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Social Media as a Revenue Stream

Presented by Kate Dunn,
Digital Innovations Group (DIG)
What Is Social Media?

• “A set of technologies and channels
  targeted at forming and enabling a
  potentially massive community of
  participants to productively collaborate.”




Source: Anthony Bradley, Gartner Blog Group contributor
The World At Large


         24%



         37%



         21%



         51%



         73%



         18%
                 Source: Forrester
                 Research, Inc.
Categories
     •   Social Networking    •   Media Sharing
          –   FaceBook             – GoogleVideo
          –   LinkedIn             – YouTube
          –   DirectMatches        – SlideShare
          –   Ryze
                              •   Blog Platforms
          –   Crowdvines
                                   – Wordpress
     •   Social Bookmarking
                                   – MovableType
          –   Technorati
          –   Propeller            – Blogger
          –   Digg            •   RSS Feeds
          –   Reddit               – Google Reader
          –   StumbleUpon
     •   Content Sharing
          –   Hubpages
          –   Squidoo
          –   EzineArticles
          –   Gather
A Few Definitions

• RSS Feed - a family of web feed formats used to automate the
   syndication of content such as blog entries, news headlines, audio, and video.

• Blog - type of website, usually maintained by an individual with regular entries
   of commentary, descriptions of events, or other material such as graphics or video.

• Social Bookmarking - method for Internet users to share,
   organize, search and manage bookmarks of web resources.

• Content Sharing – sites that facilitate interactive information
   sharing.
Baseline Information

• Linked In: 50M members worldwide
• Facebook: 350M users
  – 50% Log in everyday
  – 3.5B pieces of content
  – Avg user has 130 friends
• YouTube: Over 1B views a day
• Twitter: 18M users
Major Impacts of Social Media

• Automates your personal network
• Provides research information to speed
  access
• Validates marketing claims
• Reinforce other marketing initiatives
• Creates positive or negative “Tipping
  Points”
• Enhancing personal and company
  positioning efforts
• Generates Awareness
At the Enterprise Level
• 66% investing in Social Media Marketing
   – 40% of those shifting more than a 5th of the DM
     budget to social media
• 67% say SM is increasingly important or critical
  to their success in 2010
• 36% investing in SM monitoring and analysis
  tools
• 51% are moving from campaign centric direct
  mail models to multichannel customer
  engagement
   – Only 7% admit to not doing anything with SM


             2010: Alterian Annual Survey of Marketers
Key Takeaways

• The SM budget will come from other DM pots
• Opportunity exists to help small and mid market
  organizations to:
   – Incorporate SM in their customer engagement
     strategies
   – Assist them in monitoring and analyzing the results
   – Provide thought leadership to constituents who are
     struggling to understand its value
• Including SM as a channel can improve results
  from other multi channel initiatives
Questions for the Group

• What aspects of social media are you using?
• What results have you seen so far?
• How are your clients utilizing SM?
• How have you used SM as a channel in
  multi-channel campaigns?
• Who is charging for social media
  integration?
• What opportunities do you see in the
  market place?
Kate’s Keys

• Use social media yourself
• Define which tactics you will use, your
  voice and who “owns” the voice
  – Start slow and add to it
• Monitor your web presence and respond
  thoughtfully and in a timely manner
• Keep learning!

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DEX - Social Media as a Revenue Stream

  • 1. Social Media as a Revenue Stream Presented by Kate Dunn, Digital Innovations Group (DIG)
  • 2. What Is Social Media? • “A set of technologies and channels targeted at forming and enabling a potentially massive community of participants to productively collaborate.” Source: Anthony Bradley, Gartner Blog Group contributor
  • 3. The World At Large 24% 37% 21% 51% 73% 18% Source: Forrester Research, Inc.
  • 4. Categories • Social Networking • Media Sharing – FaceBook – GoogleVideo – LinkedIn – YouTube – DirectMatches – SlideShare – Ryze • Blog Platforms – Crowdvines – Wordpress • Social Bookmarking – MovableType – Technorati – Propeller – Blogger – Digg • RSS Feeds – Reddit – Google Reader – StumbleUpon • Content Sharing – Hubpages – Squidoo – EzineArticles – Gather
  • 5. A Few Definitions • RSS Feed - a family of web feed formats used to automate the syndication of content such as blog entries, news headlines, audio, and video. • Blog - type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. • Social Bookmarking - method for Internet users to share, organize, search and manage bookmarks of web resources. • Content Sharing – sites that facilitate interactive information sharing.
  • 6. Baseline Information • Linked In: 50M members worldwide • Facebook: 350M users – 50% Log in everyday – 3.5B pieces of content – Avg user has 130 friends • YouTube: Over 1B views a day • Twitter: 18M users
  • 7. Major Impacts of Social Media • Automates your personal network • Provides research information to speed access • Validates marketing claims • Reinforce other marketing initiatives • Creates positive or negative “Tipping Points” • Enhancing personal and company positioning efforts • Generates Awareness
  • 8. At the Enterprise Level • 66% investing in Social Media Marketing – 40% of those shifting more than a 5th of the DM budget to social media • 67% say SM is increasingly important or critical to their success in 2010 • 36% investing in SM monitoring and analysis tools • 51% are moving from campaign centric direct mail models to multichannel customer engagement – Only 7% admit to not doing anything with SM 2010: Alterian Annual Survey of Marketers
  • 9. Key Takeaways • The SM budget will come from other DM pots • Opportunity exists to help small and mid market organizations to: – Incorporate SM in their customer engagement strategies – Assist them in monitoring and analyzing the results – Provide thought leadership to constituents who are struggling to understand its value • Including SM as a channel can improve results from other multi channel initiatives
  • 10. Questions for the Group • What aspects of social media are you using? • What results have you seen so far? • How are your clients utilizing SM? • How have you used SM as a channel in multi-channel campaigns? • Who is charging for social media integration? • What opportunities do you see in the market place?
  • 11. Kate’s Keys • Use social media yourself • Define which tactics you will use, your voice and who “owns” the voice – Start slow and add to it • Monitor your web presence and respond thoughtfully and in a timely manner • Keep learning!