Richard Di Girolamo is a desktop support technician with over 20 years of experience in technical support roles. He has a demonstrated ability to prioritize tasks, delegate responsibilities, and motivate teams. His experience includes desktop support positions at D&B and Acxiom Corporation, as well as supervisory roles providing technical support to over 600 employees. He has strong communication, analytical, and problem-solving skills.

1. Richard A. Di Girolamo
72 School Street
Clark, N.J. 07066-1424
732.309.4883
Rich1051@live.com
Summary Of
Qualifications:
• Strong decision maker with a demonstrated ability to prioritize, delegate and motivate.
• Effective communicator with solid analytical and technical skills.
• Successfully managed and directed a technical and financial staff of professionals.
• Resourceful problem solver highly motivated toward achieving goals and meeting operational
deadlines.
Technical
Experience:
D&B (dun&bradstreet), SHORT HILLS, N.J. 7/13 – Present
Desktop Support Technican
• Provide desktop support to all levels of D&B Management, also supporting IT team members with
guidence and expertise.
ACXIOM CORPORATION, SHORT HILLS, N.J. 9/10 – 7/13
Senior Desktop Technician
• Provide technical advice, recommendations and support for all hardware and software applications.
• Interface with the client for status updates and problem resolution.
CSC (COMPUTER SCIENCES CORPORATION), SHORT HILLS, N.J. 8/02 - 9/10
Senior Technician 11/06 – 9/10
• Provide desktop and file/application server support for customers over two sites.
Work Flow Lead 7/03 – 11/06
• Oversee the daily workflow by monitoring Queue Administrators and Field Service Technicians
ensuring that Service Level Agreements and Compliance Metrics are met.
• Interface with the customer for status updates and problem resolution.
• Provide desktop and file/application server support for customers over two sites.
Supervisor and Queue Administrator 8/02 – 7/03
• Project lead for an in-house rollout of 400 new laptops for D&B (formerly Dun & Bradstreet)
associates which included software image installation and data transfer from older laptop models,
successfully completing the project ahead of schedule.
• Project lead for a rollout of 600 laptops over a 3-month period for D&B Sales associates at remote
locations, completing the project on schedule.
• Provided technical advice and support, as a member of the Move Coordinators Management Team, to
D&B Management and staff during and after the process of relocating their corporate headquarters.
• Supervising and directing a professional staff of technicians, monitoring and assigning work orders
through the use of Remedy Help Desk Solutions software and Computer Associates Advanced Help
Desk problem management tool (AHD) providing daily desktop, file and application server support to
600 employees over two D&B locations.
• Properly maintaining and accounting for all D&B hardware assets through the use of MRO Value
Web Asset Management software.
DUN & BRADSTREET CORPORATION, MURRAY HILL, N.J. 8/97 - 8/02
Technical Support Specialist
• Decommissioned existing network domain, relocating 160+ users to a newly created domain.
• Created domain user accounts, local and global user workgroups and home directories and assigned
permissions and size quotas accordingly.
• Provided administration to 9 network servers including data backup on a daily basis and data
restoration when required.

2. • Installed operating system and application software to numerous desktops and laptops and provided
PC support and training to over 160+ users on a continuous basis.
• Migrated 60 users from MS Mail to MS Exchange over a 1-month period.
• Participated annually in 2-day business recovery tests at the SunGard MetroCenter facility
successfully restoring LAN and specific workstation platforms while also verifying post recovery
integrity of financial and Hyperion production applications.
Previous
Experience:
A successful career marked by twelve years of senior management experience in auditing for major
financial institutions. Some career highlights include:
• Provided Board of Directors and Senior Management with reliable and objective analyses, appraisals
and recommendations on the effectiveness of policies and procedures.
• Developed and executed a comprehensive audit program, increasing the existing scope by 85%,
significantly reducing external Certified Public Accounting fees annually.
• Planned and directed all examinations, providing guidance to a professional staff in developing a high
level of competence through on the job training.
Specialized
Training:
• Configuring and Implementation of Window 2000 Professional, Microsoft
• Windows NT Support Training, Forte Systems
Education:
DeVry University - North Brunswick, N.J.
Associate in Applied Science Degree in Telecommunications Management
International Honor Society: Phi Theta Kappa GPA: 3.8
Pace University - New York, N.Y.
Completed two years of study towards Business Degree, Accounting
Certificate courses: Internal Auditing, Operational Auditing, Internal Accounting Controls