This document discusses measuring digital engagement in public libraries. It emphasizes that digital and physical engagement have different strategies but the same goals. Experimentation alone does not constitute engagement - engagement must be measured against objectives. The document provides examples of how to track engagement metrics like website traffic sources and referrers, social media sources and posts, digital campaign tracking and goals. It stresses the importance of defining goals in order to clearly measure effectiveness.
Building a Digital Strategy by Carolyn Royston from Imperial War Museums (UK)WeAreMuseums
CAROLYN ROYSTON (UK)
Imperial War Museums, Head of Digital Media
Carolyn Royston is Head of Digital Media at Imperial War Museums. She has transformed the museum's approach to digital engagement so that it is now central to organisational thinking and planning. Carolyn will share her experience of developing a digital strategy at IWM and then how to move from theory to practice to really embed digital at the heart of the organisation.
Organisational Change Through Social MediaDarren Sharp
This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Australian Council for Private Education & Training 2009 National Conference held in Canberra 27 - 30 August. This presentation explores strategies for encouraging organisational change via social media. It examines how social networks allow users to form communities of interest and practice; how organisational change is critical in a world of user-generated content and social-media; using Web 2.0 tools to influence organisational change and how peer-to-peer reviews, search engines and social networks will effect private education.
Building a Digital Strategy by Carolyn Royston from Imperial War Museums (UK)WeAreMuseums
CAROLYN ROYSTON (UK)
Imperial War Museums, Head of Digital Media
Carolyn Royston is Head of Digital Media at Imperial War Museums. She has transformed the museum's approach to digital engagement so that it is now central to organisational thinking and planning. Carolyn will share her experience of developing a digital strategy at IWM and then how to move from theory to practice to really embed digital at the heart of the organisation.
Organisational Change Through Social MediaDarren Sharp
This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Australian Council for Private Education & Training 2009 National Conference held in Canberra 27 - 30 August. This presentation explores strategies for encouraging organisational change via social media. It examines how social networks allow users to form communities of interest and practice; how organisational change is critical in a world of user-generated content and social-media; using Web 2.0 tools to influence organisational change and how peer-to-peer reviews, search engines and social networks will effect private education.
Presentation at the American Alliance of Museums Annual Meeting 2014 which highlights digital volunteer programs and how to implement one at your museum. Please feel free to contact presenters with addition questions.
Case examples - Merry Ann Moore content marketing, PR, branding & moreMerry Ann Moore
Portfolio of projects with ideas for content marketing, branding, public relations campaigns, website updates, digital marketing communications approaches and more.
501 Tech NYC: Crafting a Nonprofit Video Strategy (July 2010)See3 Communications
Michael Hoffman was joined by our client Sara Fusco of Refugees International to discuss nonprofit video strategy at the July 501 Tech NYC meet up at Planned Parenthood.
Below is a description of what we'll be covering:
"Organizations using online video effectively aren't just creating great content, they're creating great strategies. It all starts with understanding why video matters to your organization and rethinking what "viral" really means. We’ll talk about how to integrate video into your communications plan, how to staff and develop videos, and how to think about distribution. Bring your questions and walk away with examples of how nonprofits are using video to extend their programs and events online, to increase brand recognition, and to create valuable content for its supporters."
More at www.see3.net
Sam Loewner - Using Social Media to Achieve Goals, Engage Citizens, and Impro...Plain Talk 2015
"Using Social Media to Achieve Goals, Engage Citizens, and Improve Outreach" was presented at the Center for Health Literacy Conference 2001: Plain Talk in Complex Times by Sam Loewner, Social Media Specialist, MAXIMUS.
Description: Learn what makes social media a uniquely useful tool to communicate with diverse audiences. This hands-on workshop will cover the uses of social media, the privacy and security concerns associated with new media, and how to write to reach your intended online audience.
Content that is communicated through the internet or computer networks.
Digital Media makes use of electronic devices such as computers, tablets, and smartphones to market to potential clients and current customers.
Digital Media is mainly marketed through:
Websites and Blogs
Social Media Networks
In the Know II: What's New In Image & Video Sharing?CDC NPIN
Presentation from the In the Know 2: Social Media for Public Health webcast held on March 19, 2014 by CDC NPIN staff. The webcast offered public health professionals a look at the latest features, functions, and practices on popular and emerging image and video social media channels.
Skilling-up for transformation. Digital transformation conference, 21 May 2015CharityComms
Bertie Bosrédon, digital strategist
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. www.charitycomms.org.uk
Mobile Advertising 101: Beyond GeofencingGil Rogers
Location-Based Mobile Advertising is an exciting technology that may be used to reach targeted students where they are. Whether you are trying to reach potential transfer students on a community college campus, potential grad students downtown, or potential undergrads at their high school, "geofencing" can be a great way to focus in on those locations and drive targeted advertising volume.
However, not all geofencing is the same. It can be very easy to drive a high volume of impressions with low engagement, leading to questionable ROI.
This webinar will focus on the "Do's and Don'ts" of digital marketing; specifically with regard to mobile advertising strategies and how to avoid some of the pitfalls while putting yourself in the best position for success.
Presentation at the American Alliance of Museums Annual Meeting 2014 which highlights digital volunteer programs and how to implement one at your museum. Please feel free to contact presenters with addition questions.
Case examples - Merry Ann Moore content marketing, PR, branding & moreMerry Ann Moore
Portfolio of projects with ideas for content marketing, branding, public relations campaigns, website updates, digital marketing communications approaches and more.
501 Tech NYC: Crafting a Nonprofit Video Strategy (July 2010)See3 Communications
Michael Hoffman was joined by our client Sara Fusco of Refugees International to discuss nonprofit video strategy at the July 501 Tech NYC meet up at Planned Parenthood.
Below is a description of what we'll be covering:
"Organizations using online video effectively aren't just creating great content, they're creating great strategies. It all starts with understanding why video matters to your organization and rethinking what "viral" really means. We’ll talk about how to integrate video into your communications plan, how to staff and develop videos, and how to think about distribution. Bring your questions and walk away with examples of how nonprofits are using video to extend their programs and events online, to increase brand recognition, and to create valuable content for its supporters."
More at www.see3.net
Sam Loewner - Using Social Media to Achieve Goals, Engage Citizens, and Impro...Plain Talk 2015
"Using Social Media to Achieve Goals, Engage Citizens, and Improve Outreach" was presented at the Center for Health Literacy Conference 2001: Plain Talk in Complex Times by Sam Loewner, Social Media Specialist, MAXIMUS.
Description: Learn what makes social media a uniquely useful tool to communicate with diverse audiences. This hands-on workshop will cover the uses of social media, the privacy and security concerns associated with new media, and how to write to reach your intended online audience.
Content that is communicated through the internet or computer networks.
Digital Media makes use of electronic devices such as computers, tablets, and smartphones to market to potential clients and current customers.
Digital Media is mainly marketed through:
Websites and Blogs
Social Media Networks
In the Know II: What's New In Image & Video Sharing?CDC NPIN
Presentation from the In the Know 2: Social Media for Public Health webcast held on March 19, 2014 by CDC NPIN staff. The webcast offered public health professionals a look at the latest features, functions, and practices on popular and emerging image and video social media channels.
Skilling-up for transformation. Digital transformation conference, 21 May 2015CharityComms
Bertie Bosrédon, digital strategist
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. www.charitycomms.org.uk
Mobile Advertising 101: Beyond GeofencingGil Rogers
Location-Based Mobile Advertising is an exciting technology that may be used to reach targeted students where they are. Whether you are trying to reach potential transfer students on a community college campus, potential grad students downtown, or potential undergrads at their high school, "geofencing" can be a great way to focus in on those locations and drive targeted advertising volume.
However, not all geofencing is the same. It can be very easy to drive a high volume of impressions with low engagement, leading to questionable ROI.
This webinar will focus on the "Do's and Don'ts" of digital marketing; specifically with regard to mobile advertising strategies and how to avoid some of the pitfalls while putting yourself in the best position for success.
Social Media Management for UPLB Information OfficersKim Quilinguing
This was a presentation on social media management and institutional visibility given to newly-inducted public information officers of the University of the Philippines Los Baños (UPLB).
UNICEF Digital Strategy | Mobile Social Trends for 2015Jim Rosenberg
Global Digital Trends for 2015
and UNICEF’s Digital Strategy
presented at Dialogkonferansen 2014, Strømstad Sweden @JimRosenberg
Other modern technologies at age 20; imagine how far we’ll go with the consumer-facing internet.
Social media is your embassy; a good website is your home country.
Steady, consistent content is essential to engagement.
Owned content > Facebook’s algorithms.
The big picture is comprised of many, many details.
The perfect tweet or flawless video takes time, effort, and money.
People are your greatest asset – your own colleagues, as well as the people you serve.
“People want to be a part of something bigger than themselves.” #H2H by @BryanKramer
If your clients sense you’re open and engaged, they’ll be that way, too. Same goes for your staff.
Principles for Digital Strategy at UNICEF
Digital enables transparency and accountability.
To the online audience, we are one UNICEF with many facets.
We work in a multilingual world. Our content and engagement must reflect that.
Content and engagement efforts should include people with low- or no- internet connectivity.
All products and services should be mobile-first and multiplatform.
Our product approach is agile.
Open standards are at the heart of what we do.
We’ll measure and test our efforts, using data to inform content and engagement choices.
Conversations > Campaigns.
Global frame, local action. Take a global message that national markets/teams can adapt. Messages and calls to action should be easily tailored and localized by language, country.
Have one integrated editorial calendar. Media, marketing, web, social, offline, visuals.
Team: balance all-rounders with deep expertise.
Do fewer things better.
Find the storyteller in the elevator.
Creating an Effective Social Media Strategy for your NonprofitDonorPath
Social media expert Beth Kanter walks through creating an effective social strategy for your nonprofit.
It includes practical tips, case studies, and fundamental advice to creating a networked and socially active nonprofit
The Future Of Digital Marketing: Brand CommunitiesDigital Vidya
Care about learning 'The Future Of Digital Marketing: Brand Communities'. You will find this deck presented by Abhishek Rai, Founder, Shak Co. during Digital Marketing Webinar for Digital Vidya. Interested in attending similar Webinar Live? Register Now at http://www.digitalvidya.com/webinars/
What can we learn from consumer social networks to improve engagement with le...LearnerLab
Carl Hodler, Content Strategist at LearnerLab presented this slide-deck at Learning Technologies Conference 2014 (London Olympia). The talk explored what corporate learning communities can learn from consumer social networks to motivate engagement.
Prepared by Louise Kopecny, presented by Carolyn McLeod at the Reference and information services group meeting at Marrickville Library 20 February 2020
Up the Ratios Bylaws - a Comprehensive Process of Our Organizationuptheratios
Up the Ratios is a non-profit organization dedicated to bridging the gap in STEM education for underprivileged students by providing free, high-quality learning opportunities in robotics and other STEM fields. Our mission is to empower the next generation of innovators, thinkers, and problem-solvers by offering a range of educational programs that foster curiosity, creativity, and critical thinking.
At Up the Ratios, we believe that every student, regardless of their socio-economic background, should have access to the tools and knowledge needed to succeed in today's technology-driven world. To achieve this, we host a variety of free classes, workshops, summer camps, and live lectures tailored to students from underserved communities. Our programs are designed to be engaging and hands-on, allowing students to explore the exciting world of robotics and STEM through practical, real-world applications.
Our free classes cover fundamental concepts in robotics, coding, and engineering, providing students with a strong foundation in these critical areas. Through our interactive workshops, students can dive deeper into specific topics, working on projects that challenge them to apply what they've learned and think creatively. Our summer camps offer an immersive experience where students can collaborate on larger projects, develop their teamwork skills, and gain confidence in their abilities.
In addition to our local programs, Up the Ratios is committed to making a global impact. We take donations of new and gently used robotics parts, which we then distribute to students and educational institutions in other countries. These donations help ensure that young learners worldwide have the resources they need to explore and excel in STEM fields. By supporting education in this way, we aim to nurture a global community of future leaders and innovators.
Our live lectures feature guest speakers from various STEM disciplines, including engineers, scientists, and industry professionals who share their knowledge and experiences with our students. These lectures provide valuable insights into potential career paths and inspire students to pursue their passions in STEM.
Up the Ratios relies on the generosity of donors and volunteers to continue our work. Contributions of time, expertise, and financial support are crucial to sustaining our programs and expanding our reach. Whether you're an individual passionate about education, a professional in the STEM field, or a company looking to give back to the community, there are many ways to get involved and make a difference.
We are proud of the positive impact we've had on the lives of countless students, many of whom have gone on to pursue higher education and careers in STEM. By providing these young minds with the tools and opportunities they need to succeed, we are not only changing their futures but also contributing to the advancement of technology and innovation on a broader scale.
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Canadian Immigration Tracker March 2024 - Key SlidesAndrew Griffith
Highlights
Permanent Residents decrease along with percentage of TR2PR decline to 52 percent of all Permanent Residents.
March asylum claim data not issued as of May 27 (unusually late). Irregular arrivals remain very small.
Study permit applications experiencing sharp decrease as a result of announced caps over 50 percent compared to February.
Citizenship numbers remain stable.
Slide 3 has the overall numbers and change.
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
39. All digital activity leaves a trail.
It’s easier to track and measure
what happens digitally compared
with what happens in your
physical library
40. Once you have identified what
you are trying to achieve it is
much easier to be clear about
what you need to measure to
determine your effectiveness
41. This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported
License.
The opinions expressed herein are my own and do not necessarily
reflect those of Sutherland Shire Council
I don’t think it is correct to think of digital engagement separately from the physical library building. Your library has a reason for existing and you must undertake activities that have value to your community. There might be different strategies for physical and digital engagement, but the goals are the same.
I just want to take a slight detour here and suggest that there is a difference between experimentation with online channels and engagement
If you are spending time (and therefore money) in social media, for example, or promoting library services online you should know why you are doing it, how it helps your library and whether it has value.
For me, the difference between experimentation and engagement is whether you have established objectives and are measuring how well you are meeting them
And your results should feed back into your objectives and activities.
Here’s a couple of the objectives that you might have for a public library
we want to strengthen the relationships we have with our users. We want lifelong users;
we want to increase the membership base; and
we want increased usage of the library collection
The rest of this talk will contain mostly statistics but DON’T PANIC!
I’ll be looking primarily at data from Google Analytics for the Sutherland Shire Libraries website. I know statistics and data aren’t everyone’s cup of tea but Hopefully I can tell a story along the way.
If not there are some colourful charts so you can just look at the pictures
Hands up who reports sessions/visits and pageviews to the PLB statistical return and/or their council? If all you want is to increase those two metrics then you could turn your website into click-bait. If you want your visitors to do something useful on your site, however, you may need to look at some other reports
I do want to start with looking at how people come across our website. Any guesses as to where most people start when they are looking for the library website?
The big one here is organic search - traffic from search engines - but not paid search results (so no Google Adwords)
You can think of this as people who search Google for something and then click on a result that brings them to our site. This obviously has big implications for how you write your content, which is the biggest single factor in getting a high ranking in Google search results. It’s too big a topic for today but maybe there will be another chance to look at the topic of SEO.
Direct traffic is where someone uses a bookmark, or types a URL directly into their browser. You can’t know all that much about direct traffic, but it’s good. It means people like us enough to bookmark our site or remember our web address.
Referral traffic is from people who have clicked on a link from another domain to get to our site. I want to explore this a little further and we’ll come back to Campaigns, Social and Email traffic.
Here’s our top 10 referral domains for the 1st half of 2014. Remember this doesn’t include google, which gets classified as search traffic.
I’ve highlighted both the Facebook and the Facebook mobile domains here. Every other domain in this list is one of our other web properties - our catalogue, Overdrive and Freegal sites, our blog and our historical photos.
So Facebook is obviously the social media channel we need to spend most time on as it is most likely to provide the greatest return
Remember the little social slice of the pie in the previous chart?
This chart shows the breakdown of Social Media sources that make up the small slice. With nearly three-quarters of the social media traffic, the importance of Facebook over other channels is confirmed.
But things change! For the same period in the previous year Facebook had a higher percentage of the social traffic and a higher gross number of referrals. We would have expected this to build year upon year as we build our reach in facebook. So what’s going on?
Facebook itself provides a great deal of information about your visitors through what they call ‘insights’. If you think about it they know a lot of personal information about who is using Facebook. Maybe their data can shed some light on why our Facebook referrals were shrinking despite our growing Facebook Likes.
This graph shows when the people who like us on Facebook are actually online using Facebook. But it looks pretty steady across all days of the week and the hours of the day. No real help there.
As of February 2015 we had 1249 Likes on the library Facebook Page. Note that, at best, the average reach of a post with a link is 346 people. Reach is the number of people that potentially see any particular post.
300 odd seems on the low side given we have nearly 4 times that number of followers.
And here’s the clincher. It turns out the Facebook stopped showing all posts from organisational pages in individual peoples feeds.
They dress it up in some rhetoric about how people are dissatisfied with spammy posts from pages, which I’m sure they are. But Facebook are happy to show lots of people your spammy post if you pay for it!
This graph clearly indicates the impact of Facebook’s change to reduce the number of posts by Pages shown in an individual’s feed. The dark orange peaks show the reach of paid for posts.
When we paid to promote a post it reached about 1000 people, near enough to all of the people that like the Sutherland Shire Libraries Page.
I’m just going back to our original chart of referrals for Jan-Jun 2014 as a reminder, so that I can compare it with the following six months, from Jul-Dec 2014.
It looks fairly similar, but I can tell you that Referrals from Social Media have reduced from 0.65% down to 0.47%
Meanwhile, email has increased to 1.33% from 0.38%
That is because when we identified the issues with Facebook, instead of pouring money into Facebook’s bank account, we decided to spend some money on getting serious with email marketing.
We had been doing some email marketing using free tools to send emails about library events and we were getting confirmation from our event bookings that email was one of the top ways people who booked in were finding out about our events.
We set up a Mailchimp account so we could get more control over what and when we were sending. Email marketing is notoriously extremely difficult to get right. There are all sorts of pitfalls from designing html email that works across the thousands of clients to getting blacklisted by Gmail and Hotmail for spam. Mailchimp takes a lot of the difficulty out of doing email marketing well.
Part of the value is that they have extremely good reporting too. We get reports about every email campaign we send out and are consistently above industry average for opens and clicks. It costs but it is so worth it.
Which leads me to campaigns.
Campaigns in Google Analytics track visits to your website from your promotional efforts, either in print or online but outside your own website.
You can provide links to your website on brochures and posters, in emails, on social media and by adding some key/value pairs to the end of the link you can flag your promotional efforts and track them with Analytics.
We also use URL Aliasing on our print material to give people a short, easily remembered web address, which then redirects deep into our website with associated campaign tags.
Google even provides a simple online form that helps you generate your campaign tags.
You can see at the bottom of this slide that I’ve highlighted the campaign tags. I’m sure you have all seen these types of URLs when you have clicked on links in emails or social media posts. Now you know what they’re about.
And if you use social media sharing tools like Hootsuite, Buffer or link shortening tools like bit.ly, etc. there are generally settings that allow you to generate campaign URLs.
Buffer is a tool that we use to spread out our posting to Twitter. We can load up a number of tweets and Buffer sends them out over time according to a schedule we set up. This slide shows part of the configuration settings that make it possible to auto tag any links we post.
There are a number of ways you can view the Campaign information in Google Analytics. This report shows the visits to our site from campaign sources, broken down by medium.
This clearly illustrates the relative effectiveness of the email channel for us when it comes to promotion.
But our offline or print promotion also generates traffic to our website. And most of these visits would be in response to print promotion of digital resources, brochures for Overdrive and the like.
By digging a bit deeper into to our users behaviour we have confirmed the importance of supporting digital resources with offline promotion.
We do that in a number of ways. We have found that helping people get their devices set up for reading ebooks in person and giving talks on the digital services available at the library are key to increasing the usage of those services; far beyond what would be possible using digital channels exclusively.
And we got a bit of a write-up in The Australian newspaper for our Seniors Taming Technology lectures a couple of years ago.
So far we’ve found out more about how people get to our website and what impact our promotional efforts have on generating traffic.
But we don’t just want people to come to our website. We have specific things we want them to do - to use our digital resources, subscribe to our email lists, etc., and if they aren’t doing these things we aren’t achieving our desired outcome. Event Tracking allows us to determine whether people are doing what we need them to do if we are to achieve our objectives.
How do people interact with your website?
Clicking on links
Playing videos
Downloading a document
These are all things that may not otherwise be tracked, especially if clicking on a link sends them outside your website’s domain - to your catalogue for instance, or your overdrive site, etc.
This is a screen grab of the Mango Languages page on our website.
We want people to click on the Get Started link and use Mango Language App.
The cost of our subscription doesn’t change if we get more members using the app. And more usage means a lower cost per session and a better ROI.
Therefore the design of the webpage should make it obvious and easy for users to achieve that task. We are trying to maximise the chances that people who see this page will click through to Mango and minimise the chance that they will do something else.
But clicking on that link will send the user to the Mango website; It is not recorded by our analytics without event tracking.
By adding event tracking to our calls to action we can measure whether people are clicking on the things we want them to click on.
When someone clicks through to one of our digital resources we can record that click. This report shows those events by category. Those categories are things we’ve identified as links that we are trying to steer people towards. They measure clicks on the parts of pages we want people to click on.
The top one - cta-button-resource - contains the clicks through to our digital resources. It’s pleasing that it’s at the top of the list as this is one of our top objectives - to smooth the path for users to our resources and thereby increase their usage.
We can go even deeper in the cta-button-resource category and see which resources people are clicking on.
Once people click on these buttons in our website we lose track of them because they are moving outside our domain into the websites of our vendors. We are then reliant on the statistics and reports from the vendors but event tracking can really help identify if your website is helping smooth the path or not.
As part of setting objectives to measure against we are in a sense defining what we want people to do on our website.
Some types of engagement with our website are potentially more valuable than others.
Using an expensive resource, something that we have spent a lot of money and/or staff time on, might be more valuable to us, for example, than someone using a cheaper resource. An event booking may be more valuable than an ebook download, etc.
OK. We’re getting deep now, so stay with me!
Google Analytics allows you to define task based goals. Each time someone successfully completes a goal on your website it is called a conversion and you can assign a dollar value to that conversion.
There are a number of ways that you can define a task completion. The classic example is by goal url. This is where you would show a specific page with a unique url at the end of a task. A thankyou page that is only shown when someone completes the signup process for your email newsletter would be one example; A confirmation of an order on an ecommerce site would be another example. If someone reached that url you know they have successfully completed the process.
We’ve talked about events and another way to define the completion of a goal is when an event fires.
Here’s our list of goals. The final step of most of these goals actually occurs on another domain. The email signup process happens at mailchimp. Ebooks and audiobook checkouts happen at Overdrive etc. so goal urls will not work for us.
Instead we’re tracking event completions for certain parts of our website. This helps us evaluate how well our website is contributing and whether there are parts of our site that are problematic for people trying to complete the tasks we’ve identified.
This screen shows the setup of our Click on Book Event Button. Our ultimate goal is for people looking at event pages on our site is to come to our events. To do that they have to book their spot. And if they do that online it saves us staff time, which equals money.
Clicking on the Book Now button on an event page is an essential step on the path to coming to our events. And we have set up those button to track events in analytics.
Assigning that event to a goal in Analytics allows us to record a value whenever it someone completes it.
In the case of all our goals we are generally assigning a value of $1. This is still fairly new to us and we need to do some more work on identifying the relative values of different events on our site. But for now it gives us some data to look at.
Here is our Goal report for the last 6 months.
As I said our relative values need more work but even with an arbitrary value assigned to our goals we can get an indication of the kind of ROI that our website contributes.
We can see the breakdown of the relative value of each of our goals.
And if you’ve noticed that the Subscribe to Email goal has zero completions I can explain. We have recently made some changes for that goal and as a result it doesn’t show any completions for the selected time period.
And there are many different ways that you can break down the goal reports. This one shows goal conversions rates by channel for the Book Event goal.
Remember that Organic search was our top traffic source by a long way, however, it has a relatively low conversion rate of 13.49%. Only 1 out of every 7 or 8 visits from a google search result in a goal conversion. Even so it still contributes the most conversions for the Book event goal because of the volume of traffic that channel represents.
In comparison, the Other channel, which is essentially our offline campaigns (our brochures and posters, etc) has a relatively high conversion rate of 38%. Nearly 4 out of 10 visits results from our campaigns result in a goal conversion. Even though our promotional efforts might represent a small percentage of total traffic, the people who visit our site as a result of these efforts are more likely to do one of the things we want them to do. It is reports like this that can help you decide whether to continue or cease doing certain things.
No one has the time to do everything they would like to do. It’s only when you measure your results that you can determine which activities are worth your time and effort.
So, I realise that might have been a bit of a deep dive into Google Analytics so just take a moment to come up for air and take a breath.
Let me finish by focussing on what I really want you to take away from this talk...
I don’t want you to think you have to remember exactly which things we are tracking at Sutherland. Everybody and every library is different and different objectives require you to measure different things.
I’ve only just scratched the surface of what’s possible with Google Analytics. You don’t have to remember which techniques and charts and tables I’ve shown.
There’s a mountain of information and tutorials on setting up Google Analytics on the web. There are innumerable blog posts on the most important Analytics reports. And there are some very good courses you can do to learn more about setting up google analytics, all from people who have more in-depth knowledge than I do.
I can recommend the Loves Data courses, especially if you are prepared to go beyond the basics and complete their multi-day course.
There are 2 points I do want to leave you with though...
Firstly, there’s no excuses for not knowing how your digital services and resources are contributing to your library. The data is out there and it’s easier than ever before to measure what’s happening in the digital world.
And for the most part other people keep the data for you on their servers. If there’s something you don’t know you can often look back through time and build a picture of what has happened.
And secondly, if you can be clear about your objectives it is much easier to ask yourself the right questions to determine your success.
You have to know what you want to know.
Setting clear objectives helps with measurement but it also helps in all sorts of other ways. Knowing what is important helps you prioritise and make decisions about governance, content and design of your digital presence.
And that’s the last thought I’d like to leave you with.
Thank you.