The document discusses how information governance can be used to create more adaptable organizations. It states that disruptive businesses often use information in new ways and have more integrated information. The "small worlds" measure of information connectivity can be applied through information governance to test new business models.

1. Information-Driven Business
Using information governance to create a
more adaptable organisation
Robert Hillard
September 2011

2. Robert Hillard
Robert was an original founder of MIKE2.0 which
provides a standard approach for Information and
Data Management projects. He continues to
support the initiative as the vice-president and a
board member of the MIKE2.0 Governance
Association, the Swiss non-profit governance body
for MIKE2.0.
Robert has held international consulting leadership
roles and provided advice to government and
private sector clients around the world. He has
more than twenty years experience in the discipline
of Information Management, focusing on
Robert Hillard is the Deloitte partner leading the standardised approaches including being one of
Australian Technology Consulting practice. He is a the first to use XBRL in government regulation and
specialist in Enterprise Information Management, the promotion of information as a business asset
which is a key part of the firm’s Technology rather than a technology problem.
capability, and is the author of Information-Driven
Over many years, Robert has advised large
Business (Wiley 2010).
complex organisations on their Information
Management strategies and specifically how to
leverage these strategies to achieve their business
objectives including major transformations.
1 Information –Driven Business © 2011 Deloitte Touche Tohmatsu

3. Using information governance to create a more
adaptable organisation
There are two things we can learn from the past twenty years. The first is
that new and truly disruptive businesses almost always use information in
a new way (examples include the way new credit card issuers use loyalty
schemes and Amazon’s ability to recommend purchases). The second is
that the information associated with truly disruptive businesses is more
integrated in a measurable way.
The “small worlds” measure of information connectivity is a technique
which can be applied through information governance to test new
business models and challenge whether they are just more efficient ways
of doing the same thing or whether they are changing the game.
© 2011 Deloitte Touche Tohmatsu

4. “People (will) have more time for leisure activities in
the year 2008. The average work day is about four
hours”
James R. Berry (1968), “40 Years in the Future,” Mechanix Illustrated
© 2011 Deloitte Touche Tohmatsu

5. “Information is produced by all processes and it is
the values of characteristics in the processes’
output that are information”
R. M. Losee (November 1998), “A Discipline Independent Definition of Information,” Journal of the
American Society of Information Science
4 © 2011 Deloitte Touche Tohmatsu

6. Privacy
•Linking across financial and clinical
domains
•No false positive matches
•Individual details
•long time horizon
Clinical
•Within clinical domain
•No false negatives
•Multiple data types
•Minimum translation for expert
consumers
Reporting
•Across domains
•Time variance
•Statistical accuracy (false
positives and negatives often
OK)
© 2011 Deloitte Touche Tohmatsu

7. 6 © 2011 Deloitte Touche Tohmatsu

8. [In the 1920s,] experts predicted that by 1980, every
single woman in North America would have to
work as a telephone operator if growth in
telephone usage continued at the current rate*
Business Data Communications and Networking
Jerry FitzGerald, Alan Dennis
*At the time, all telephone operators were women
© 2011 Deloitte Touche Tohmatsu

9. Separation/Accessibility
Complexity
8 © 2011 Deloitte Touche Tohmatsu

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13. Average Degree: 2.2
Maximum Geodesic Distance: 5
Average Geodesic Distance: 2.4
© 2011 Deloitte Touche Tohmatsu

14. Business Report Metric Metric Business Report
Completeness Rule
Metric Aggregation Strategy Quality Measure Compliance Rule Quality Measure Strategy Metric Aggregation
Dimension Fact Accuracy Rule Fact Dimension
Organisation Structure
Persistent Hierarchy Temporal Hierarchy Temporal Hierarchy Persistent Hierarchy
Subject Relationship Relationship Subject
Entity Attribute Master Data StakeholderAttributes Master Data Attribute Entity
Synchron-isation Synchron-isation
Mapping Mapping
Persistent Hierarchy Temporal Hierarchy
Operational Operational
System Table Field Field Table System
Metric Business Report
Master Data StakeholderAttributes
Synchron-isation
Mapping
Field Table Operational Strategy Metric Aggregation
System
Fact Dimension
Synchron-isation
Mapping
Field Table Operational
System Relationship
Attribute Entity
13 © 2011 Deloitte Touche Tohmatsu

15. Customer Mortgage Collateral
Bank Insurer
Insurance
Property
policy
Average Degree: 1.7
Maximum Geodesic Distance: 5
Average Geodesic Distance: 2.3 © 2011 Deloitte Touche Tohmatsu

16. Customer Mortgage Collateral
Bank Insurer
Insurance
Property
policy
Average Degree: 2
Maximum Geodesic Distance: 3
Average Geodesic Distance: 1.6 © 2011 Deloitte Touche Tohmatsu

17. Data Governance Board Medical
Medical
? Has ultimate accountability and
supervision of data quality and
compliance metrics Financial
Financial Operational
Operational
Data Governance Forum
? Sets information governance ? Supports subject area
Major Subject Area
Major Subject Area
agenda for the organisation representatives
Representatives
Representatives
? Prioritises issues ? Reports to board
Major Subject
Major Subject Major Subject
Major Subject Secretariat
Secretariat
Area
Area Area
Area ? Provides direction for
Major and Minor Subject Area
Major Subject Major Subject
Projects and Standing
Representatives together form the Major Subject Major Subject
Area
Area Area
Area Data Quality
Data Owners in the Governance
Resources
Organisation
?Minor Subject Areas and Regions
participate in the Forum as needed Standing Data Quality
Standing Data Quality
Projects
Projects Resources
Resources
Minor Subject Area
Minor Subject Area
Representatives
Representatives Regions
Regions
Project
Project
Minor
Minor Minor
Minor Project
Project
Project
Subject
Subject Subject
Subject Region
Region Project
Project
Resource
Resource
Area
Area Area
Area Region
Region
Region
Region ?Ongoing corrections
Minor
Minor Minor
Minor
Subject Subject ?Data governance
Subject Subject ?Issues management
Area
Area Area
Area projects
© 2011 Deloitte Touche Tohmatsu

18. www.infodrivenbusiness.com
www.openmethodology.org
www.twitter.com/rhillard
www.deloitte.com/au/eim
17 © 2011 Deloitte Touche Tohmatsu

19. © 2011 Deloitte Touche Tohmatsu