Christina Brown is applying for a new job and providing her resume and cover letter. She has worked in restaurants and hospitality for many years but is looking to transition to an administrative or office role. She is organized, hard-working, and excited to learn new skills. As a mother of three, she is seeking a stable job opportunity with a growing company.

1. Christina Brown
Cbrown082015@gmail.com
301-250-5482
COVER LETTER
My name is Christina Brown and I am in the process of transitioning in the
workforce. I am originally from New York and moved to Maryland in 2012 to be
with my family. Eventually I moved to Frederick and recently got married. My
husband and I have 3 beautiful girls and in my spare time I serve at my church
and my favorite thing to do is spend time with my family.
I have worked in the Hospitality Business with restaurants for many years and
would like to apply my current customer service skills to a new job field. I would
like to enter a more professional environment doing administrative or office
work.
Although I have very little work experience in an administrative role, I have
knowledge of all office procedures and excellent organizational skills. I have also
maintained daily operations of monetary deposits, conducted all filing, copying
and scanning of employee files, maintained invoices, input data into a computer
system and have done ordering of merchandise.
I consider myself to be a self-starting, goal oriented strategist in which my
confidence, perseverance and vision will ultimately promote my success. I am a
hard dedicated worker and am excited to go into a new job field and learn new
things.
At this point in my life I haven’t found stability in a job that I really enjoyed and
am just looking for a chance to utilize my skills in a new job field with a growing
company.
Christina Brown
Cbrown082015@gmail.com
301-250-5482

2. Professional Experience
Aerotek Frederick, MD
Benefits Verification Specialist Oct. 2016 – Jan. 2017
 Responsible for verifying patient insurance coverage, to ensure necessary procedures
and medications are covered by an individual’s provider.
 Precisely documents specifics for various payer plans including patient coverage, cost
share, and access/provider options according to Program specific SOPs.
 Verification process includes electronic validation of pharmacy coverage and medical
eligibility.
 Documents the requirements for prior authorization process, claims appeals, etc.
 Completes quality review of work as part of finalizing product.
 Reports any reimbursement trends/delays to supervisor.
Residence Inn Frederick, MD
Front Desk Associate Jan. 2016 – Sept. 2016
 Handled all inbound and outbound calls
 Conducted all filing, copying, and scanning
 Assisted guests both in person and on the phone with reservations
 Managed guest messages and inquires in an efficient manner
 Responsible for the smooth, efficient and professional operation of all front office areas
La Petite Academy Frederick, MD
Food Specialist Jan. 2015 - April 2015
 Prepared and served meals for daycare center
 Managed inventory and ordering of products
 Maintained storage area and put products away as they came in
Olive Garden Restaurant Frederick, MD
Bartender Jan. 2014 – Jan. 2015
 Responsible for opening bar on a daily basis
 Stocked bar with beer, wine, liquor, and other supplies such as glasses, ice, napkins, etc.
 Took beverage orders from serving staff as well as patrons
 Checked Identification of guests to verify age requirements for purchase of alcohol
Server Nov. 2012 – Jan. 2014
 Successfully took customers’ orders and inputted them into a computer system
 Prepped food for orders such as soups, salads, and breadsticks
 Assisted guests both in person and on the phone with takeout orders

3. Radioshack Corporation Frederick, MD
Sales Associate July 2012 – Oct. 2012
 Replenished displays and racks with appropriate merchandise
 Priced merchandise as needed
 Sold, activated, and assisted customers with cell phone purchases
RGIS Colonie, NY
Inventory Specialist June 2011 –Oct. 2011
 Scanned and Input data into a computer system
 Maintained inventory of merchandise
Dunkin Donuts Corporation Loudonville, NY
Crew Member Sept. 2010 – June 2011
McDonalds Restaurant Loudonville, NY
Shift Supervisor July 2009 – Oct. 2010
Wendy’s Restaurant Schenectady, NY
Crew Member Nov. 2008 – May 2009
Burger King Restaurant Schenectady, NY
Shift Supervisor Feb. 2006 – Aug. 2008
 Interviewed and Hired Personnel
 Implemented Leadership Training Program for all new hires
 Successfully managed a work team and coordinated activities
 Handled customer complaints and resolved issues
 Prepared food for customers and followed all COMAR Food Regulation Policies
 Responsible for opening and closing business operations
 Counted drawers at open and close of business including cash deposits
Education
Frederick Community College Frederick, MD
Business Management 2016
Bryant and Stratton College Albany, NY
Criminal Justice 2011
Schenectady County Community College Schenectady, NY
Culinary Arts Program 2006
Washington Irving Educational Center Schenectady, NY
GED 2005