Jason Miller has over 10 years of experience in technical support roles for Symantec, including as a Technical Support Engineer for their Netbackup and Altiris groups where he performed software and hardware troubleshooting, installation, and maintenance. He also has experience in case management and virus removal for Symantec Norton. Miller has an Associate's degree in Computer and Networking Technology and skills in networking, storage, Linux, Windows Server, and scripting.
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.
Experienced Networking Tech/Engineer committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents. Recently graduated Telecommunications Engineer seeking opportunity for growth and development of technical skills. Willing to take on additional responsibilities in order to add value to a growing company’s vision. Telecommunications Engineer with specialties in disaster recovery and implementing solutions that ensure or increase architectural stability. Additional background includes successfully migrating voice traffic from one platform to another without disruption of service or impact to the customer. Seeking a position in telecommunications or customer service where my expertise can be used to meet immediate standards and goals. Highly qualified Telecommunications Engineer and planner with proven skills in presale, installation, maintenance, design, project management, documentation and service in the voice industry. Detail-oriented Networking Engineer with a focus on storage and virtualization and proven leadership ability. Seeking a challenging position leading an IT team or focusing on project management. Networking Engineer with superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in administration and support of office PBX and voice messaging systems. Seeking an IT position troubleshooting issues at user level as well as phone system programming. Motivated, reliable and well-organized Telecommunications/Networking Engineer offering 10+ years’ experience in field installations seeking an exciting position focused on network security.
1. Jason Millers
3131 wayside loop Springifled, Oregon, 97477 541-520-5692 millersjtech@gmail.com
WORK EXPERIENCE
SYMANTEC, Springfield, OR
Technical Support Engineer – Symantec, Netbackup Group, Jan, 2013-2015
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system
problems, and replace defective componets when necessary.
• Network troubleshooting and configuration. From basic hardware communication to DNS,
Routing, Subnets, LAN, WAN, WLAN, and SAN configurations.
• Software and hardware support for all versions of enterprise level operating systems.
Including Windows, Linux, and Unix.
• Install new hardware or software systems and components, ensuring integration with
existing network systems.
• In depth process flow and system log analysis.
• Create, maintain, and revise Technical documentation for support and customers.
• Perform data backups and disaster recovery operations at the network level.
• Provide advanced troubleshooting to large enterprise clients and government entities using
Netbackup and Puredisk applainces.
• Assisting customer in production down situations with high impact towards a quick
resolution.
• Basic scripting and server maintenance.
Technical Support Engineer – Symantec, Altiris Group, April, 2011-2013
• Created a new product support team for Symantec Protection Center. Starting and
maintaining technical documentation and support methods our team would use.
• Analyze network data to determine network usage, disk space availability, and appliance
maintenance.
• Install firewall software and hardware as well as maintain security software installation and
operation.
• Maintain records of daily data communication and transactions., problems and remedial
actions taken, and installation activity.
• Develop training materials and procedures, or train users in the use of hardware or software.
Case Manager – Symantec, Norton , June, 2009-2011
• Answer user inquiries regarding computer software or hardware operation to resolve
customer issues.
• Enter commands and observe system functioning to verify correct operations or detect
errors.
• Virus removal and general performance maintenance on customer systems.
• Refer major hardware or software issue or defective products to vendors.
• Install and perform minor repairs to hardware, software or peripheral equipment.
• Set up equipment for employee use, performing and ensuring proper installation of cables,
operating systems and software.
• Maintain records of daily communcations with customers and customer issues.
2. • Develope training materials and technical documents for internal use.
Marshall's , August , 2005-2009
• Started working as sheetmetal manufacturing custom parts for HVAC systems.
• Stocked inventory and performed ordering and organizing for the sheetmetal shop from
distributors.
• After about 2 years. Moved to installation of HVAC systems on new construction sites.
• Performed installation and service work for existing HVAC systems at customer sites.
• Continued with Marshall's while going to school full time.
Education
Pioneer Pacific College, Springfield, OR
Associates of Computer and Networking Technology
Springfield Highschool, Springfield, OR
Diploma
Additional Skills
• Networking, DNS, TCP/IP , LAN, WAN, SAN, VLAN, SNMP, SMTP, IPSec,
Virtualization, Netbackup, Apache, CustomerService, LogAnalysis, Storage, NAS, CIFS,
SCSI, RAID, BASH, Python, Unix, Linux, WindowsServer.