SlideShare a Scribd company logo
Since 1989, Metro Sewer and Plumbing Services Inc. has been the premier
Chattanooga plumber. Dedicated to solving the toughest plumbing problems
as efficiently as possible.
Bringing new levels of respect and accountability to the profession, Metro
Plumbing is leading the industry in the use of technology and processes
that clearly separate them from the rest of the pack.
In their first month training on Cardone University, Metro Sewer & Plumbing increased
their sales by 50%.
Objectives
	 • Provide consistent daily training
	 • Improve follow up & prospecting practices
	 • Increase sales volume
Solution
	 • Daily training expectations on Cardone U.
with incentive for engagement
	 • Install a culture of possibilities  optimism
Results
	 • Average increase of 37% per ticket in first 30
days of launching Cardone University
	 • An additional increase of $139 in the second
month on Cardone University
	 • Shortened process of onboarding
	 • New culture helped to identify problem
employees to be removed
Case Study
SALES 800.368.5771
INFO@GRANTCARDONE.COM
CARDONEUNIVERSITY.COM
Challenge
“As a manager, I had a hard time coming
up with content regularly, and honestly
with our team being all spread out - it’s
hard to be in 4 places at once,” says
General Manager, Drew Hardin.
Growing a company with several field
technicians in various locations at any
given time yet be able to distribute
consistent training that they can each
access from anywhere, anytime.
Results
After just two months of utilizing Cardone
University daily training, we have seen a notable
increase in our average ticket. We are thinking
bigger and expanding our reach within the
region - applying the 10X mentality. We are
seeking out more corporate contracts while
maintaining great customer service to our
residential customers.
Owner: Mark Hardin
General Manager: Drew Hardin
Office/Dispatch: Kelly Hardin
Approach
The entire company trains on Cardone
University daily. We have huddles every
morning to stay on the same page.
In addition to Fundamentals, we have
added training from the 100 Ways to
Stay Motivated curriculum.
Company wide we adapted a culture of
Positivity, posting the “No Negativity”
signs in the office and lunchroom.

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Metro plumbing case study

  • 1. Since 1989, Metro Sewer and Plumbing Services Inc. has been the premier Chattanooga plumber. Dedicated to solving the toughest plumbing problems as efficiently as possible. Bringing new levels of respect and accountability to the profession, Metro Plumbing is leading the industry in the use of technology and processes that clearly separate them from the rest of the pack. In their first month training on Cardone University, Metro Sewer & Plumbing increased their sales by 50%. Objectives • Provide consistent daily training • Improve follow up & prospecting practices • Increase sales volume Solution • Daily training expectations on Cardone U. with incentive for engagement • Install a culture of possibilities optimism Results • Average increase of 37% per ticket in first 30 days of launching Cardone University • An additional increase of $139 in the second month on Cardone University • Shortened process of onboarding • New culture helped to identify problem employees to be removed Case Study SALES 800.368.5771 INFO@GRANTCARDONE.COM CARDONEUNIVERSITY.COM Challenge “As a manager, I had a hard time coming up with content regularly, and honestly with our team being all spread out - it’s hard to be in 4 places at once,” says General Manager, Drew Hardin. Growing a company with several field technicians in various locations at any given time yet be able to distribute consistent training that they can each access from anywhere, anytime. Results After just two months of utilizing Cardone University daily training, we have seen a notable increase in our average ticket. We are thinking bigger and expanding our reach within the region - applying the 10X mentality. We are seeking out more corporate contracts while maintaining great customer service to our residential customers. Owner: Mark Hardin General Manager: Drew Hardin Office/Dispatch: Kelly Hardin Approach The entire company trains on Cardone University daily. We have huddles every morning to stay on the same page. In addition to Fundamentals, we have added training from the 100 Ways to Stay Motivated curriculum. Company wide we adapted a culture of Positivity, posting the “No Negativity” signs in the office and lunchroom.