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2015 Resume Plain - Paula Hopper
Paula Hopper has over 5 years of experience as a Training Coordinator. She helped build a comprehensive training program that includes training manuals, hands-on classes, mentoring, and continuing education. Through the program, over 200 people have been trained. Previously, she held roles as a Project Specialist, Trainer, Quality Assurance Analyst, and Customer Service Representative at KorPartners/GopherState One Call.
2015 Resume Plain - Paula Hopper
- 1. Paula Hopper Phone: 812-599-6520 Email:piffle67@gmail.com Afteryearsof search forthat one positionthatutilizesall myskillsandfulfillsmydesire tohelpothers,Ihave the pleasure of beingaTrainingCoordinator. Ihave helpedtobuildatrainingprogramthat includesacomprehensive trainingmanual, hands-ontwoweektrainingclasses,amentoringprogram, andcontinuingeducationforthe staff. Withalmostfive yearsundermybeltandover200 people throughourtrainingprogram, Ican take pride inmy workand the work of those whomI've helpedtodevelopalongthe way. Training Coordinator KorPartners/GopherState One Call January,2012 to Present • Developtrainingprogramfornewlyhiredcustomerservice representatives(2weekprogram) • EstablishmentoringprogramfornewCSR’s • Create continuingeducationpresentations • Update trainingmanual to include policychanges • Helpestablishandmaintaincompanypoliciesasamemberof managementteam  Represent the companyatnational trainingcoordinatorconferences DutiesthatI have takenon, outside of myrole as TrainingCoordinator  Meetwithtemporaryagenciestodeterminewhichagencieswouldbe used  Over100 interviewstoselectpotentialcandidates  QualityAssurance call reviewsandincidentinvestigations  Payroll  Call centersupervision I alsohelpedtoestablishthe company'sEventCommittee. One of the annual projectsisa GivingTree duringthe holidayseason. Throughthisproject,the staff has helpedtocontribute tonine differentcharitable organizations overthe past fourholidayseasons. Project Specialist/ Trainer / QualityAssurance Analyst June,2011 to January,2012 • Train newlyhiredoperatorsforcall center(3 weekprogram) • Answermappingand/orformatquestionsfromoperators • QualityAssurance toverifyexcavationticketsforsafety • Performqualityreviewswithnewoperators CustomerService Representative November,2010 to June,2011 • Processexcavationlocate requestsviaphone,fax oremail • Call utilitycompanieswithemergencylocate information • Update database withcompanycontact information