Presentations from our Microsoft Unified Comms & OCS 2010 event, held on 22nd June 2010 at Reading.

1. Tony Cocks
Unified Communications
Unified Communications tonyc@microsoft.com
tonyc@microsoft com

2. What we’ll cover
In no particular order
• The Microsoft approach to UC&C
The Microsoft approach to UC&C
– Unified Communications and Collaboration
• How it can impact your business
• The MS Tech involved
– Exchange, Office Communications Server, SharePoint
Exchange, Office Communications Server, SharePoint

3. So what is Unified Communications?
So what is Unified Communications?
• Ask 100 people, get 100 different answers
Ask 100 people, get 100 different answers
• But it’ll probably include some or all of these:
– IP Telephony, Web Conferencing, Unified Messaging, Video,
Presence, Instant Messaging, Fax to desktop
• Our take
Our take
– All this always available on every device and in every Microsoft
application.
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4. Some Trends
Mobility Business Flexible Gen Y
• Call me on my travel Workers • YouTube,
mobile... • Air travel 6% of • 9 to 5 wastes 45 Facebook, IM
• 60% to VM UK emissions mins/day • Employer to
• 27% on the • Focus on T & E • Home workers provide tools
road • Remote teams

5. Microsoft is in the Leaders Quadrant
Gartner Magic Quadrant for
Unified Communications, 2009
The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis of
how certain vendors measure against criteria for that marketplace, as defined
by Gartner. Gartner does not endorse any vendor, product or service depicted
in the Magic Quadrant, and does not advise technology users to select only
in the Magic Quadrant and does not advise technology users to select only
those vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific guide to
action. Gartner disclaims all warranties, express or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular
purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of
a larger research note and should be evaluated in the context of the entire
a larger research note and should be evaluated in the context of the entire
report. The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

6. Exchange
2010
OCS 2007 SharePoint
(CS2010) 2010

7. Security and
Compliance Conferencing
E‐Mail and
Calendaring.
VoIP Conferencing
IM and E‐mail, Cal, IM, Peer voice, doc
Unified Messaging Mobility Presence sharing/manage
BPOS
R2

9. Everything starts with Identity And Presence
Single User Identity User‐Centric Communication
Connect the Right Way
Connect the Right Way
Reduced Overload

10. Communicator
& Office Communications Server
• Instant Messaging
• Presence & Awareness
• Desktop sharing
D kt h i
• p
Softphone
• File sharing
• Conferencing
– Audio & Video
• Exchange integration

15. Live Meeting
Video Conferencing
Vid C f i
• Immersive virtual meetings
– Active speaker and panorama views
– Views synchronized with data
• Revolutionary experience
– Record and playback meetings
– Suitable for every meeting room
• Tandberg & Polycom Integration
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17. The Business Impact of UC
Good for Business. Better for the Earth.
Improving Business Decreasing Costs by
Decreasing Costs by Protecting the
Outcome by
Outcome by reducing travel, Environment
maximizing communications and by reducing travel
individual
individual IT costs
IT costs and commuting
and commuting
productivity and
fostering team
collaboration

18. Unified Communications
Brings Immediate Cost Savings and Efficiencies
Reduce Travel and Training Costs (20‐40%)
Reduce Travel and Training Costs (20‐
Replace internal meetings, in‐person training and customer / partner visits
Replace internal meetings, in‐
with voice and video conferencing
Reduce Office & Facility Costs (30‐40%)
Reduce Office & Facility Costs (30‐
Reduce office space per employee and improve space utilization with
telework and remote working
and remote working
Reduce Telephony & Audio Conferencing Charges (10‐40%)
Reduce Telephony & Audio Conferencing Charges (10‐
Replace long distance and audio conferencing call charges with VoIP and
save the cost of office move for phones
Reduce the Cost of Voice Mail (20‐60%)
Reduce the Cost of Voice Mail (20‐
Replace and consolidate disparate voice mail and fax systems with Unified
Replace and consolidate disparate voice mail and fax systems with Unified
Messaging
Reduce IT Infrastructure and Administration Cost (up to 50%)
Extend existing investment while optimizing IT infrastructure by
consolidating servers and multiple vendor solutions
Note: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.

19. So what are people telling us...

20. Worry not about...
Worry not about
• Where people are
Where people are
• Which device/number they are using
• VPN connectivity (mostly)
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• Bandwidth – coverage/availability (mostly)
• Location centric meetings
• Home workers/swine flu/childcare issues/snowed in (mostly)
Home workers/swine flu/childcare issues/snowed in (mostly)
• Weird keypad incantations (#41##27**3)

21. Side effects
Side effects
• Presence is king
Presence is king
• Calendar centricity
• Organisational cohesion
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– No one falls off the grid
Cultural
• Flattens the organisation
• Short emails off loaded to IM
• Conversations migrate across media
– IM Phone or IM Email or IM Video or IM LiveMeeting
IM.Phone or IM.Email or IM.Video or IM.LiveMeeting

22. to vis hings see
The first place to go is http://www.microsoft.com/uc
aces t sit, th s to s
Exchange 2010
E h 2010
Exchange 2010 Cost Savings Calculator
http://www.microsoft.com/exchange/2010/en/us/Exchange‐Calculator.aspx
Forrester “Total Economic Impact” study which concludes organizations can expect a payback period of less than six months with Exchange 2010.”
http://download.microsoft.com/download/7/5/0/75068B44‐0A70‐4BBF‐9824‐01ECF076F7AE/TheTotalEconomicImpact_pdf_11042009.pdf
Exchange Connections
http://www.thenewefficiency.com/exchangeconnections
Forefront for Exchange 2010
http://edge.technet.com/Media/FPE‐vs‐FOPE‐and‐Exchange‐2010‐‐Secure‐messaging‐with‐Forefront/
Microsoft.com Exchange 2010 Website
http://www.microsoft.com/exchange/2010/en/us/default.aspx
OCS 2007 R2
The current version of Office Communication Server website
http://www.microsoft.com/communicationsserver/en/gb/product information.aspx
http://www.microsoft.com/communicationsserver/en/gb/product‐information.aspx
Business Value of 2007 R2
http://www.microsoft.com/communicationsserver/en/gb/business‐value.aspx
CS ‘14’
Communicator 14 Website
Communicator ‘14’ Website
http://www.microsoft.com/communicationsserver/cs14/en/us/new‐features.aspx
VoiceCon Orlando keynote, Next Generation Telephony Whitepaper, and IP PBX RFP Response
http://www.microsoft.com/communicationsserver/en/us/whats‐new.aspx
Partner Announcement Overview and links
Pla
http://blogs.technet.com/uc/archive/2010/03/23/partners‐announce‐solutions‐to‐complement‐microsoft‐communications‐server‐14.aspx
http //blogs technet com/uc/archive/2010/03/23/partners announce solutions to complement microsoft communications server 14 aspx
MPN Microsoft Communications Server “14”
https://partner.microsoft.com/global/40043916

23. Thanks
Tony Cocks
tonyc@microsoft.com
bingethinking
http://www.tonycocks.co.uk/
http://www.bingethinkinghistory.com/
http://uk.linkedin.com/pub/tony‐cocks/0/22b/331

24. Communicator 2010
Communicator 2010

25. Critical Voice Feature Coverage in “14”
14 Delivers (2H 2010):
• Enhanced 9‐1‐1 for North America
• Survivable Branch Appliances
• Call Admission Control OCS 2007 R2
• More & cheaper phone models • Single Number reach
• Call Park, Malicious Call Trace, and other • Attendant Console
features 12% • Response Groups
• Additional data center survivability 17%
• SIP Trunking
options • Dial‐in audio conferencing
Higher def video
• Higher def video
OCS 2007 • Workflow activities for UC
• “Anywhere Access”
• IM & Rich Presence
•M t
Most common voicei
features
• Unified messaging
Audio and video
• Audio and video 71%
conferencing
• Desktop integration

26. W14 ‘Optimized for’ IP Phones
Price
High
Polycom CX3000
Polycom CX700¹
Mid
Polycom CX600 Aastra 6725 iP
Polycom CX500 Aastra 6721 iP
Location
L ti
Common Area Office desk Office desk Conference
– Will be available in W14 (Low) (High) Room
1 – Last update

27. Developer developer developer
Developer, developer, developer
g pp
• Silverlight & WPF support
• Find/Browse people
• View availability, photo,
y, p ,
location
• Check contact card
• Click to communicate
• Host and run custom apps in:
• Conversation window extension
• Contact Card extension
• Extend menus to launch custom
Extend menus to launch custom
apps