1. 5982 DanbyCourt
Hanover ParkIL 60133
kristle_scurlock@yahoo.com
(224) 245-1998 Kristle Scurlock
Objective To obtain a full time position with a thriving company. A company that offers job security, and an
opportunity to showcase my premiere customer service & administration skills.
Experience 2007-Current Wheels Inc. Des Plaines, IL
Customer Service Representative /Vehicle Remarketing
 Process assigned client sales within a 48 hour turn around time.
 Answer high volume calls within 30 sec of a 3 minute call duration.
 Assist Supervisorof Wheels Direct managing website with updated information every 24 hours .
 Work towards 100% client retention.
 Respond and resolve client inquires via phone, fax or email.
 Meet client service quality standards and metrics.
 Seek information to determine resolution to client inquires/issues.
 Support Account Executives and effectively manage day to day responsibilities and client related
projects.
 Follow up all requests,seeking additional resources as needed.
 Work with Client Service Managers and team to improve processes that benefit clients and/or
increase Wheels’ efficiency.
 Establish and maintain communication channels with clients, managers and other team members,
keeping them informed of client issues.
2005-2007 Schaumburg Toyota Schaumburg, IL
Dealer Trade Processor / Wholesale Clerk
 Trade entire new car inventory with other dealers in the Chicago land area.
 Receipt revenue within 24 hours, as well of cut checks to trading dealers.
 Assist used carmanager with vehicle purchases and wholesales.
2004-2005 Prestige Lincoln Mercury Skokie, IL
Account payable & Receivable clerk
 Manage all service bills for parts bought and sold within the service department.
 Monthly Billing to all Vendors purchasing and buying within the company.
 Assist office manager with payroll, and cashier for the service & parts counter.
2002-2004 Sigler’s Auto Sales Skokie, IL
Title and Registration Clerk
 Issue temporary license plates to buyers while managing our dealer’s license with the Secretary
of State.
 Register and Title all sold vehicle for purchasers.
 Greet incoming customers,assist with test drives, and help arrange financing for customer’s with
our company’s financial institution partners.
Education 1997-2000 Maine East High School Park Ridge, IL
 Graduated in all electives in the year 2000.
 Attended Oakton Community College 2000-2001
Skills  One certificate in Communication Concepts
 Notary of the Public for the State of Illinois
 Awarded two certificates in Customer Service
 Proficient in Microsoft Office