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Challenging the status quo can create greater mutual prosperity for the business, employees, and customers. A strategy that enables a culture of team-based learning and reflection can generate sustained performance improvements. With humility, Tom helps the people who do the work engage in problem solving to remove obstacles in their own standard work and in sustaining it, and helps management embrace supportive roles. Tom Canellakis is an experienced and passionate hands-on lean teacher and coach, and is fluent in Mandarin Chinese. He has 13 years experience implementing lean in the service and manufacturing sectors at all organizational levels, internationally and domestically. He ha