2. Who is this guy?
• Work with clients to plan, deliver & measure
successful intranet and Internet sites
• Experience with a number of organizations
2
3. Who is this guy?
“Too many printers
have failed to
communicate the
following important
information about our
business:…
transferring data
from a raw state onto
a piece of paper is a
knowledge-driven,
high-tech process.”
4. Session Take-aways
1. Know what you are authentically good at doing
2. Perception = permission
3. Understand and use social media
4. Integrate your activities
5. Act on the good ideas
4 Converging Marketing Trends 22.09.10
6. Change your unit of business*
• From pure product to product-service mix
• Money being wasted on printed materials that were
displayed badly or not at all.
• Stopped selling individual print jobs.
• Began to print promotional material and manage
installation of materials onsite.
*Harvard Business Review, March, 2005
7. Customer value/permission
• Madden focused on a few companies willing to
pay for the enhanced service.
Harvard Business Review, March, 2005
8. Business results
• “Madden’s revenues grew from $10 million in
1990 to $133 million in 2004, in an industry
thought by many to be hopelessly mature.”
Harvard Business Review, March, 2005
10. Permission
• Conventional printing companies couldn’t
respond
• Lacked capacity to connect with customers at a
senior level.
Harvard Business Review, March, 2005
11. Solutions have no inherent value
• “Solutions only derive value from the problems
they solve and/or the results they produce.
Understanding this guides everything else we do
with clients.”
Mahan Khalsa, Let’s Get Real
23. Session Take-aways
1. Know what you are authentically good at doing
• Bring your team together and ask them
2. Perception = permission
• Ask the most senior contact at your 10 largest
customers how they perceive you and what
problems you solve
3. Understand and use social media
4. Integrate your activities
5. Act on the good ideas
• Assign an individual and a deadline for getting them
done
23 Converging Marketing Trends 22.09.10