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Dale Carnegie Presentation
- 1. Dale Carnegie Training® Your Global Engagement Partner Presented by: Oscar Toscano
- 2. History Dedicated Coaches Coaching in the Moment Global Network Rapid Results Who We Are Global Network With offices in over 80 countries and in 30 languages, we provide a consistent and localized solution to any of your offices worldwide. Algeria Antigua Argentina Australia Austria Bahrain Barbados Belgium Brazil Cameroon Canada Chile China Costa Rica Côte d'Ivoire Cyprus Dominica Dominican Republic Ecuador Egypt El Salvador France Germany Greece Grenada Guam Guatemala Guyana Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Kuwait Lebanon Libya Luxembourg Macau Malaysia Monaco Mauritius Mexico Montserrat Morocco New Zealand Norway Panama Paraguay Philippines Portugal Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia South Africa South Korea Spain St. Kitts St. Lucia St. Maarten St. Vincent Suriname Sweden Switzerland Taiwan, R.O.C. Thailand The Netherlands Trinidad & Tobago Tunisia Turkey United Arab Emirates United Kingdom United States Venezuela Vietnam “Coaching for the Moment” • A unique coaching style • The trainer catches the ineffective habit or tendency when it happens, offers a redirect or correction and then coaches for immediate implementation. • This allows for quick adoption and changed performance. Rapid Results • Our coaching creates performance breakthroughs in a wide range of key areas. • Your team will start seeing across-the board results in just a few days. History • In October of 1912, Dale Carnegie taught his first public- speaking class in New York City. • Today, we are a worldwide network, continuously reinventing ourselves and our offerings to stay competitive in an ever changing market. • It’s this skill & experience that we can bring to you as a client. Dedicated Coaches • Our coaches have real world business experience. • They come from around the globe, training in over 30 languages worldwide. • They undergo a minimum of 250 hours of in-house development before becoming a certified trainer. • Certified through a process that has been ISO 9001:2000 accredited.
- 3. How We Work With You Our business is structured in a way that allows us to provide practical, results oriented solutions for individuals, teams and organizations. Teams Organizations Individuals
- 4. Various Formats How We Work With You Time-Spaced 7, 8 or 12 Weeks Intensive 2 & 3 Day Format 1-Day 1 Day Format OPEN CLASSES for Individuals or Teams
- 5. INVESTMENT (Time & Cost) Solutions 1-Day 2-3 Days Tailored Solutions Business Solutions Organizational Performance Team Performance Competency Groupings Individual Competencies How We Work With You OUTCOME
- 6. Sample Skill Areas Communication Human Relations Leadership Management Sales Presentation OPEN CLASSES for Individuals or Teams How We Work With You
- 7. inquire innovate involveimpact PRIVATE IN-HOUSE INTERVENTIONS for Organizations Our consultative approach, which we call iMAP, takes us through a process to help identify the solution that best fits your business needs. How We Work With You
- 8. intent Your organization’s strategic vision – the “should be” as opposed to the “as is”. iMap: Customer Engagement Process PRIVATE IN-HOUSE INTERVENTIONS for Organizations A strategic conversation with you to understand where the operation is today, where you want to take it and what needs to change to get there. inquire Through assessments, surveys and a unique BID process, determine the alignment around the vision, competency gaps that need to be closed, and attitudes that undermine change. involve Design interventions that support your strategic intent, provide measurable results, map directly to the competencies needed to power the strategic intent, blend competency development with attitudinal change and align emotional intelligence with corporate initiatives. innovate Ingrain long-term behavior change and gain emotional and intellectual engagement with corporate objectives. impact How We Work With You
- 9. How We Deliver Results Why Dale Carnegie Training WORKS… Technology Cycle of Performance Improvement Triangle of Success Cycle of Performance Improvement We observe and adapt to the way people change and improve. Begins Knowledge Attitude Practice Follow-Up Review Time-Tested Principles Motivational Action-Oriented Delivery Method Application-Based Follow-up Triangle of Success We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding. Top Performers Possess the Right Attitudes & Skills Improve Attitude & Increase Skills to Leverage Knowledge Knowledge Technology The application of technology to deliver results SECRETS OF SUCCESS App to help people successfully engage with clients, prospects, peers, and management anywhere, anytime… www.dalecarnegie.com/app to help deliver the greatest organizational impact. eLearning Dale Carnegie Training Social Networking Sites
- 10. Global Reach Small to Mid Size Local Touch How We Engage Our Customers
- 11. Global Reach How We Engage Our Customers Green Mountain Coffee Roasters Challenge Green Mountain had enjoyed steady growth particularly in its core, New England market. But with recent plans to grow the business faster outside New England, Green Mountain needed to step up its training initiatives in order to safeguard its culture and prepare its employees for the challenges ahead. Solution As a part of Green Mountain’s growth initiative employees underwent training and development. For 12 weeks, participants engaged in a continuous ‘cycle of improvement,’ during which they transitioned between the classroom and the workplace, putting principles into practice and getting feedback from their peers. Results Training as a group has helped prepare people to work in teams, and across the company, collaboration between and among departments has improved. Advances in innovation and idea sharing have led to a proliferation of breakthrough projects and creative ideas that have helped improve efficiency and continue steady expansion. Weis Markets Challenge As a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation. Solution Dale Carnegie's training curriculum and approach introduced a new management paradigm - one that emphasized leadership, team building and ownership. Managers learned to cultivate a culture where employees felt empowered to contribute and participate in the long-term success of the store business. Results The staff's attitudes shifted from a place of resentment to one of empowerment, customer service improved, productivity soared, and store profitability skyrocketed. As a result store sales increased by 3% and revenues shot up to $2.1 billion. John Deere Challenge As a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation. Solution Dale Carnegie Training's global franchise network mirrored Deere's decentralized dealership model. Also, its localized learning capability supported the kind of specialized regional training that John Deere was looking for. The trainers, understanding the local agricultural conditions, worked alongside Deere's territory managers to identify region-specific sales challenges. Results At the end of the training, Deere's dealers came away with a newfound belief in their own abilities to communicate and sell. They are eager to share what they know and are better equipped to engage their customers through learning how to build successful relationships based on trust and respect. Giant Food “Quality of life is always the big issue in grocery retail. Dale Carnegie Training is key in helping our people to create balance. You can see and hear the difference in our stores. The stress level is lower. People are smiling. Customers are treated well. The improvements to our managers’ quality of life makes them more productive in their jobs and makes us more successful in our industry.” – Nancy Crisafulli Manager of Training, Giant Foods Fred Weber, Inc. "I can't say enough about what this process has done for our company. Through the formality and structure of the course, we gained the ability to ensure that we were all pursuing common goals. To have the entire organization aligned behind our chairman's vision is powerful and results in outstanding rewards for our employees and our shareholders.“ – Tony Giordano Senior Vice President, Material Services, Fred Weber, Inc. Auto-Owners Insurance “Our number one responsibility, and the only way we are going to have succession and perpetuation within our company, is developing our associates. It’s amazing how many promotions I see come through in our company among associates who have taken the Dale Carnegie Course®.” – Tim Lynch Assistant VP, Claims Division, Auto-Owners Insurance HDR Engineering “Over the last two years we grew 29 and 24 percent. This year we have a good opportunity to have another year of strong growth. We could not have experienced this growth without Dale Carnegie Training.” – George Little President, HDR Engineering, Inc. Boyes Turner Challenge Developing people and their ability to work in teams is absolutely key to building a successful law firm. Many professional services firms have dabbled at this but few have cracked it. Solution A well thought out strategy is essential and having an experienced Dale Carnegie practitioner on hand to sense check, help out and discuss ideas adds value and makes things happen faster. Dale Carnegie’s customized approach has helped a number of senior managers more quickly develop a greater awareness of effective people development. This in turn has improved their ability as coaches and mentors. Results HR has been placed at the heart of the business and is being used as the key agent of change. This has sped up Boyes Turner’s progress and built strong foundations for the firm. The effects are highly visible - in terms of strengthening its service offering, the development of its client base and also its high regard by third party independent organizations. Cargill “If you want to work on people developing new skills and gaining more knowledge, there are many, many solutions. But if you want to work on specific business results by investing in the improved capability of your people, then Dale Carnegie Training understands that and can help get you there.” –Marvin Knoot Technical Training Coordinator, Eddyville Plant Cargill Health and Nutrition
- 12. Small to Mid-Size Core Products International, Inc. Challenge Core Products was anything but content when it came to protecting its market position and state of financial health. Changes to managed care, the threat of competition and a series of costly acquisitions conspired to undermine Core's growth. Solution The Dale Carnegie Course's public format and group training method helped prepare Core Products‘ leaders to effectively handle change by engaging in a continuous 360- degree cycle of practice and feedback. Results In the ten years since Core began training with Dale Carnegie, its sales have soared from $3 million to in excess of $12 million. Gains in individuals' self-confidence have propelled innovation and leadership throughout the organization, and change is now accepted as an integral part of how Core does business. CamWest Challenge CamWest realized that aligning the independent sales agents with its vision and philosophy by training with onsite Project Managers would ultimately translate to better customer service and provide customers with an exceptional home buying experience. Solution Dale Carnegie Training's flexible style and comprehensive training approach provided a solution that would allow CamWest to focus on both its sales and human relationship needs simultaneously. Bringing all the different departments of the organization together helped solidify CamWest's mission, vision and values. Results Working together as a team allowed participants to develop a common language to communicate more seamlessly with customers and with each other. In the four years since training began, CamWest has grown at a rate of almost 15% annually. The influx of new talent has helped the company to grow the foundations of a solid team. Coburg Dairy “I strongly recommended our corporate office look seriously at using Dale Carnegie’s management training program. I told them that it is just a tremendous team-building atmosphere, and that everybody gets a better grasp and commitment to what their company should be seeking to achieve.” –Gary Rackley General Manager, Coburg Dairy Delta Dental Challenge Delta Dental of Arkansas is an organization rich in talent, but needed additional managerial skills. Many middle managers were not adequately prepared to fulfill all their day-to-day responsibilities and to resolves conflicts arising among their staffs, resulting in growing discontent and high turnover. Solution Dale Carnegie Training recommended a two-phased training approach - the Leadership Training for Managers to improve leadership skills, and the Dale Carnegie Course to boost individuals‘ confidence and communication skills. The participants put theory into practice while developing business solutions to help improve Delta's operational efficiency and productivity. Results Dale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity and efficiency goals, reduce costs and improve its service capabilities. As workers grew in self-confidence, their productivity improved, and communication and collaboration flourished. As a result, Delta Dental reached record performance in operations and financial return. Urban Engineers, Inc. Challenge Urban was challenged with the demands of new ownership and improving communication between employees within the organization. “We needed to understand the perspective of where certain people were trying to take the business,” said D’Alba. “We weren’t communicating clearly.” Solution Dale Carnegie Training delivered a customized Leadership program that fit the specific needs of Urban. They acted as a part of the Urban team rather than an outside consultant while trying to improve both communication and understanding between employees. Results “Our ability to communicate has become extraordinary. We are mostly engineers, and we got into engineering because we’re good at numbers, and not necessarily extraordinary with our communication skills. We’ve found that the people who have been through Dale Carnegie are able to stand up at a moment’s notice and deliver a message that has all the important elements to get people to understand the vision and get motivated to take action,” says D’Alba. Connolly Challenge “The problem is while these people were highly skilled in their respective areas of expertise; they weren’t prepared to handle tasks that fell outside of their individual scopes.” –Thomas Mohs, Director of Operations Solution Dale Carnegie Training worked with Connolly to customize a Presentation skills course that would address their specific problem areas. In addition to this training DCT has a leadership development program in place for Connolly. Results To date, more than 70 Connolly employees have taken Dale Carnegie Training courses. “A one time thing for us”, says Thomas Mohs, Director of Operations “has become a core piece of our training for all of our managers.” Hugh Symons Communications “Since Hugh Symons first participated in Dale Carnegie Training, we’ve taken on 480 new accounts. We’ve written more new business than ever and have had our richest year ever. Our staff retention is fantastic. People come and stay; they don’t want to move on. I think a large portion of that can be attributed to Dale Carnegie Training.” –Carlos Pestana Sales Manager, Hugh Symons KKE Architects “I would recommend Dale Carnegie Training for sure. If you don’t do it, you don’t want to compete with us. You can’t afford not to do this because we’ve got the tools and we’re going to win more often. I feel that strongly that this time commitment was worth it. Thank goodness for DCT.” –Randall M. Lindemann AIA, Leed AP Principal, KKE Architects, Inc SCVBank “Spectacular changes have taken place allowing us to once again strive for perfection. Our morale is back; greater levels of respect exist among our branch personnel; the efficacy in our operation systems is evidence in our decreased error rate; inter office communication is better; morale is high and consequently so too is our customer service.” –Michael Hause CEO, SCVBank How We Engage Our Customers
- 13. Local Touch How We Engage Our Customers
- 14. 8 Million Successful Graduates and counting… Scott Adams Kim Alexis Don Alger Dr. Edward Annis Joseph Antorini Raphael Araujo Mary Kaye Ashe George Atkinson Rhett Austell Aswin Bahar Donald A. Baillie William V. Baily Alvin Baldus Howard R. Bamberg Mike Barnes T. Ellis Barnes W.W. Barron Dewey Bartlett Peter Bartling John Bassett, III Boyle Beatenbough Bill Belichick Robert Bell Harry Bellman Annette Bening Leonard R. Benton Ralph Berman Lee S. Bickmore William E. Bierer Jeff Bingaman John Boehner John Bogle Gary Bogert Elizabeth T. Bowles Ray Bracy Morris Bradshaw John Braine Laurence W. Britt Maurice Britt Paul Brock William E. Brock III >>Warren Buffett Donald C. Burnham Guy Caffee Bruce Cairs Richard Caligiuri Claire Callan Michelle Cameron Jack Campbell M. Cancelliere Carl Cannon MacDonald Carey Harold Carmichael Richard Carpenter Roselyn Carter Elbert N. Carvel Johnny Cash David Cassidy, CLU William J. Catacosinos John Chaffee Ted Chentis Sammy Chow Vivien Chow Glen N. Christiansen Ed Cole W. Tredway Coleman Gene Conley William K. Coors Jack B. Coulter Virginia E. Cox Bill Cullen Dan Curry Betty Cuthbert Vicor D’Alfonso Willie Davis Michael DeFabis Tony DeMarco George Denmark Rich DeVos Joe DiMaggio Everett Dirkson Sheila Dixon Dick Donovan Marney Duckworth Adm. Thomas J. Dyker Mike Eanes Jack Eckerd Marion A. Eggleton Dr. Louis Eilers William Ellinghaus Akira Endo Werner Erhardt Elliot Pete Estes John H. Evans Bruce Feathers Alexander J. Filip Ed Foreman Joe Foss Dallas Frazier Heather French Phil M. Georgas John Gerhard C. Mac. Golson, Jr. Monica M. Gooding Elmer Grant Linda Gray Nanita Greene Milton Greenspan Jerry Greenwald H. Franklin Gregory Dr. Sanjay Gupta Bud Hadfield Jimmy Hall Harry L.S. Halley Mark Victor Hansen Craig E. Hanson Sir James Hardy Fred Harvey Stan Hathway Mat Hazeltine B. Paul Heidrich Julius Hermes Lillius Hinshaw Arthur R. Hirst Oscar Hornsby, Jr. Dixie Howell William S. Hubard Les Hudson Paul Hughes Lee Iacocca Ernest Istook Alexander James, Jr. Dale Jarrett Jon Asgeir Johannesson Jim Johnson John Johnson Lyndon B. Johnson Delwin G. Jones Gordon Jump Howard T. Kaneff Mary Kay Ash David Kearns Jim Kelly F. W. Knowlton Emil Koenig Dennis Kuncinich Emeril Lagossi Ann Landers Ike Langendoen Gene Larkin John Leng Stew Leonard R.H. “Bob” Lewis Vicki Lewis Art Linkletter Mike Livingston Connie Mack Harvey Mackay Johnny Majors Mickey Mantle Gino Marchetti William Marcum Steve Mariucci J.W. Marriott Jr. John Maxwell John McCone Dr. Earl McGrath Thomas Monaghan Bill Monbouquette Hugo Montenegro W. H. Morton Carl Mundt Charles Neopole Ken Nitzberg Chuck Norris William T. O’Donnell M. G. O’Neil Ray Oyler Jonathan Parapak Edward Pascoe Frank Perdue Leigh Perkins Lloyd Peterson P.K. Peterson Rudolph Peterson Lonny “Bo”Pilgram Alex Pitronic Milt Plum Adolf Posumah Marvin Powell Thomas Pownall D.E. Procknow Robert Price Fred Pryor Mike Quick Peter Quinn John Ralston Venus Ramey Jennings Randolph Robert Rashid George Ratterman Orville Redenbacher Nancy Redd Jeff Reeves H. Douglas Riley J. L. Robertson John Robinson Robert L. Rock John Rogan Buddy Rogers Leonard Rogers Michael Rollins Jose Manuel Zelaya Rosalos Isabella Rossellini Henry Rowan Mark Royals Jerry Rubin David Sandler Paul Sandifur Dick Schafrath Don Schayes John E. Schnauz Ed Schnuck Don Schula J. L. Scott Jack Scott Francis J. Scranton, Jr. Betty Shabazz Stephen Shapiro Jackie W. Sherrill
- 15. Let’s Get Started! It's now time to inquire before we can determine what, if anything, we can do to deliver results for you and your organization. inquire innovate involveimpact