The Power Of Unified Communications Vision Confidential Version


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I prepared this content for several talks and presentations for Unified Communications and Microsoft.

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  • Microsoft unified communications technologies use the power of software to deliver complete communications—messaging, voice, and video—across the applications and devices that people use every day.Integrating the experiences you associate with the telephone—phone calls, voice mail, and conferencing—the work you do on a computer—documents, spreadsheets, instant messaging, e-mail, and calendars fundamentally change the way people work.We believe unified communications will transform business in the coming decade in the same way e-mail changed the business landscape in the 1990s.When phone services become software, are managed by a server, and are delivered to desktop applications, many interesting things happen.
  • > 1:0<OCS R2 LaunchIn February of this year we launched Office Communications Server 2007 R223,000 registered users at our virtual launch41 press articlesOver 100 partners participated at our virtual launchAnalyst It’s great to see how many analyst believe in the software based approach to Unified CommunicationsAmong companies considering UC adoption more than a third listed Microsoft OCS as the first option -Brent Kelly.Microsoft is solving enterprise communications problems – Marty Parker
  • > 1:0<OCS R2 LaunchIn February of this year we launched Office Communications Server 2007 R223,000 registered users at our virtual launch41 press articlesOver 100 partners participated at our virtual launchAnalyst It’s great to see how many analyst believe in the software based approach to Unified CommunicationsAmong companies considering UC adoption more than a third listed Microsoft OCS as the first option -Brent Kelly.Microsoft is solving enterprise communications problems – Marty Parker
  • > 1:30<Based on the interviews with the 15 existing Microsoft UC customers, Forrester constructed a TEI framework for a composite organization (see below), and the associated ROI analysis illustrating the financial impact areas. As seen in Table 1, the risk-adjusted ROI for the composite company is 563%.Internal and external collaboration is of highest importance.• With a dearth of candidates with sufficient skills in digital marketing, hiring qualified staff is difficult. The firm must make the most of its existing talent and maximize retention.• High-value workers are separated from each other geographically; 80% of them do not work at the headquarters office.• Client relationships are long-standing, thus offering impetus for deeper communications across firewalls. Nevertheless, most clients maintain relationships with several digital marketing agencies; new initiatives and even extensions of existing projects are frequently put up for competitive bid.• The organization is forward-thinking and readily adopts new technologies when the products can be demonstrated to provide business value.
  • > 1:00< 
  • Presenter can review this page for more detail -
  • OCS 2007 R2 will be available in February 2009Presenter can review this page for more detail -
  • Investment protection – keep existing phones while adding new devicesPromote IM sessions to voice & video conferencingUC experience inside & outside the enterpriseDevice Manufacturers:ASUSTek Computer LG-Nortel Co. LtdMicrosoft NEC CorpPlantronics IncPolycom IncSAMSUNGTatung CoViTELiX
  • Talking Points:In this presentation I provided you an overview of the most recent Exchange investments and innovations (namely Exchange Server 2007 and Exchange Server 2007 SP1), as well as a glimpse into our product investments for the next release (code named Exchange “14”). This roadmap slide offers you a brief timeline around the delivery of these various offerings. These dates are subject to changes, but as the last 12+ years have demonstrated, Exchange seeks to ship a high-quality, major product release every 2 to 4 years. As such, we are currently scheduled to deliver Exchange “14” in the second half of calendar year 2009. This calendar year (2008), Microsoft Online plans to make generally available Exchange Online (based on Exchange Server 2007). For more information, and a chance to test drive this service, visit Objective:Provide timeline roadmap of our recent and next generation Exchange Server releases. This is subject to change without notice and should only be shared under NDA, since we have not yet publicly disclosed Exchange “14”.
  • > 4:00<The other source of your economic impact will be by avoiding unnecessary cost such as:• Desktop telephone sets• PBX equipment• Unified Messaging systems Tape back-ups Fax machines• Antivirus, Antispam solutions Compliance solutionYou need to THINK DIFFERENTLY!
  • The Power Of Unified Communications Vision Confidential Version

    1. 1. Unified Communications, Microsoft<br />Daniel Jonathan Valik<br />Product Technical Specialist –<br />Unified Communications<br /><br />
    2. 2. Why Unified Communications?<br />
    3. 3. What Communications look like today in the workplace<br />Inconsistent User Experience<br />Separate Management and Security<br />No Common Platform<br />VoiceMail<br />PSTN/VoIP phones<br />E-mail & IM<br />Web <br />Conference<br />Video<br />Conference<br />Audio<br />Conference<br />Multiple Directories<br />Communications Overload | Disparate &Complex Networks | High Costs<br />Microsoft’s Vision for Unified Communications<br />Use the power of software to deliver complete communications - messaging, voice, and video - across the applications and devices that people use every day.<br /><br />
    4. 4. <ul><li>Wework in teams
    5. 5. Wewanttoreachotherpeople easy
    6. 6. Wedon´twanttouse 1000 toolsandprograms
    7. 7. Wehaveto save costs!
    8. 8. Today itiscriticaltohavetherightinformation
    9. 9. Wewanttobe mobile withthe same access!</li></li></ul><li>Momentum in Microsoft UC<br />„…um die Vorgabe des Andritz Group Managements bezüglich Einsparungspotenzialen bei den Reise- und Telefonkosten umzusetzen, wurde das Projekt „Microsoft Office Communications Server 2007 (OCS)“ mit dem Schwerpunkt Audioconferencing und Informations-/Applikationssharing mit Erfolg durchgeführt. Die Andritz AG geht davon aus, dass sich das Projekt aufgrund der Einsparungen innerhalb von 6 Monaten amortisieren wird.“<br />Alfred Reitmaier<br />April 2009, Senior Manager Network & Communications<br />
    10. 10. Momentum in Microsoft UC<br />Microsoft has extended its software approach into voice to provide a comprehensive solution offering with open plug-in interfaces to enable Web developers to develop innovative UC applications. <br />Which UC Vendor Offers The Best Value Proposition? <br />January 7, 2009 <br />Elizabeth Herrell (Forrester) <br />When companies considering UC adoption were asked which vendor first came to mind, more than a third listed Microsoft OCS. <br />WainhouseResearch (quoted in CRM Magazine article ‘Is Microsoft Winning the CRM race?” <br />July 2008, E. Brent Kelly <br />I think it's becoming completely clear that Microsoft is going to perform a long-term role in the unified communications market" <br />Office Communications Server 'R2' Targets PBXes  ( <br />February 3, 2009 (R2) <br />Brian Riggs (Current Analysis) <br />Microsoft is solving enterprise communications problems differently. <br />Microsoft OCS R2 Hits the Streets (No Jitter) <br />February  9, 2009 <br />Marty Parker (UniComm Consulting) <br />
    11. 11. Economic Impact of UC<br />The study shows the following benefits for a 4,000 employee organization over a 3 year period: <br />The Total Economic Impact TM of Microsoft Unified Communications Products and Services”, A commissioned study conducted by Forrester Consulting on behalf of Microsoft.<br />
    12. 12. Unified Communications Ecosystem<br />System Integrators<br />Microsoft® RoundTable™, renamed the Polycom® CX5000 Unified Conference Station, will be available through Polycom and its extensive channel network<br />Devices<br />ISVs<br />Aspect celebrates one year anniversary of our global strategic alliance by delivering the UC capabilities to industry leaders such as Quicken Loans and Global Crossing<br />Software<br />Servers<br />Lenovo ThinkPad X301, T400 and T500 laptops are now optimized for Microsoft Office Communicator 2007<br />Network <br />
    13. 13. Messaging<br /><ul><li>E-mail
    14. 14. Calendaring
    15. 15. Unified Messaging</li></ul>Communications <br /><ul><li>Instant Messaging
    16. 16. Conferencing
    17. 17. Enterprise Voice</li></ul>Identity & presence<br />Microsoft Unified Communications<br />
    18. 18. How Companies Are Moving Forward<br />Tomorrow<br />Today<br />Communications Platform<br />Value-Added Feature Servers<br />LCS / OCS<br />Exchange<br />Office System<br />AD<br />PBX / IP-PBX<br />Smart Unified Clients<br />Consistent Experience<br />Streamlined Communication<br />BusinessApps<br />Operational Control<br />Extensible VoIP Foundation<br />
    19. 19. Looking Ahead<br />TOMORROW<br />Complete software powered voice for all<br />Optimizing voiceand conferencing<br />Next generation communications formobile workers<br />“This new release puts Microsoft on a rapid path to deliver voice software that does much more than a network PBX and with much less cost.”<br />Stephen Elop, PresidentMicrosoft Business Division<br />October 14, 2008<br />
    20. 20. <ul><li>Streamlined Communications
    21. 21. Click to communicate in Microsoft Office
    22. 22. Deliver user-friendly VoIP capabilities
    23. 23. Deliver Web/Audio/Video Conferencing
    24. 24. Work together in real-time from anywhere
    25. 25. Operational Control
    26. 26. Centralize provisioning & simplify management
    27. 27. Enterprise class security and compliance
    28. 28. Professional-grade reliability and scale
    29. 29. Software-powered VoIP Foundation
    30. 30. Build on existing telephony infrastructure
    31. 31. Deliver VoIP, Conferencing, IM on AD</li></ul>More<br />
    32. 32. R2<br /><ul><li>Next-Generation Collaboration
    33. 33. Dial-in audio conferencing
    34. 34. Desktop sharing
    35. 35. Persistent group chat
    36. 36. Enhanced Voice and Mobility
    37. 37. Attendant console and delegation
    38. 38. Call ‘response group’ workflow
    39. 39. SIP Trunking (direct OCS – PBX integration)
    40. 40. Mobility and single number reach with OCS Mobile for additional mobile platforms</li></li></ul><li><ul><li>Virtual Conference Room Experience
    41. 41. Persistent panoramic view
    42. 42. Active voice and video switching
    43. 43. Portable and flexible
    44. 44. Easily move devices between rooms
    45. 45. Record and playback complete meetings
    46. 46. USB for Audio and Video</li></li></ul><li>Devices: Optimized for Office Communications Server<br />Jabra GN2000 USB Headset <br />LG-Nortel USB Phone <br />LG-Nortel IP Phone 8540 <br />Polycom CX100 Speakerphone <br />Polycom CX400 Cordless Phone <br />Jabra GN9350 Headset <br />Polycom CX200 USB Phone <br />Polycom CX700 IP Phone <br />ViTELiX VX-100 <br />ViTELiX VX-200 Duo <br />NEC UC USB Phone <br />Samsung<br />SyncMaster225UW <br />ASUS S7F Notebook <br />LG-Nortel Bluetooth Headset <br />Investment Protection: Keep existing phones while adding new devices<br /><br />
    47. 47. SP1<br /><ul><li>Optimize for Software + Services
    48. 48. Deliver e-mail archiving solution
    49. 49. Better protect communications
    50. 50. Manage inbox overload</li></ul>2009<br /><ul><li>Microsoft hosted enterprise messaging solution
    51. 51. Centralized, Web-based configuration and admin
    52. 52. Financially backed service level agreements</li></ul>2008<br />2007<br /><ul><li>Public Folder access in Outlook Web Access
    53. 53. Standby Continuous Replication (SCR)
    54. 54. Additional Exchange ActiveSync Policies</li></ul>2006<br /><ul><li>Unified Messaging and more efficient collaboration
    55. 55. Outlook experience from desktop to mobile
    56. 56. Performance and scalability optimization</li></ul>Microsoft Exchange Roadmap<br />
    57. 57. <ul><li>Unified Messaging
    58. 58. Single Inbox for E-mail, Voice Mail, and Fax
    59. 59. Speech-enabled auto attendant
    60. 60. Voice Access from any telephone
    61. 61. Anywhere Access
    62. 62. Rich UX on the desktop, mobile, and web
    63. 63. Quick access to people and resources
    64. 64. Access to SharePoint content without a VPN
    65. 65. Mobile Device Integration
    66. 66. Office Outlook Mobile
    67. 67. Device Policy Enforcement</li></ul>More<br /><br />
    68. 68. “14”<br /><ul><li>Increase operational flexibility
    69. 69. Deployment flexibility
    70. 70. Continuous availability
    71. 71. Simplify Administration
    72. 72. Streamline communications
    73. 73. Manage Inbox overload
    74. 74. Enhance Unified Messaging
    75. 75. Anywhere Access and collaboration
    76. 76. Deliver increased visibility and control
    77. 77. Protect communications
    78. 78. Compliance and archiving</li></li></ul><li>Developer platform enhancements<br />
    79. 79. OCS 2007 Platform Architecture<br />3rd Party Client Apps<br />3rd Party Client Apps<br />3rd Party Extensibility<br />3rd Party Apps<br />SIP Processing Language and Routing Extensibility<br />3rd Party Apps<br />3rd Party Apps<br />3rd Party Apps<br />3rd Party Apps<br />3rd Party Apps<br />Client <br />Middle Tier<br />Server<br />Milan (Workflow)<br />Workflow<br />Activities<br />Office<br />Communicator<br />Wave 13 UCMA 2.0<br />*Speech<br />Platform<br />Services<br />AJAX<br />Services<br />And<br />Controls<br />Ooty Signaling<br />Ooty Media<br />Ooty Speech<br />Server<br />Managed<br />API<br />Unified Communications Client API<br />Wave 12 UCMA 1.0<br />Office Communications Server<br />SIP/SIMPLE Infrastructure<br />
    80. 80.
    81. 81.
    82. 82. 3DLive<br />DASSAULT<br />SYSTEMES<br />
    83. 83. Communications Enabled Business Applications<br />Visual Studio 2008<br />UC Windows Workflow Foun-dation Activities<br />
    84. 84. Avoid Unnecessary Costs<br />End user hard phone devices vs. soft phones<br />Additional routers, switches and power backup<br />Hardware Based IP Telephony Decision<br />Think differently!<br />Additional power to run and cool network gear<br />Additional VPN equipment for remote workers<br />Power Over Ethernet switches and cooling costs<br />
    85. 85. Questions? <br />© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.<br />The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<br />