This document outlines four levels of evaluation for training programs and examples of instruments used at each level. Level 1 measures participant reaction through surveys or interviews. Level 2 assesses learning through pre- and post-tests, observations, or interviews. Level 3 evaluates behavior change on the job through observations, reviews, surveys or interviews. Level 4 identifies business results through program assignments and action plan monitoring. The levels progress from reaction to results.

1. Evaluation Levels & Instruments
Evaluation Levels
Level 1: Measuring Reaction
Level 2: Measuring Learning
Level 3: Assessing Behavior on the job
Level 4: Identifying Business Results
from Program or Programs
Evaluation Instruments
Level 1: Surveys or Structured Interview Questions. All
around the learning session.
Level 2: Pre- and post-course Tests, Observation Checklists,
Structured Interview Questions or Structured Focus
Group Questions. All around what does the learner
know.
Level 3: Observation Checklists, Work Reviewing Checklists,
Surveys, Structured Interview Questions, Structured
Focus Group Questions, Program Assignment
Questionnaires, Action Plan Monitoring Forms. All
around what does the learner do differently before or
after the new skill and knowledge.
Level 4: Job Related Program Assignments / Action Plan
Monitoring
Developed by: Donald Kirkpatrick, Ph.D. “The Four Levels of Evaluation”