1. Susan Detmer
419 McGuerin St, Dayton, Ohio 45431
Sdetmer78@yahoo.com
Home: 937-254-8611 Cell:937-470-2322
Summary Statement
I have a demonstrated track record of success in customer-facing service industries with over 9 years of management
experience in motivating people to work hard to get positive results. I also have expertise using sophisticated computer
application systems such as Kronos time and attendance.
The following are strength areas that I have been passionate about in my career:
Organizational Leadership Determining Common Interests Product Ordering
Team-Building Product Evaluation Problem Solving
Motivation for Results Direct Sales Ability Goal / Success Oriented
People Management Customer Satisfaction
Professional Experience
Aramark (Dayton, Ohio) 2014-present
Aramark is a national leader in Food Service, Facility Services, and Uniform Services. They have been serving the
communities around the work since the 1930’s.
Food Service Manager
Directly responsible for ensuring delivery of nearly 3,000 daily meals to client inmates, including food ordering,
preparation, and service functions. Develop short term and long term financial and operational plans for unit, which
supports the overall objectives. Ensurecompliancewith the established companies policies and procedures. Recommend
and maintain sales/marketingprograms to increase profitability. Responsible for motivating and supervising inmates to
provide a security function that protects both the assets of the unit and the personal safety of Aramark employees and
inmates. Recommend corrective action when required. Provide an “open door” for inmate feedback regarding suggested
improvements.
 Plan for and order food products and plan and staff labor whilestayingwithin $75,000 weekly budget
 Conduct daily pre-servicemeetings to informand set goals,expectations,and objectives for workers
 Continuously improvecurrent programs to achievecustomer satisfaction and operational excellence
 Assistin food preparation and other activities when needed to meet goals
 Directly responsiblefor managingmultiplesites,when needed
Time WarnerCable (Kettering,Ohio) 2010-2014
Time Warner Cableis an American cabletelecommunications company.It is the second largestcablecompany in the U.S.
by revenue behind only Comcast,operating in 29 states.
Direct Sales Associate/Retention Specialist (Account Services) CSR
Directly responsiblefor customer retention, which required being current on technologies and compatibilities,service
packages,policies,procedures,and serviceupdates. Worked with customers to find common ground on the best
combination of cable,telephone, and internet services to optimize their payments and maximize their satisfaction.

2. Performed troubleshootingto help resolveserviceproblems for current customers. Was passionateabout findingthe
packagebest suited for the customer’s needs. Energetic team player workingwith the public and my co-workers.
 Handled 50 to 100 callsper day in the call center with a satisfaction rateof 85%.
 Handled customer money and prepared daily deposits of $20 to $200.
 Door to door sellingof Cable,High Speed Internet, and Phone with 20 orders a day with 100 doors knocked.
Blackstone Home Healthcare (Kettering,Ohio) 2009-2012
Since1996, Black Stone has been a leader in providingthe elderly and disabled with companionship,housekeeping,and
non-medical services to clients in Cincinnati,Dayton,Columbus, Toledo and surroundingareas in Ohio.
Home Health Aide
Transferred patients from their wheelchairs to bed and transported them throughout their homes. Assisted patients with
bathing, dressing,preparingmeals,and physically feedingthem, if necessary. Ensured all rules,regulations,policies and
procedures were adhered to. I used customer serviceskillswhen assistingclients in their daily needs.
Moe’sSouthwestGrill (Beavercreek,Ohio) 2007-2009
Moe's Southwest Grill, workingdirectly for the FranchiseOwner,who had two stores (Beavercreek and Dayton).
Assistant Manager
Applied leadership and team-buildingskillsto manage a staff of 12 employees. Directly responsiblefor scheduling
meetings to communicate required store policies and procedures. Also directly responsiblefor training staff using
motivational and leadership skills. Prepared daily action plans and goals for staff to accomplish.Prepared daily staff
schedules. Developed and implemented improved cleaningstation schedules for all areas. Monitored supplies and
tracked truck deliveries for accuracy. Reviewed applications,conducted interviews, and hired staff.
 Evaluated and counseled staff, resolvingany issues.
 Tracked cash drawer balances and handled bank deposits up to $1000.
 Excelled in trainingemployees for all work stations and rated excellent trainingprogramlocation.
McDonald’s (Fairborn,Ohio) 2002-2007
McDonald's is the world's largest chain ofhamburger fast foodrestaurants, serving around 68 million customers dailyin 119 countries
across more than 36,000 outlets.
Manager and Training Supervisor
Used leadership and team-buildingskills to manage a staff of 15 – 20 employees and achieveteam goals.Demonstrated
track record of success led to being requested by area management to teach trainingskillsto employees at a second
McDonald’s location.
 Monitored balances for cash drawers and handled bank deposits up to $1000.
 Scheduled meetings to communicate daily action plansto employees
 Used detail-oriented abilities to monitor different stations for safety and cleanliness
 Resolved customer and staff issues
 Motivated employees to use positivecustomer serviceskillsto ensure return business
 Assisted in developingand planningspecial events

3. EDUCATION
WrightState University (Dayton, Ohio)
Bachelor’s Degree in Science, Health, Education and Recreation
Graduated: 2004
INTERNSHIP
Campus Recreation Program Evaluator
 Researched Aquatic, Wellness,and outdoor areas resultingin expansion if athletic trainingroomand also
expandingthe student union for more spaceof which problems can expand and grow.
 Assisted in evaluatingstaff,transportation,equipment and supply needs to incorporatefor budget.
CERTIFICATIONS
 Serve Safe Food ServiceCertification:2015
 Substitute Teacher Certification:2015