Hannah received an excellent rating for her customer service skills through a monitoring program. She was able to keep a customer from switching to a competitor by addressing their concerns with Comcast and highlighting the benefits of staying. Hannah uses techniques from her training to preserve revenue and provide excellent customer experiences. She has a positive attitude that lifts the morale of those around her. The CEO thanked Hannah for her contributions to Comcast's success during her first year at the company. Her supervisor congratulated her on scoring well on a training assessment. Her manager praised the team's performance and thanked Hannah for her efforts in providing great customer service.