This document is a resume for Julie Ann Padilla. The resume outlines her objective of continuing growth in customer service and sales. Her core strengths include active listening, problem solving, and strong organization skills. Her work history includes roles in customer service, special events planning, shift lead, and customer representative. She seeks to further her knowledge and career in customer service and sales.

1. Julie Ann
Padilla
1014 Northern Lights
Way NE
Rio Rancho, NM 87144
(505) 550-2721
J.m42613@gmail.com
Objective
Continue my growth within the customer service field. Furthering my knowledge in
the sales department and partner with my management team; to realize the best
strategy for success. Create a fun experience with every client I interact with and
spread my contagious positivity throughout the rest of the brand.
Core Strengths
+ Active listening skills + Sharp Problem Solver
+ Energetic Work attitude + Strong Organizations Skills
+ Telephone inquiries specialist + Customer Service Expert
+ Telecommunication skills + Detail Oriented
Employment History
Office Administrator
June 25
th
, 2016 Elevations Counseling - Albuquerque, NM
 Patient Intakes in person and over the phone.
 Running Medicaid Insurance Checks Monthly
 Creating A positive environment for patients and staff
 Office Clerical Work
 Providing detail oriented summaries on patient billing files.
Special Events
September 2014 – March 2016 Dave & Buster’s - Albuquerque, NM
 Planning legendary parties guests won’t soon forget.
 Building lasting relationships with companies who seek to host continuous events to
intrigue their employees.
 Giving new meaning to corporate Events and building repeat business to join us for
an exceptional time on a regular basis.
 Hired as Front Desk/ Host and showcased my drive and passion for the company
 Trained Front Desk/ Host new hires to our Dave & Buster’s Standards
 Selected to further my knowledge in the sales department as Special Events
Assistant.
 Selected to attend the 2015 “Big Ten Meeting” by GM and regional Manager
 Continuously living and breathing all four culture pillars.
Starbucks Team Member
August 2012 – November 2012 Starbucks - Avondale, Az
 Created the Starbucks experience for every guest that walked in the building.
 Providing “one of a kind” drinks, while maintaining a clean and friendly environment
for all.
 Achievements as a Rapid Learner in both Drink Perfection as well as Guest
Relations.
 Fostered a positive work environment by consistently treating all employees and
customers with respect.
 Awarded Full Time hours and responsibilities due to strong work ethic.

2. Shift Lead
January 2012 – October 2012 Ambrosia Water and Ice - Goodyear, AZ
 Successfully operated the store while creating memorable encounters with guests.
 Providing full service in a friendly and fast paced environment.
 Making every guests feel welcome from the time they step through the door.
 Properly handled all inventory as well as guest relations.
 Created end of the day procedures to ensure accountability.
 Built professional relationships with suppliers to continue partnerships.
Customer Service Representative
August 2011 – February 2012 Quiksilver Co - Glendale, AZ
 Responsible for maintaining an organized work environment.
 Handled all customer relations and issues in a gracious and successful manner in
accordance with company policies.
 Exceeded expectations for store guest experience surveys.
 Helped our store champion the region in sales for the quarter.
 Acquired the most guests to sign up for our loyalty program.
Education
2007 - 2011 Verrado High School - Buckeye, AZ
 General Studies
Other Experience
Skills
 Budgets
 Customer Relations
 Special Events
 Team Development
 Sales
 Professional and Friendly
 Multi-tasking
References
References are available on request.