and geographical barriers, and drive efficiency in process and decision making.
Teams is a powerful tool that opens the door to an entirely new way of doing business.
Teams supports this lifecycle by bringing everything the team needs for a meeting in one place. People don’t have to spend so much time hunting down information and contacts or switching between multiple apps.
Teams delivers a unique end-to-end meeting experience that brings back the human element of face-to-face interaction while helping people stay focused before, during and after the meeting.
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company's Office 365 subscription office productivity suite and features extensions that can integrate with non-Microsoft products.
Microsoft Teams is a hub for teamwork, a chat-based workspace that enables teams to be more productive by giving them a single and secure location that brings together everything a team needs: chats, meetings, calls, files, and tools. Microsoft Teams is one place for all the needs your teams have.
Microsoft Teams delivers on four core promises to create a digital workspace for high performing teams.
Communicate
First, Microsoft Teams solves for the communication needs of a diverse workforce. Since preview, Microsoft Teams has evolved to a complete meetings and calling solution, incl. chat, voice and video, as we have completed our roadmap for bringing Skype for Business Online features and functionality into Teams. You can use Teams for informal 1:1 or group chats—directly on your phone if you’re on the go. Or you can have an open conversation in a channel. This enables people to share information in a transparent way to accelerate decision making. And it's super easy to move from a chat into a face to face meeting, helping you to bridge geographical barriers.
Collaborate
When it comes to collaboration, the deep Office integration enables today’s multigenerational workforce to use the Office apps they are familiar with and love—Word, Excel, PowerPoint, OneNote, SharePoint, Planner, even Power BI—right within the context of Teams. You can avoid email attachments and having to search for the latest version of a document. Teams brings all the Office 365 services together—so that you can easily share and co-author files.
Customize & extend
Many of you use other services than Office 365 as well which results in you having to jump between and spend time in disparate experiences. We built Teams to be the hub for all the services and tools your teams use on a day to day basis. So, you can customize Teams with tabs, connector and bots to include the apps and services you need - <mention relevant 3rd party apps like GitHub and Trello>. We have also created an extensible platform, to enable building apps and to integrate with business processes.
And for Firstline workers, Teams provides an additional set of capabilities including schedule management.
Work with confidence
Microsoft Teams comes with the enterprise grade security, compliance and manageability that you expect from Office 365 which customers tell us is a huge value add for them.
Your journey from Skype for Business to Microsoft TeamsSasja Beerendonk
Your journey from Skype for Business to Teams - Beezy
Office 365 & SP Connect in Haarlem, October 2019
Moving from Skype for Business is not a simple upgrade. It requires a whole new way of working, confronting employees with a lot of new apps and features. It's a first step towards team collaboration. It immediately opens the door to the next required step: organizational collaboration, knowledge sharing and communication.
Meetings are ideal for connecting groups of people together to give everyone a voice and screen to share. These can be for many to many collaborations where everyone has an equal level of participation.
Live events are intended to give one or few people the ability to broadcast to large groups, while maintaining control of the content that is shared across screens and audio. These are meant for one to many communications where the host of the event is leading the interactions and the audience participation is primarily to interact with the content being shared by the host.
A fresh new experience
Project offers a redesigned user experience that is simple and intuitive. Teams can quickly add new members and set up tasks, and then easily switch between grids, boards, or timeline (Gantt) charts to track progress. And because Project is part of the Microsoft 365 family, project teams can save time and do more with built-in connections to familiar apps like Microsoft Teams and Office.
Animated image of a timeline being worked on in Microsoft Project.
Collaboration made easy
Designed to do much more than just track progress, Project works with Teams to support collaboration and make it easy to manage all aspects of a team project, including file sharing, chats, meetings, and much more. Team members in scattered locations can even edit tasks simultaneously, so they can get more done together, no matter where they are. To help teams stay on track, Project offers an automated scheduling engine based on effort, duration, and resources.
Some great information on Microsoft Teams.
Worth a quick browse.
Replaces all your document storage needs with full security.
Guaranteed to improve efficiency & collaboration levels
Crisis communication App - A Power Platform App from MicrosoftDavid J Rosenthal
Search Results
Featured snippet from the web
The Crisis Communication app provides a user-friendly experience to connect users with information about a crisis. Quickly get updates on internal company news, get answers to frequently asked questions, and get access to important information like links and emergency contacts.
UNIVERGE BLUE™ CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and files sync, share and backup capabilities.
Enabling Remote Work With Microsoft Teams, Virtual Desktop, Office Apps and S...David J Rosenthal
Microsoft is here to help you during this challenging time. We think about how we can help in two core ways – one, helping people stay productive, helping your end users stay productive while working from home. Secondly, we help you secure your digital estate and devices.
When we think about helping people stay productive, Microsoft provides organizations with the ability to
Enable people to meet and collaboration from home
Deliver solutions to drive engagement using virtual events and communications
We make productivity applications available on any device
We deliver the best virtual desktop experience so your users can be productive on their desktops or any application remotely
Security is paramount when enabling these end user scenarios. We can help you
Manage identities and secure application access
Secure devices whether they are managed or employee owned
When you partner with NEC, your company is backed 100% by us. NEC’s 360° approach to Channel Partner success makes it easy to sell, set up, manage, and support cloud services while earning more revenue, owning your customer relationships, and building value for your businesses. Visit https://www.univergeblue.com/partners to learn more about UNIVERGE BLUE and Partnering with NEC.
Meetings for everyone with Microsoft Teams Meetings. By leveraging a single hub for communications and collaboration, Microsoft Teams meetings enables you to meet anywhere, meet with intelligence and meet with confidence.
Teams allows you to schedule and join a meeting with others without technology getting into the way.
Through the Teams client you can organize your day, review meeting notes, chat offline with others, and follow up on action items
Run more productive meetings by being able to easily discover, organize and share relevant content.
Stay more engaged and bring your meeting to life by expressing you and your surroundings when you are remote.
Microsoft Teams is conveniently connected to the rest of the Microsoft ecosystem in order to bring you a seamless experience.
Microsoft Teams is integrated with the Office 365 suites of product you know and use such as Exchange, Skype, SharePoint, OneNote, and more!
Teams supports a range of intelligent devices and services which can understand the spoken, and even unspoken nuance of meetings even when we’re not in the room, carry those insights into our broader team experiences, and create opportunities for everyone to collaborate in more immersive ways. Teams allows you to schedule and join a meeting with others without technology getting into the way.
Microsoft Teams brings together chat, meetings, calling, collaboration, app integration, and file storage into a single interface. This new central hub for teamwork can help streamline the way users get things done, improving user satisfaction and accelerating business outcomes. We’re continually expanding Teams capabilities to enable you to communicate and collaborate in new ways, break down organizational and geographical barriers, and drive efficiency in process and decision making.
Teams is a powerful tool that opens the door to an entirely new way of doing business.
Teams supports this lifecycle by bringing everything the team needs for a meeting in one place. People don’t have to spend so much time hunting down information and contacts or switching between multiple apps.
Teams delivers a unique end-to-end meeting experience that brings back the human element of face-to-face interaction while helping people stay focused before, during and after the meeting.
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company's Office 365 subscription office productivity suite and features extensions that can integrate with non-Microsoft products.
Microsoft Teams is a hub for teamwork, a chat-based workspace that enables teams to be more productive by giving them a single and secure location that brings together everything a team needs: chats, meetings, calls, files, and tools. Microsoft Teams is one place for all the needs your teams have.
Microsoft Teams delivers on four core promises to create a digital workspace for high performing teams.
Communicate
First, Microsoft Teams solves for the communication needs of a diverse workforce. Since preview, Microsoft Teams has evolved to a complete meetings and calling solution, incl. chat, voice and video, as we have completed our roadmap for bringing Skype for Business Online features and functionality into Teams. You can use Teams for informal 1:1 or group chats—directly on your phone if you’re on the go. Or you can have an open conversation in a channel. This enables people to share information in a transparent way to accelerate decision making. And it's super easy to move from a chat into a face to face meeting, helping you to bridge geographical barriers.
Collaborate
When it comes to collaboration, the deep Office integration enables today’s multigenerational workforce to use the Office apps they are familiar with and love—Word, Excel, PowerPoint, OneNote, SharePoint, Planner, even Power BI—right within the context of Teams. You can avoid email attachments and having to search for the latest version of a document. Teams brings all the Office 365 services together—so that you can easily share and co-author files.
Customize & extend
Many of you use other services than Office 365 as well which results in you having to jump between and spend time in disparate experiences. We built Teams to be the hub for all the services and tools your teams use on a day to day basis. So, you can customize Teams with tabs, connector and bots to include the apps and services you need - <mention relevant 3rd party apps like GitHub and Trello>. We have also created an extensible platform, to enable building apps and to integrate with business processes.
And for Firstline workers, Teams provides an additional set of capabilities including schedule management.
Work with confidence
Microsoft Teams comes with the enterprise grade security, compliance and manageability that you expect from Office 365 which customers tell us is a huge value add for them.
Your journey from Skype for Business to Microsoft TeamsSasja Beerendonk
Your journey from Skype for Business to Teams - Beezy
Office 365 & SP Connect in Haarlem, October 2019
Moving from Skype for Business is not a simple upgrade. It requires a whole new way of working, confronting employees with a lot of new apps and features. It's a first step towards team collaboration. It immediately opens the door to the next required step: organizational collaboration, knowledge sharing and communication.
Meetings are ideal for connecting groups of people together to give everyone a voice and screen to share. These can be for many to many collaborations where everyone has an equal level of participation.
Live events are intended to give one or few people the ability to broadcast to large groups, while maintaining control of the content that is shared across screens and audio. These are meant for one to many communications where the host of the event is leading the interactions and the audience participation is primarily to interact with the content being shared by the host.
A fresh new experience
Project offers a redesigned user experience that is simple and intuitive. Teams can quickly add new members and set up tasks, and then easily switch between grids, boards, or timeline (Gantt) charts to track progress. And because Project is part of the Microsoft 365 family, project teams can save time and do more with built-in connections to familiar apps like Microsoft Teams and Office.
Animated image of a timeline being worked on in Microsoft Project.
Collaboration made easy
Designed to do much more than just track progress, Project works with Teams to support collaboration and make it easy to manage all aspects of a team project, including file sharing, chats, meetings, and much more. Team members in scattered locations can even edit tasks simultaneously, so they can get more done together, no matter where they are. To help teams stay on track, Project offers an automated scheduling engine based on effort, duration, and resources.
Some great information on Microsoft Teams.
Worth a quick browse.
Replaces all your document storage needs with full security.
Guaranteed to improve efficiency & collaboration levels
Crisis communication App - A Power Platform App from MicrosoftDavid J Rosenthal
Search Results
Featured snippet from the web
The Crisis Communication app provides a user-friendly experience to connect users with information about a crisis. Quickly get updates on internal company news, get answers to frequently asked questions, and get access to important information like links and emergency contacts.
UNIVERGE BLUE™ CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and files sync, share and backup capabilities.
Enabling Remote Work With Microsoft Teams, Virtual Desktop, Office Apps and S...David J Rosenthal
Microsoft is here to help you during this challenging time. We think about how we can help in two core ways – one, helping people stay productive, helping your end users stay productive while working from home. Secondly, we help you secure your digital estate and devices.
When we think about helping people stay productive, Microsoft provides organizations with the ability to
Enable people to meet and collaboration from home
Deliver solutions to drive engagement using virtual events and communications
We make productivity applications available on any device
We deliver the best virtual desktop experience so your users can be productive on their desktops or any application remotely
Security is paramount when enabling these end user scenarios. We can help you
Manage identities and secure application access
Secure devices whether they are managed or employee owned
When you partner with NEC, your company is backed 100% by us. NEC’s 360° approach to Channel Partner success makes it easy to sell, set up, manage, and support cloud services while earning more revenue, owning your customer relationships, and building value for your businesses. Visit https://www.univergeblue.com/partners to learn more about UNIVERGE BLUE and Partnering with NEC.
Read how Synoptek has proven to be an excellent partner for companies looking to streamline their IT infrastructure, efficiently manage operations globally and reduce operating costs.
The leading company in the field of automation for security and monitoring of the environments
has chosen Cisco technology to interconnect locations and subsidiaries internationally through a
communication architecture and integrated data collaboration with voice and video.
Nexsus has subsequently designed IVRS item referred to as "Interact" along with OBD item referred to as "Medial" plus a mix of both combination of IVRS along with Outbound Keying in (OBD) referred to as "Call Balance", to deal with your rising needs with the ITES market.
Strategic IT Transformation Programme Delivers Next-Generation Agile IT Infra...Cognizant
The strategic use of the new technology enables Standard Life’s IT group to focus on generating business innovation and directly supporting business stakeholders in areas such as customer engagement while Cognizant manages the provisioning of Infrastructure as a Service.
Informa Solutions Pte Ltd is one of the known System Integrator, Software Solutions and IT Services providing company in Singapore and other Asia Regions. As a well established company, we are offering cost effective solutions on IT Support & Maintenance, IT Infrastructure Services, Web Portals, Professional Services, Document Management System, Mobile Applications and Application Services to a wide spectrum of clients
Tableau’s predictive modeling feature allows users to leverage powerful statistical models to build and update predictive models efficiently while giving them the flexibility to select their predictors, collaborate on the model results within other table calculations, and comprehend and examine a large volume of data. Go through this presentation to discover how Tableau’s predictive modeling feature allows users to leverage powerful statistical models to build and update predictive models efficiently.
3 Reasons Why Manufacturing Companies are Moving to Dynamics 365FONandita Nityanandam
In today's competitive landscape where manufacturers need to seamlessly connect devices, departments, and people across geographical boundaries, Dynamics 365, with new-age collaboration, productivity, and intelligence features, allows them to streamline every aspect of their manufacturing business while constantly enhancing employee productivity and customer satisfaction. Go through this presentation to know the top reasons for moving to Dynamics 365FO.
Top 3 Trends that will Dominate the Banking Industry in 2021Nandita Nityanandam
Embracing top trends in banking can help overcome traditional banking challenges, improve back-office efficiencies, accelerate delivery of digital products/services, reduce costs, and improve risk management. Go through this presentation to uncover top trends in the banking industry.
Digital Transformation Myths Debunking 3 Common ConfusionsNandita Nityanandam
In today’s era, if a business wants to succeed, it needs to digitally transform itself. And although digital transformation can lead to several benefits, the many myths surrounding digital transformation often restrict organizations from embarking on the journey towards sustained innovation. Go through this presentation to debunk common myths around digital transformation.
Read how Synoptek, with SharePoint Development Services, helps companies can create a centralized, integrated, single source of truth to ensure real-time data access as well as data accuracy.
Embracing game-changing trends and innovations across telehealth, SDOH data integration, AI and gene editing is a great way to build on a promise of a better tomorrow. Go through this presentation to know the top healthcare trends to embrace in 2021.
Read how Synoptek has proven to be an excellent partner for companies looking to improve their online presence, e-commerce websites and make personalized modules for customers.
Read how Synoptek has proven to be an excellent partner for companies looking to streamline their business processes and improve their finance and operations.
The pace and scale of technology advancements have created extraordinary avenues for businesses to grow. But with opportunities come risks, which need to be constantly navigated. Read this blog to uncover the top 5 cybersecurity trends to watch out for in 2021 and beyond.
In today's dynamic and constantly changing world, businesses must evolve quickly and become more agile to the changes around them. Outsourcing help desk services will save you money, enable service around-the-clock, and improve customer satisfaction levels while allowing you to focus on the things that matter most to your business.
Organizations can benefit greatly by allowing an outsourced IT team to manage information technology functions. Here are the top 15 reasons to consider IT Outsourcing for your business.
Read how Synoptek has proven to be an excellent partner for the companies looking to minimize security risk levels and has helped them take preventive and protective measures.
MICROSOFT DYNAMICS 365 FOR FINANCE AND OPERATIONS UPGRADENandita Nityanandam
The client wanted to upgrade its existing ERP application from Dynamics AX 2012 to Dynamics 365.
Performed the upgradation of their ERP application from AX 2012 to Dynamics 365
The client required support for their existing Dynamics 365 platform to help them synchronize business operations, reduce complexity, and improve sales and service performance. They asked Synoptek to integrate CRM with Dynamics AX and Dealer Service System.
Synoptek has built a central warehouse to organize all the data of a Media firm for in-depth analysis, reporting, and tracking daily performance. It also implemented BI concepts in their existing telemarketing dialer application.
Marketing planning and performance measurement solution business caseNandita Nityanandam
Synoptek developed a product that serves as a single source for marketing planning, team collaboration and performance measurement, and brings an end to the never-ending woes of marketers in terms of executing their operations and bringing insight into their day-to-day activities.
SYNOPTEK - MICROSOFT DYNAMICS 365 FOR SALES IMPLEMENTATION Nandita Nityanandam
Synoptek implemented Dynamics 365 for Sales module that supports the sales process from acquiring a new lead through the close of a sale. With this module the client wanted to manage leads, opportunities, accounts and contacts.
Read more: https://synoptek.com/business-process-and-software-solutions/business-applications/
Synoptek health assistant_mobile_app_business_case_april_2020Nandita Nityanandam
Synoptek developed a Health Assistance Mobile App that helps users to manage their patients’ vitals by connecting with various devices to measure glucose level, blood pressure, weight, and other activitiesfor a Patientcare Solutions Provider
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
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2. Microsoft Teams Phone System
Implementation Services Enable an
Aerospace Leasing Company to
Simplify Administrative Needs and
Save Costs
2
3. CASE STUDY
3
A private-held fleet leasing company that has
approximately 500 owned, managed, and
committed commercial jet aircrafts leased to
approximately 90 airlines in over 45 countries.
The leasing company was successfully
able to set up a modern phone system
across their enterprise. Synoptek was
extremely flexible with their needs,
accommodating a series of delays
stemming from COVID as well as other
migration needs. The company can now:
• Make the most of a fully integrated
solution leveraging Microsoft 365
• Drastically simplify their
administrative needs
• Enjoy a single profile for employees
in their entire IT system
Synoptek helped in migrating their existing phone system from the parent company. As part of
the engagement, Synoptek implemented a range of systems including:
• Microsoft Teams Phone System for PBX capabilities
• eFax for seamless online fax
• Poly CCX Series desk phones
• Global VoIP services
As a global company with users stationed in various countries, Synoptek was able to provide
local dial tone for staff located outside of the United States, enabling the leasing company to
maintain a unified communications platform globally.
BENEFITS
SOLUTION
As a carve-out of a large Fortune 100
company, the leasing company needed to
implement 100% of its entire corporate
information technology and information
systems as well as migrate from the
parent phone system. They were looking
to engage with a partner who could
oversee a complete and full migration of
the company’s entire IT systems. They
conducted an RFP process to identify the
best IT company who could carry out the
technology migration. Synoptek was
selected as the beneficiary of the full IT
contract and Microsoft Teams
implementation was one of the services
provided.
BUSINESS NEED
4. Microsoft Teams Phone System
Implementation Helps a Private
Equity Firm Quickly and Efficiently
Setup a Remote Work Environment
Post COVID
4
5. CASE STUDY
5
XPV Water Partners, a Toronto-based private
equity firm that partners with, invests in,
advises, and assists companies in growth and
creating value. The private equity firm manages
over $400 million USD of investment capital
from some of the top institutional investors in
North America, Europe, Middle East and Asia.
As the pandemic struck, the private equity firm
had to quickly set up a remote work environment
so employees could seamlessly take up calls
and attend to customers from the comfort of
their homes. Partnering with Synoptek helped
the firm in:
• Successfully implementing Microsoft
Teams Phone System with Direct Routing
• Effectively executing a 100% work-from-
home strategy
• Completely replacing an existing cloud-
based telephony system with a set of
features delivered from Microsoft
• Tightly integrating Microsoft Phone System
features into their cloud experience
As part of the engagement, Synoptek:
• Helped the firm in purchasing and assigning Phone System and implementing Microsoft Teams Direct
Routing resulting in both savings and enhanced services.
• Transferred the existing phone numbers to new Teams numbers using the Teams Admin Center for
configuration of Phone.
• Configured auto attendants to enable external and internal callers to locate and place or transfer calls to the
right department, call queue, person, or the operator.
• Configured call queues to enable users to automatically put calls on hold, search for the next available call
agent to handle the call and enable callers who are on hold to listen to music.
• Configured numbers for services such as audio conferencing, auto attendants, and call queues.
• Enabled call forwarding that allows users to take calls from anywhere while also giving them the option of
forwarding to colleagues or to voicemail.
• Evaluated the benefits of headsets vs. desk phones and selected the best hardware deployment strategy
consisting of Poly’s CCX Series desk phones and various Poly Headsets.
BENEFITS
SOLUTION
As the pandemic struck, the firm wanted to
move to a fully-remote model, enabling
work-from-home for all its employees. Given
the fact that the Synoptek had previously
implemented the communications solution,
the private equity firm reached out to
Synoptek again to enable this work-from-
home environment. Synoptek
recommended implementing Microsoft
Teams Phone System as the perfect
solution to set up the remote environment
due to its excellent remote collaboration
capabilities and the lack of SIP which is
usually challenging for home users.
BUSINESS NEED
6. Conclusion
6
• Through Microsoft Teams Phone System, a company can migrate its entire IT
systems, employees can get a single profile, work from home can be eased and
simplify administrative needs.
• Synoptek has proven to be an excellent partner for companies looking to get an
effective communication platform for its enterprise and set up modern phone system
across the enterprise
7. Synoptek Overview
Consulting,
IT Leadership and
Management
Business Process and
Software Solutions
Business Infrastructure
and System Solutions
Business
Applications
Workforce
Productivity
Product
Development
Cybersecurity
Infrastructure
Performance
Cloud
Advancement
Data Insights
Synoptek is a global systems integrator and
managed IT services provider that can
transform your business for the better. We
partner with organizations worldwide to help
them navigate the ever-changing technology
landscape, build solid foundations for their
business, and meet their business goals.
clients in
1200
countries
28
employees globally
800+
employee certifications
5000
Offices in
12
countries
3
Founded in 2001,
headquartered in
Irvine, CA
Financial
Services HealthCare
Manufacturing &
Distribution
Retail & Online
Software &
Technology
Higher Education
K E Y F A C T S
I N D U S T R I E S
O F F E R I N G S
8. • Security program diagnostics
• Unified endpoint security
• Cyber threat hunting
• SOC as a Service
• Ransomware defense
• Risk Management Framework
• Managed cybersecurity services
• Cloud strategy and planning
• Cloud assessment services
• Cloud transformation and migration
• Cloud management and optimization
• Managed cloud gateway
Synoptek Services Portfolio
• Business applications consulting
• Business technology evaluation
• Application integration
• Business application implementation
• Managed application support
• Business Intelligence consulting
• Data warehouse services
• Big Data engineering
• Data visualization and analytics
• Data science and AI
• Analytics as a Service
• Strategic workforce planning
• user enablement
• Digital workplace services
• Real-Time Communication (RTC)
services
• Product development
• Application modernization
• Application support & maintenance
• Mobility and IoT
• Quality assurance
• UI/UX design and development
• DevOps
• Core IT infrastructure management
• IT cost management
• Managed database applications
• Managed IT services
• Data protection and security
solutions
• Data protection implementation and
management
• Data protection managed services
• Disaster recovery as a service
Technology Strategy and Planning M&A Planning Program and Project Management Service Management Assessment Assessment and Evaluation
Data Insights
Business
Applications
Workforce
Productivity
Product
Development
Cloud
Advancement
Cybersecurity
Infrastructure
Performance
BUSINESS
PROCESS &
SOFTWARE
SOLUTIONS
BUSINESS
INFRASTRUCTURE
& SYSTEMS
SOLUTIONS
Consulting, IT Leadership and Management
8
Note: This is a placeholder slide for Q&A.
About Synoptek
Synoptek is a global systems integrator and managed IT services provider that can transform your business for the better. We partner with organizations worldwide to help them navigate the ever-changing technology landscape, build solid foundations for their business, and meet their business goals.
Our service portfolio spans many different areas of technology needs – from cloud services, cyber security, business applications, BI, and product development.
We’ve been serving customers strategically since 2001, in partnership to help them realize their vision.
I’d like to thank you for your time and close out with a Q&A.
Talk Assistance:
Through our comprehensive set of services, we help organizations envision – and see the bigger picture; transform – by achieving their strategic goals with our technical skillsets; and evolve – by leveraging daily operations feedback.
Consulting, IT Leadership, and Management: Insights and leadership to move you forward
Business Applications: Business and operational efficiency to evolve your organization
Data Insights: Structure and insights to help organizations make informed business decisions for today and tomorrow
Product Development: The best approaches and methodologies to deliver the best product in the fastest possible time
Workforce Productivity: Innovative strategies and services to empower, motivate, and secure your workforce
Cybersecurity: Focused solutions to optimize cybersecurity posture
Cloud Advancement: Optimize infrastructure and applications on cloud for IT growth opportunities
Infrastructure Performance: Proactive management for guaranteed IT stability and compliance.