This document is a resume for an individual with experience in customer service roles in the hotel and hospitality industry in the Bahamas. The resume summarizes the applicant's professional experience as an Executive Housekeeping Assistant and Butler, highlighting responsibilities like training employees, resolving complaints, ensuring guest satisfaction, and supervising various operations. It also lists educational attainments including an Associate's degree in Business Management and various training certificates in areas like sales management, operations management, and human resources management.

1. Miller’s Heights, Center Drive, P.O.Box-N4847
Phone: 1-242-429-9489
Email: glorysky77@hotmail.com
Profile
Confident, dedicated strong organizational skills and experienced in fast paced environments. Highly
trustworthy, ethical and discreet; committed to superior customer service. I am Detailed-oriented and
resourceful in completing projects; able to multi-task effectively. Capabilities include:
 Customer Service & Relation
 Problem Solving
 Computer Operations
 Job Analysis
 Staff Training & Development
 Policy Formulation
 Employee Management
 Labor Laws
 Brand Development
Professional Experience
Executive Housekeeping Assistant, Ocean Club, Paradise Island, Bahamas June 2015 to April 2016
 Training employees.
 Resolving guest complaints/Ensuring all guest satisfaction.
 Ensuring proper maintenance of all equipment.
 Making high-level decisions about policy and strategy.
 Managing daily activities of housekeeping operations.
 Enhancing operations and service delivery.
Butler, Sandals Royal Bahamian, Cable Beach,Nassau Bahamas July 2009 to June 2015
 Assist customers with request and problems.
 Supervise room service and food and beverage operations for guests.
 Arrange for services/activities off-property for guest.
 Maintain positive guest relations at all times
 Liaison with every department in the hotel to ensure guest satisfaction.
 Complete all paperwork and closing duties in accordance with department standards.

2. Education & Training
AssociatesBusiness Management (Finance),American Intercontinental University, June 2015
 Courses focusing on analytical, quantitative and management.
 Marketing strategies, economics, investments, leadership and organizational behavior.
Certificates
Sales Management,2016
 How networking builds relationships and businesses.
 Concept of adaptive selling.
 Element of effective business communication.
 Sales presentation and characteristics of brand.
Operations Management, 2016
 Planning, process management,supply chain management, quality improvement product
design.
Human Resource Management, 2016
 Recruitment process, selection process, interview techniques, business culture, ethics.
 Employee motivation, managing change,employee relations, training and appraisal.
First Aid/CPR, 2015 - 2017
Health Certificate, 2016 - 2017
References
References available upon request.