Workspace of the future transition to uc

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  • presentation title In that sort of collaborative environments - to REACH easily & BE REACHED easily – become essential we believe/our vision is that the notification of the reachability of a person to work with OR a group to collaborate with becomes key The notification is done by means of a «  Presence identicator », RT identification of a person/resources reachability So, « the presence » from 3 perspective -1 – from the notification of the reachability of a person identified as knowledgeable in specific matter (SME), to a succesfull fixed or mobile phone call (first time), enriched by conferencing call to involve other members & share documents, potentially enriched by Video 2- presence notification becomes a crystallization point for integrating the different communication channels through clients, API’s,… 3- will become ubiquitous in fixed or mobile communication tools client, web based, embedded in business applications (office or ERP – CEBP)
  • presentation title integrated operator with expertise in unified communication elements and real-time communications messaging: 1M enterprise mailboxes, 610K Microsoft Exchange users (May 2009) ~260,000 on Managed Microsoft Exchange 350,000 on Hosted + Flexible + Integrated (June 2008) VoIP/IPT : over 5 00 customers, 9,000 sites, 340,000 IP phones IPT International - 110,000 managed, 190,000 backlog = 300,000 sold (April 2009) IPT France - ~210,000 maintained and managed (April 2009)  mobility: 9M business users, 1.2M Business Everywhere customers; plus extensive consumer experience partner certifications Microsoft Gold and Cisco Advanced UC certified partner 500 Microsoft certified personnel 100 Cisco-certified Consultants, 350 operations specialists worldwide market leading customer satisfaction “ Outstanding performance”, Telemark ICT Service Supremacy - 2008 “ Top 10 group of ICT, N° 1 slot for Customer Satisfaction global network for service delivery, local presence optimized network in 145 countries, local staff in 166 countries, 1,500 field engineers
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  • Workspace of the future transition to uc

    1. 1. workspace of the future transition to UC
    2. 2. a workspace changing drastically anywhere anytime anything globalization inherent to Client virtual workspace vs. traditional desks speed of reaction : economics events, natural disasters, etc. multiplication of end points and access consumerization of IT rising role of the knowledge worker sustainable development
    3. 3. current IT trends for the workspace area increase need for collaborative environment to respond to business critical situations increase mobility and features available <ul><ul><li>higher requirements for security and move to private clouds models (no local data stored on the workspace) </li></ul></ul><ul><li>convergence of end point functionalities (Mobile & Smartphone, desktops, laptops, Ipad?) </li></ul><ul><li>unified communications and collaboration maturity </li></ul>flexibility mobility security convergence
    4. 4. From legacy to Unified Communication
    5. 5. how – the approach <ul><li>potentially Orange to drive Blueprint for technology migration: </li></ul><ul><li>technology mapping vs requirements </li></ul><ul><li>user profiles for UC </li></ul><ul><li>architecture and standards </li></ul><ul><li>transformation </li></ul><ul><li>legacy transfer (± 3 months phase1) </li></ul><ul><li>Orange will manage the current state environment: </li></ul><ul><li>legacy takeover voice equipment </li></ul><ul><li>service desk </li></ul><ul><li>on-site support </li></ul><ul><li>end-state (TBD) </li></ul><ul><li>transformation to homogenous UC service catalogue </li></ul><ul><li>fully managed </li></ul><ul><li>eventually services from the cloud </li></ul>ongoing activity of process improvement, adapting the UC service catalogue towards users needs discovery & definition legacy transfer UC Blueprint for Transform. o ut-tasked e nd-state UC service catalogue <ul><li>discovery & definition </li></ul><ul><li>Analyse current situation and (commence TCO analysis?): </li></ul><ul><li>information inquiry </li></ul><ul><li>service model definition </li></ul><ul><li>service catalogue definition </li></ul><ul><li>quotation </li></ul>
    6. 6. unified communications and collaboration
    7. 7. collaboration services are key to enable these new ways of working Users work together share expertise and experience live a unique user experience reach and being reached access immediately to information Videoconferencing audio & web conferencing Unified messaging knowledge management Status / presence indications and instant messaging Telephony services Social networks Web communities Shared workspace Interoperability, cross sites infrastructures Security and access control
    8. 8. your pains today : complex infrastructure & disruptive user experience user !!! voice mail email telephony mobile phone instant messaging web conference video conference audio conference
    9. 9. your challenge : build a unique and cross technological secured communication experience Phase 1 : Unified communications <ul><li>Voice Communications </li></ul><ul><li>Video Communications </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Vocal and video Messages </li></ul><ul><li>Email </li></ul><ul><li>Collaborative work spaces </li></ul><ul><li>ANYTIME </li></ul><ul><li>Unique number </li></ul><ul><li>Unified messaging </li></ul><ul><li>Presence indications </li></ul><ul><li>ANYWHERE </li></ul><ul><li>Mobility </li></ul><ul><li>Unique inter-sites experience </li></ul><ul><li>ANY DEVICE </li></ul><ul><li>multi-publication </li></ul><ul><li>synchronisation </li></ul>IPPhone Visio / TV PC fax Phase 2 <ul><li>Business applications </li></ul>Partners Central units BUs Client mobile PDA Simplicity and unique experience for users Adaptability Efficiency Security
    10. 10. Target state – what do we offer ? Unified Communication service catalogues user profiles Standard Light Standard Business Option Option Collaborate Option Option Collaborate Everywhere Option Option   IP Telephony Unified Messaging Single Number IM & Presence              Mobility Suite Conference Audio, Web Video Contact Center Supervisor Console integrated with Business Talk and SIP trunking for international voice calls transport
    11. 11. Orange Business Together toward the workspace of the future <ul><li>unified communication services that bundle Best of breed </li></ul><ul><li>technologies with Orange skills and assets </li></ul><ul><ul><ul><li>complete line of integrated voice and visual communications solutions for collaboration tools </li></ul></ul></ul><ul><ul><ul><li>rich communication experience through native integration of voice, video, and UC infrastructure with Microsoft Lync 2010 </li></ul></ul></ul><ul><ul><ul><li>Polycom and Cisco phones, conference phones, unified conference station, and HD video </li></ul></ul></ul><ul><ul><ul><li>Survivable Branch Appliance & gateways </li></ul></ul></ul><ul><ul><ul><li>Orange Business Talk: SIP Trunking certified for voice for cheaper international voice transport </li></ul></ul></ul><ul><li>flexible service & delivery models </li></ul><ul><ul><li>design and integration expertise </li></ul></ul><ul><ul><li>ITIL® standards-based service management and ISO certification </li></ul></ul>
    12. 12. Concrete steps: PBX interoperability options <ul><li>add conferencing, presence & IM to the PBX </li></ul><ul><ul><li>new “Join From” feature rings the user’s PBX phone automatically </li></ul></ul><ul><ul><li>gives organization option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice </li></ul></ul><ul><li>enhance the PBX with full UC </li></ul><ul><ul><li>PBX phone left in place for transition, often with simultaneous ringing used to have both Lync and PBX phone ring </li></ul></ul><ul><ul><li>click-to-call (RCC) is an option for initiating or answering calls using PBX phone, but results in feature loss including mobile access and seamless escalation to conferencing </li></ul></ul><ul><li>replace the PBX with a complete UC solution </li></ul><ul><ul><li>Lync Server 2010 meets enterprise telephony requirements </li></ul></ul><ul><ul><li>connect directly to the PSTN, or to any PBX during transition phase </li></ul></ul>1 2 3
    13. 13. Orange Partners in the UC landscape native integration rich portfolio consultancy, integration managed services largest voice & video network Microsoft SIP certified best end user experience
    14. 14. our vision to reach people easily be reached easily
    15. 15. why Orange? <ul><li>integrated operator: messaging, telephony, mobility experience </li></ul><ul><ul><li>messaging: over 1M enterprise mailboxes, 600,000 Microsoft </li></ul></ul><ul><li>complete solution: consulting, integration, hosting and network </li></ul><ul><li>reduced risk of integration: rigorous testing guarantees it will work, plus SLAs ensure high availability for end users </li></ul><ul><li>flexible service model : integrated on your premise, hosted dedicated or shared (UCaaS cloud computing) and hybrid </li></ul><ul><li>ITIL ® based service for operational best practice, ISO certified </li></ul><ul><li>certified expertise: 600 Microsoft, Cisco & Avaya personnel with competencies in: </li></ul><ul><ul><li>unified communications : one of the few global service integrators with voice specialization, advanced UC </li></ul></ul><ul><li>market-leading customer satisfaction : World Record Award </li></ul>
    16. 16. thank you

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