The document provides a summary of James Cloyd A. Valledor's qualifications and work experience. It includes his contact information and objective of seeking a challenging position. It then details his experience over the past 7 years working in operations and sales roles for various car rental companies in Dubai and the Philippines, managing fleets, customers, and day-to-day operations. His roles involved administration, customer service, sales, resolving issues, and ensuring standards and targets were met or exceeded. His skills include communications, leadership, working under pressure, and being reliable, hardworking, and adaptable.

1. JAMES CLOYD A. VALLEDOR
Mobile No. 0503667146 / Email ID: cjamez_jcv@yahoo.com
UAE Driving License No. 63593673
Career Objective
Challenging position in a dynamic organization with opportunities of career and personal advancement
in keeping with my qualifications and work experience and to contribute toward the progress of the
reputed prospective institution.
Strengths and Highlights of Qualification
Professional Experience
Operation and Sales Manager
U-DRIVE Car Rental / Aimex Logistics (DUBAI)
February 2015 up to present
 Administering the day to day rent a car operations covering Business Development, Fleet
Management
 Ensure high standards of customer satisfaction so that set standards are met and exceed.
 Guide/Coach and motivate front desk representative and drivers to increase revenue and
determine the requirement of vehicles for daily, monthly rentals/reservations so that location
revenue targets and customer requirements are exceeded.
 Provide after-sales support for important clientele including scheduling vehicle servicing,
following up on accident reports, vehicle repair, inspections etc.
 Effective in communications
skills
 Highly result-oriented
 Leadership qualities and
dependable as a team player
 Ability to handle pressure
effectively
 Determined, reliable,
hardworking and
trustworthy individual.
 Punctuality is one of my best
qualities, motivated, fast
learner and can work under
pressure.
 Computer and Internet
Literate.
 Committed in accomplishing
assigned tasks.
 Skillful in dealing with
different types of people.
 Reliable and adaptable: can
easily cope to changing
situations

2.  Coordinate vehicle deliveries and collections.
 Work closely with senior management and sales personnel on client requirements and
bookings Recommends process of improvements so that the front end operations run
smoothly and efficiently.
 Track vehicle movements.
 Ensure the accuracy of documentation and system entry to achieve zero –error records.
 Other secretarial and office duties as and when required.
Sales Executives
Indigo / Ghusia Rent A Car Dubai
April 2014 – February 2015
 Greets customers in professional and friendly manner.
 Answers and receives telephone calls, processing rentals and selling optional services Responds
to customer queries and complaints.
 Resolves overdue rentals, communicating with car driver for customer pick –ups and
servicing for customer rentals.
 Process paperwork and collect money from clients.
 Responsible for ensuring the cars are clean, full of gas and ready for the next client.
 Follow up customers who are due for collection or for payment, do invoices, collect and
updates in the system.
 Updates car availability on daily basis on rent or for collection and car on service.
 Assists customers to rent vehicles and help customer choose an appropriate car to rent.
 Coordinate to all business sectors for operations concern.
 Prepare all types of report for operations.
Technical Support/Sales/Customer Service Representative
CONCENTRIX Philippines
Manila, Philippines
March 2011 - March 2014
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing
information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
 Sells additional services by recognizing opportunities to up-sell accounts; explaining new
features.
 Maintains call center database by entering information.
 Keeps equipment operational by following established procedures; reporting malfunctions.
 Updates job knowledge by participating in educational opportunities.
 Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.