Technology helps us communicate in many ways, but it also has limitations and can sometimes feel restrictive. It is important to understand both the capabilities and limitations of technological systems, as well as how human factors like location, time of day, and multi-tasking can impact user experiences. When issues do arise, asking questions of users and considering different potential factors can help identify solutions.

1. Recognise me?

2. I live here!

3. I live here!So do I!

4. So do I!Me too!

5. Technology helps us communicate.

6. Why isn't my world more like this?

7. You have lots to communicate!

8. YOU are my master

9. Sometimes technology makes me feel like this…

10. I can feel like this
Ian and Shannon from PATH
at the Bill & Melinda Gates
Foundation Visitor Center

11. Software doesn't make mistakes
It’s built with
them

12. What are the consequences of failing?Why didn’t you test?
Learning is your agenda, not I.T’s. Why should
they help?

13. The concept is yours to understand. The nuts and
bolts… They are someone else’s.

14. The site runs slowly
Where are you?
What time is it?
What were you trying to
do?
What else were you doing
at the same time?

15. Potential reasons
Bad connection at
location
Peak time traffic
Only so much it can
handle
You shouldn't do too much
at once
“yeah it’s
because they
are on the VPN
on the network
from home”
“we
exceeded
our maximum
bandwidth”
“The Citrix
servers need to
be upgraded
before we
can…”

16. Where is the slowdown
“We have a
100MB
connection to
the internet”

17. Network - the thing that
links computers
Filter - only allow people
to see certain stuff at work
Proxy cache - we save the
internet so it runs faster
Firewall - keep our
computers safe from attack

18. Being in control isn't always about running the show.
Sometimes it’s simply asking pertinent questions.

19. I’m not mad at you… I just don’t get a lot of good news.

20. My progress didn’t save
What course was it?
Where were you?
Did you get a warning
about the internet?
What else were you doing
at the same time?
Were you rushing through
hoping it would end soon?

21. Potential reasons
The course has not been
built correctly
The internet where they
are is bad
It was left sitting for a long
time
Not paying attention to the
slides

22. SCORMClient (you) Side

23. Moodle Quiz

24. Not just a solution for bad internet
Identify knowledge gaps
Penalise learners
Global question banks
Re-assess and compare
knowledge gain/loss
Adapt learning pathway
based on responses/scores

25. The learning isn’t relevant
Why are you asking them
to do it?
What is the content?
Did you review the
content?
What are they expected to
do with the knowledge?
Did you tell them why?

26. Your learners are adults. Treat them like adults
Build a case for learning
Make sure you follow up
on learning
Empower managers to
follow up on learning
Reward your learners in a
meaningful way
Build learning pathways

27. Understanding your system is YOUR responsibility

28. Here are some buzz words
SCORM - Online learning that
can work across systems
Make sure you follow up
on learning
Empower managers to
follow up on learning
Reward your learners in a
meaningful way
Build learning pathways

29. SCORM - Online learning that
can work across systems

30. Network - something that
connects devices

31. Packet - a container, in
technology it contains information

32. XAPI - means of sending/
receiving packets of learning
data

33. VPN - an extension of your work
network to anywhere in the world

34. LRS - Somewhere your learning
packets go to live once created
We can ask it stuff about
learners later
YOUR NEXT STEP