Network Engineer with over 5 years of experience managing LAN/WAN networks in Windows environments. Provides leadership on root cause analysis and resolution of issues. Holds certifications in Network+, A+, and Microsoft systems. Work history includes positions as an IT consultant, data center technician, technical support representative, and lead field technician for various companies. Skilled in networking, servers, hardware, software, and operating systems.

1. CLIENT NAME
Street, City, State • Home: xxx-xxx-xxx • E-mail: clientname@hotmail.com
NETWORK ENGINEER
Network Engineer: 5+ years’ experience on LAN/WAN network management, under Windows NT/2000 and XP
environments. Delivering systems solutions which factor in cycle count processes, inventory control, and supply
chain management. Providing leadership for collaboration on in-depth root cause analysis and resolutions.
Assigning technicians and resources to meet deadlines. Ensuring proper balance between working capital
management, inventory in stock, while optimizing pricing and relationships with vendors.
Technical Support: 2+ years’ delivering first contact troubleshooting/resolution for desktop support, hardware,
software and networking issues via help desk phone and email support. Expertise in data center receiving aspect,
including receiving of equipment, asset tagging and organizing. Knowledge of base usage and article creation,
client follow ups and escalations, and knowledge of asset management systems and bar coding. Familiar with
Remedy and other ticketing systems
Jr. IT Consultant / Project Manager: Advising clients on the best technical solutions to support the business’
functioning reliably and efficiently. Proactively seek new opportunities to create value for clients. Strong client-
centric ethos.
EDUCATION
Network Systems Administrator Certificate, Institute Name, City, State, 2006-2007
Core program content on Microsoft Windows 2000 Network-Management
A+ Certified Professional (CompTIA Certificate), 2006, Network+ Certified Professional (CompTIA Certificate), 2006
PROFESSIONAL EXPERIENCE
Company Name… City, State 2007 to present
Global IT solution provider and Fortune 500 Company, delivering software, hardware and services and support.
IT Consultant / Data Center Technician
Deliver full ‘out-of the box’ technology solutions to corporate offices and datacenters, primarily in the area of network switches
and servers; serve as team lead of up to 8 technicians; gather client requirements and work instructions and prepare an
implementation proposal, meeting with in-house technical team as required (e.g. CPO, senior engineers, desktop support).
Install data center equipment and cabling (fibre, copper, power, serial); install and configure or upgrade software, hardware,
operating systems, and networking solutions; perform manual desktop migrations, which entail backing up data, Microsoft
Office suite settings and software configurations, and perform manual confirmation of printers and external devices. Provide
periodic follow-up technical support and maintenance for corporate users; oversee asset management of equipment (received,
installed and removed). Successfully completed 5 complex projects, lasting 2 months to 2 years.
Projects:
● Data center Rack and Ready project: Re-cabled and upgraded server hardware and installed new equipment.
st
Served as 1 point of contact for Site Services Technicians. Trained corporate staff in processes, using personal
training modules compiled. Team size: 4, duration: 2 months, 2008
● Desktop Refresh project: Refreshed 1,500.00 PCs Team size: 10, duration: 2 months, 2007
● PC Upgrade project: Upgraded up to 13,000 IBM computers for a large pharmaceutical company Team size: 25,
duration: 24 months, budget: N/A handled by project manager, 2007-2008
● Hard Drive destruction: Destroyed 5,000 hard drives which contained sensitive data. Team size: 1, duration: 2
months, 2009
Company Name … City, State 2007 to 2008
A leading provider of online educational instruction and the preferred partner of schools and school districts with more than
50,000 students nationwide.
Technical Support Rep
Resolved and provided live/online troubleshooting within 24 hours for computer re-imaging, desktop issues, network
connection, software configurations, and password access; provided technical support to clients via phone and email; typically
handled and processed 15 work tickets within a 4-hour shift; documented procedures to help new hires; served on a team of
35 technicians
Project:
● Beta Testing for Next Gen software. Team size: 6. Duration: 1 month, 2007

2. Client Name (continued)
Company Name … City, State 2007
The world leader in in-vitro diagnostics and drugs for cancer and transplantations.
Migration Project Technician
Set up VPN client on systems and ensured its functionality, using DSL and wireless connection; mapped local and network
drives, printers and scanners; destroyed all data on end of lease computers, using Kill Disk/ Blancco; performed nightly
backups and restored users’ data; managed the physical storage and identification of all assets including property-specific
assets owned by our customers which are used on upcoming projects and tracked shipments; assisted with emergency
installations as required - updating project managers and management on project progress and identified risks/issues.
● Assisted with the roll-out of new desk/laptops in a corporate environment, and with installing specified applications on
all systems as per client request
● Configured Outlook offline settings and upgraded and customized Lotus Notes and provided support for users on
technical issues and with lost archives
● Installed 3rd Party software, such as Avaya message manager, and briefing users on new hard/software to ensure a
smooth transition for the user
Company Name … City, State 2006 to 2007
A vendor of desktop computers, laptops and servers for companies including IBM, Dell and Compaq. Its services also include
computer systems installation, electrical infrastructure upgrades, data cabling and training.
Lead Field Technician
Supervised team 10 IT technicians; installed and set-up anywhere from 40-100 computers and software daily, configured /
upgraded operating systems, assembled/configured computers, and monitored network infrastructure/peripherals, such as
hardware, printers, and scanners; audited all incoming desktops, laptops, printers, scanners, and other peripherals before
installations/upgrades; analyzed and resolved network and server connectivity issues; determined how ASM, Build Services,
and Site Services work-flow, tasks and process overlap; maintained accurate cycle and inventory counts of server and
network spare parts, RMA, and shipping/receiving records; awarded a certificate from Dell project managers for high level of
customer service; configured print servers, and ensured wireless connectivity; drove compliance with all company processes
and procedures; trained 4 technicians on all project procedures.
Project:
● NY Department of Education Refresh project: deployed, optimized and supported computers and peripherals,
consisting of Windows XP and Mac OSX. Team size: 20 technicians, duration: 6 months, 2006
TECHNICAL SKILLS & TRAINING
Networks: Network+ Certified Professional, 2006
Network Systems: A+, Microsoft Certified Professional
Servers: Server+ training
E-Tek training, certification anticipated end 01/2011
Hardware: CompTIA Server + certification training, 2011 (40 hours)
Computer hardware and peripherals - installation (2 years)
Data center cabling, desktops, hard drives, hubs, laptops, memory, modems, mother boards,
Dell computer models (advanced)
Lexmark and HP printers (advanced)
Network cabling and administration
Network cards, printers, routers, scanners, servers, switches,
PC Computer Systems - assembly/disassembly (1 year)
Software: Avaya softphone, Blancco, ATS, HD eraser tool, Lotus Notes, Remedy and Foot Prints Ticketing Service,
Right Now, Symantec Ghost Solution Suite (SUMWIZARD), Wipe drive (2 years)
Protocols: DHCP, DNS, Ethernet, TCP/IP, WINS
Operating Dell Systems Certified Expert
Systems: Microsoft Certified Professional (MCP Certificate), 2006
Microsoft Windows 2000 Professional and Windows XP - installation, configuration & administration
Systems Administrator certificate, Lincoln Technical Institute, 2006-2007
Windows 98/NT/Windows 2000 Pro and Server – installation (1 year)
Windows NT/2000, Windows 95/98/XP (4 years)
Microsoft Windows 2000 Server - Installation, Configuration & Administration
Wireless: Dell Wireless Technology Certificate, 2006
Provide technical support for:
Desktops (3 years), laptops (3 years), printers (3 years), projectors (1 year)
Windows XP (3 years), Microsoft Office 2003-2007-2010 (2 years), Internet Explorer (2 years)