Sima Mishail has over 20 years of experience in business systems, data analysis, and database administration. She currently works as a Senior Functional and Technical Systems Analyst for Bank of America, where she supports management reporting, conducts data analysis, and assists with production issues. Previously, she held roles as a Database Administrator, Data Warehouse Designer, and Software Manager. She has extensive experience with SQL Server, SAS, and other tools.

1. SIMA MISHAIL
23896 Killion Street, Woodland Hills, CA 91367 • 818 613-3369 • sima.mishail@gmail.com
 SUMMARY OF QUALIFICATIONS
♦ Experience in the field of the business systems and data analysis.
♦ Worked extensively on SQL Server to support production data. Developed complex scripts,
stored procedures and triggers to enhance database performance and data integrity.
♦ Facilitated data conversions from legacy systems to various SQL Server applications. Served
as a technical resource with Bank of America’s Real Estate Own data migration to
Countrywide legacy system.
♦ Knowledge of the full software development life cycle.
♦ In-depth knowledge of loan servicing and overall operations environment.
♦ Analytical with the ability to focus on details, identify issues and respond quickly to urgent
situation and deliver high-quality result.
♦ Proven abilities in technical support, troubleshooting and resolving production issues as well
as meeting strict deadlines. Actively promote teamwork, quickly own the problem and
efficiently work out the solution.
♦ Strong communication and interpersonal skills to forge lasting relationships with diverse
colleagues and clients.
♦ Professional in MS Office, data modeling tool, Microsoft SQL Server, T-SQL, Stored
Procedures, OLAP and OLTP.
♦ Working experience with SAS 9.2, SQL Server 2008, SSRS and SSIS, PLATINUM ERWIN
(version 3.5.2), INFORMATICA POWER MART (version 5.1). SYBASE, VISUAL BASIC,
CRYSTAL REPORTS, UNIX SHELL SCRIPTS and MKS Tool Kit.
♦ Knowledge in .Net, ASP and C# for debugging, troubleshooting and analyzing XML files.
♦ Formal Training in ORACLE 9i, C# and ASP.NET.
 PROFESSIONAL EXPERIENCE
Bank of America – Thousand Oaks, CA 04/03 – Current
Countrywide Financial / Bank of America – Agoura, CA
Senior Functional and Technical Systems Analyst / Strategic Analyst
and Data Management
♦ Directly work with the Line of Business for Legacy Asset Servicing Portfolio Management
projects and inquiries. The job requires extensive knowledge of MS SQL and Excel for data
mining, data analysis and reporting. Key analyst who supports routine management reporting
to business case development and ad-hoc analytical requests.
♦ Projected TRS metrics that is the single source in company, and primarily used by LAS
executives.
♦ Worked diligently to make positive and significant impacts on default servicing through
business driven analysis and process oriented reporting. Supported LAS executives and LOB
partners for important LAS initiatives such as DOJ settlement.
♦ Assisted with definition, troubleshooting, data analysis and technical support for the production
issues by writing complex SQL queries and ad-hoc reports.
♦ Maintained Corporate Web based Pricing, Real Estate Own and Data Warehouse applications
for auditing Mortgage Banking loans with SQL server backend in the Corporate Accounting.
♦ Developed functional and technical specifications and process models.
♦ Collaborated with developers and testers to ensure requirements and functional designs are
translated accurately into working technical designs.
♦ Determined alternative approaches to business issues for optimal solution which is a balance
between technical and business considerations.
♦ Served as a technical resource with Bank of America’s transition projects.
♦ Worked directly with the client departments and IT organization to determine the requirements
based on the analysis of the line of business and existing systems infrastructure.

2. Superior National – Calabasas, CA 01/98 – 01/03
SNTL Litigation Trust – Agoura, CA
Supervisor / Database Administrator / Warehouse Designer
♦ Built and maintained Sybase SQL Server (ASE 12) on Windows 2000. Developed utilities in
MKS toolkit to facilitate administration. Built maintenance tools and developed custom
procedures. Handled UNIX and Windows installs, upgrades, user accounts and backup.
♦ Implemented OLTP Data Warehouse using Informatica Power Mart.
♦ Maintained MSSQL Server for Accounting Department.
♦ Coordinated and controlled all Collection and Billing applications and functions including
request for software modifications. Supervised a team of programmers that were involved in
development and maintenance of the Billing application.
♦ Interacted with upper management and technical staff to coordinate job assignments.
Access Health Net / Cymedix Lynx – Westlake, CA 02/92 – 12/97
Software Manager and Technical Lead
♦ Managed a team of programmers and coordinated software development for the entire
package for hospitals and managed care facilities.
♦ Developed interfaces and data models for HIS and LIS systems.
♦ Performed software design, code, test and integration for database applications, report
generation and transmissions to remote sites. Some applications involved database
translation and data conversion according to ASTM and HL7 industry standards.
Self Employed – New York, CA 10/87 – 01/90
PC Consultant
♦ Used Words and Lotus programs to prepare reports, articles, problem solving and accounting.
Pahlavi University – Shiraz, Iran 01/85 – 09/86
Laboratory Instructor and Software Development
♦ Assisted professors with academic research.
♦ Responsible for design, maintenance and support programs within the administration
department.
 EDUCATION / PROFESSIONAL TRAINING
♦ B.S., Engineering, Pahlavi University – Shiraz, Iran, 1987
♦ Computer Technology, Computer Learning Center – Los Angeles, CA, 1991
♦ Professional Certificate in Applications Program, LTU – Chatsworth, CA, 1996
♦ Data Warehouse Management, Informatica Training Center – Los Angels, CA, 2001
♦ Sybase DBA, Sybase Learning Center – Los Angeles, CA,, 2001
♦ MSSQL DBA, OLAP Solutions, Quick Start Microsoft Partner – Los Angeles, CA, 2003
♦ Web Applications, Countrywide IT Campus – Agoura, CA, 2005