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Melondy M Houser
140 S Lake dr.
Leesburg, FL 34788
Cell 352-804-0903
melondymelondy@aol.com
Summary of Experience
Service Manger Diesel/ Fleet
Plaza Lincoln Truck Center
Leesburg, FL 34788
Manager of the service department. Priorities consisted of customer and employee
satisfaction while delivering profits and growth of the business and company. Tasks also
included facility management, expense control, hiring, training, marketing and
advertising. Responsible for acquiring new fleet accounts, acquiring, and keeping new
city and states bids.
Feb 2012 to Oct 2012
Service Manager
Nalley Honda, Brunswick, GA Sep 2009 to Jan 2012
Manager of the service department. Priorities consisted of customer and employee
satisfaction while delivering profits and growth of the business and company. Tasks also
included facility management, expense control, hiring, training, marketing and
advertising.
Assistant Service Advisor
I95 Toyota, Brunswick GA June 2007 to Sep 2009
Priorities consisted of customer satisfaction while delivering profits and growth of the
business and company. Greeted customers that required service for their vehicles.
Documented and advised customers of their vehicles needed repairs and maintenance.
Exceeded sales and customer satisfaction requirements of the manufacturer and the
dealership.
Service Manager Feb 2000 to Jun 2007
Saturn of Spartanburg, Saturn of Asheville, Spartanburg, SC, Asheville, NC
Priorities consisted of customer satisfaction while delivering profits and growth of the
business and company. Greeted customers that required service for their vehicles.
Documented and advised customers of their vehicles needed repairs and maintenance.
Exceeded sales and customer satisfaction requirements of the manufacturer and the
dealership.
Restaurant Owner Operator
Cherokee Alabama Feb 1994 to Feb 2000
Managed and operated a coffee shop and restaurant
Melondy Houser resume page 2
Service Manager
Frank Griffin Dodge, Chrysler, Jeep Eagle, Jacksonville FL.
Dec 1991 to Feb 1994
Manager of the service department. Priorities consisted of customer and employee
satisfaction while delivering profits and growth of the business and company. Tasks also
included facility management, expense control, hiring, training, marketing and
advertising.
Service Advisor
Buddy Hutchinson Toyota, Pontiac, Jacksonville, FL Oct 1989 to Dec 1991
Priorities consisted of customer satisfaction while delivering profits and growth of the
business and company. Greeted customers that required service for their vehicles.
Documented and advised customers of their vehicles needed repairs and maintenance.
Exceeded sales and customer satisfaction requirements of the manufacturer and the
dealership.
Service Advisor
Jerry Hamm Chevrolet, Jacksonville, FL Oct 1987 to Oct 1989
Priorities consisted of customer satisfaction while delivering profits and growth of the
business and company. Greeted customers that required service for their vehicles.
Documented and advised customers of their vehicles needed repairs and maintenance.
Exceeded sales and customer satisfaction requirements of the manufacturer and the
dealership.
Service Advisor
Ken Karey Ford, Green Cove Springs, FL Jun 1982 to Oct 1987
Priorities consisted of customer satisfaction while delivering profits and growth of the
business and company. Greeted customers that required service for their vehicles.
Documented and advised customers of their vehicles needed repairs and maintenance.
Exceeded sales and customer satisfaction requirements of the manufacturer and the
Dealership.
Education
Florida State University Florida Community College
Child Development Child Development
Certifications
95 % Certified in Honda Service Management
80% Certified in Toyota Service
95% Certified in General Motors Service Experienced with Reynolds and Reynolds, ADP
and Arkona DMS as well as Microsoft Word.

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melondy resume 2016

  • 1. Melondy M Houser 140 S Lake dr. Leesburg, FL 34788 Cell 352-804-0903 melondymelondy@aol.com Summary of Experience Service Manger Diesel/ Fleet Plaza Lincoln Truck Center Leesburg, FL 34788 Manager of the service department. Priorities consisted of customer and employee satisfaction while delivering profits and growth of the business and company. Tasks also included facility management, expense control, hiring, training, marketing and advertising. Responsible for acquiring new fleet accounts, acquiring, and keeping new city and states bids. Feb 2012 to Oct 2012 Service Manager Nalley Honda, Brunswick, GA Sep 2009 to Jan 2012 Manager of the service department. Priorities consisted of customer and employee satisfaction while delivering profits and growth of the business and company. Tasks also included facility management, expense control, hiring, training, marketing and advertising. Assistant Service Advisor I95 Toyota, Brunswick GA June 2007 to Sep 2009 Priorities consisted of customer satisfaction while delivering profits and growth of the business and company. Greeted customers that required service for their vehicles. Documented and advised customers of their vehicles needed repairs and maintenance. Exceeded sales and customer satisfaction requirements of the manufacturer and the dealership. Service Manager Feb 2000 to Jun 2007 Saturn of Spartanburg, Saturn of Asheville, Spartanburg, SC, Asheville, NC Priorities consisted of customer satisfaction while delivering profits and growth of the business and company. Greeted customers that required service for their vehicles. Documented and advised customers of their vehicles needed repairs and maintenance. Exceeded sales and customer satisfaction requirements of the manufacturer and the dealership. Restaurant Owner Operator Cherokee Alabama Feb 1994 to Feb 2000
  • 2. Managed and operated a coffee shop and restaurant Melondy Houser resume page 2 Service Manager Frank Griffin Dodge, Chrysler, Jeep Eagle, Jacksonville FL. Dec 1991 to Feb 1994 Manager of the service department. Priorities consisted of customer and employee satisfaction while delivering profits and growth of the business and company. Tasks also included facility management, expense control, hiring, training, marketing and advertising. Service Advisor Buddy Hutchinson Toyota, Pontiac, Jacksonville, FL Oct 1989 to Dec 1991 Priorities consisted of customer satisfaction while delivering profits and growth of the business and company. Greeted customers that required service for their vehicles. Documented and advised customers of their vehicles needed repairs and maintenance. Exceeded sales and customer satisfaction requirements of the manufacturer and the dealership. Service Advisor Jerry Hamm Chevrolet, Jacksonville, FL Oct 1987 to Oct 1989 Priorities consisted of customer satisfaction while delivering profits and growth of the business and company. Greeted customers that required service for their vehicles. Documented and advised customers of their vehicles needed repairs and maintenance. Exceeded sales and customer satisfaction requirements of the manufacturer and the dealership. Service Advisor Ken Karey Ford, Green Cove Springs, FL Jun 1982 to Oct 1987 Priorities consisted of customer satisfaction while delivering profits and growth of the business and company. Greeted customers that required service for their vehicles. Documented and advised customers of their vehicles needed repairs and maintenance. Exceeded sales and customer satisfaction requirements of the manufacturer and the Dealership. Education Florida State University Florida Community College Child Development Child Development Certifications 95 % Certified in Honda Service Management 80% Certified in Toyota Service
  • 3. 95% Certified in General Motors Service Experienced with Reynolds and Reynolds, ADP and Arkona DMS as well as Microsoft Word.