Martin McDonnell has over 30 years of experience in information technology, network security, and operations dispatch administration. He has a Master's degree in Network Security from Strayer University and a BA in English from the University of Pennsylvania. Currently, he works as the Operations Dispatch Administrator at Washington Gas, where he maintains laptop and backend systems, solves user problems, and compiles reports. He has experience in various IT roles, including electronic communications, help desk support, and desktop support. His skills include IT systems administration, network security, programming, project management, and publishing.

1. Martin McDonnell
9155 Blarney Stone Dr., Springfield, VA 22152 Mobile Phone: 703-408-6560
E-Mail: mmcdonnell2@verizon.net Home Phone: 703-913-7445
EDUCATION
Strayer University – Master of Science in Network Security Graduated: 2012
Strayer University – Diploma in Information Systems GPA 3.93 Graduated: 2005
University of Pennsylvania – BA in English, Specialty in Writing Graduated: 1981
WORK EXPERIENCE
Washington Gas – Alexandria, VA Feb 1984 – Present
Operations Dispatch – CAD Administrator Mar 2010 – Present
• Tests, implements, patches, updates, and maintains tough book laptop software and hardware for the
Dispatch Department to ensure field technicians are equipped to serve customer needs.
• Maintains system administration, mobile application, and work management applications to ensure
backend systems are up and running. Evaluates new technology and liaises with vendors.
• Solves problems reported by users to the CAD Help Desk, on call 24/7 to ensure swift resolution.
• Runs workflow analysis models, and business process mapping to track goals, and compiles
information for company executives in weekly, monthly, and quarterly D.C., MD, and VA reports.
• Maintains Disaster Recovery computers, runs diagnostic scans and performs forensic investigations.
• Experienced in I.P. addressing, solving network issues, installing devices, including modems, GPS.
Electronic Communications Department Specialist Nov 2007 – Mar 2010
• Trouble-shot and solved problems affecting microwave transmitters, telemeters, radios, and Computer-
Aided Dispatch computers to ensure employees can perform their jobs.
• Calibrated, maintained, and repaired safety equipment to keep servicemen and contractors safe.
Information and Technology Help Desk Member Apr 2003 – Oct 2007
• Provided tier-two information systems and network support for over 2,000 employees located in D.C.,
Maryland, and Virginia sites. Worked proactively to avoid problems and keep system trouble-free..
• Recommended and implemented hardware and software solutions when I communicated with
employees of multiple corporate levels and backgrounds.
• Multitasked and prioritized services according to organizational needs and available IT resources.
• Promoted to Desktop Support in 2005 to help convert WG service vehicle computers and modems from
CDPD to CDMA wireless technology and ensure a smooth transition.
SKILLS
IT Systems Administration – Led the migration to Windows 7 Operating System on technician laptops.
Single-handedly created images and performed imaging duties for the entire workforce of Washington Gas.
Network Security – As project lead, investigated slow performance in a number of Dispatcher’s PC’s, then
discovered and eradicated backdoor malware worms to clear a performance bottleneck.
Programming – Wrote tracking program in business objects using checklists to anticipate supply orders,
maintain I.P. addresses and increase work efficiency.Used if-then statements to simplify mainframe reports.
Project Management – Set up, instructed, and supervised teams tasked with changing the company's
computer operating systems from Windows 2000 to XP. Used virtual environments, turned off UAC and
applied fixes to enable older legacy programs to run on Windows 7 platform and save replacement costs.
Congressional Administration – Composed The Won Pat Report, under Congressman A. B. Won Pat
with responsibilities in researching and writing news and feature articles, layout, photography, and editing.
Published author – Feature articles in the Washington City Paper and Gas Daily's NG trade magazine.